webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept sitting around 70 mins after appointment in very odd setting of deserted office building on a solihull business park. No apology but a few utterings of it wouldn’t be much longer. Mention of tea/coffee which never materialised. Offhand and officious manner to us and other potential customers who were also waiting around. Eventually we left and came home. Very discourteous treatment from this company.”

Helpful Report

“yes definitely are con artist, I had my doubts, I still have them benefit of dowd..the guy took £100 off every little scratch, no test driving, I mean engine could've been failure..they just interested in bodywork .. from £2700 offered me £1800. KEEP AWAY FROM THEM. PERSONALLY THEY NEED TO GO. PUBLIC SHOULD KNOW WHAT THEY ARE ABOUT!”

Helpful Report

“The worst company to deal with! Rude and arrogant staff 2 months on and still waiting for £340 refund from them! No phone number to contact them on at head office! Disgraceful company!! Avoid Avoid !!!!!”

Helpful Report

“Would not recommend this to anyone sling a car they offered £380 and when we got there they offered £50 what a joke”

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“WASTE OF TIME COMPANY. THE ADVERTISEMENT FROM PHILLIP SHOULD NOT BE ALLOWED. DO NOT EVEN CONTEMPLATE USING UNLESS YOU WANT TO GET THE VERY MINIMUM FOR YOUR CAR. APPALLING.”

Helpful Report

“I wouldn't recommend anyone deals with this company. The valuation they send to hook you in bears no relation to what they actually offer you. After haggling and getting them to agree a price, which was still £1300 less than the original valuation, I couldn't leave the car with them that day as had no means of transport home. I agreed to take it in next morning. When I arrived they tried to knock another £200 off because they 'couldn't understand how the chap had valued it the day before'! They flat refused to pay the price that was agreed and written down less than 24hrs previously. Avoid avoid avoid.”

Helpful Report

“It's a pitty there is no zero mark”

Helpful Report

“Yer man was about as sociable as a lamppost wound not explain how he knocked £800 pound of for what was age related marks that is the only thing I can think it was for as the car was almost immaculate”

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“They offered reasonable price online, but on a actual visit half of it. Definitely not recommended, terrible”

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“Offer high price online, then half the offer due to unreasonable price cut on the smallest imperfections caused by fair wear and tear. Not worth even bothering with unless your car is showroom condition with no blemishes at all.”

Helpful Report

“well advised to stay clear of we buy any car. Before i took my car to we buy any car I had been warned by several persons that the price they offer you on line is not the price you get.And true enough the price dropped over £500 and the car was immaculate. STAY WELL CLEAR OF THIS COMPANY”

Helpful Report

“Poor company, failed with next day payment and didn’t even notify me. Will never use again”

Helpful Report

“TOTAL DISGRACE AND POOR SERVICE. STAY AWAY, ZERO STARS Took my car to branch on 10/09 and was knocked down £1000 for a couple of wheels and stone chips, to be honest I was expecting this as I have heard of other people’s experience but I wanted a hassle free transaction so I decided to accept. I paid for next day faster payment as I wanted to purchase another car I had seen. I called 11/09 around 5 pm as I was getting concerned I had not received any payment and was advised it will be in my bank before 8 PM. No payment arrived so i Called Saturday to see what the problem was, after making several calls I was finally answered and was advised payment was on hold due to paperwork and the fact I had not had the car very long. I was asked to send paper work over which I did. I would expect we buy any car to check all paper work for any potential issues before they take possession of my car, but obviously this is not the case. I called 13/09 to see if any updates and again payment on hold, was advised this had been passed to admin team and is under review. I have now had to hire a car at a cost of £60 per day to get get my children to school as we buy any car have my car and I have not been paid the funds to purchase another. I called on 14/09 to been told it’s been escalated to manager and again is under review, although I don’t hold the people at the site responsible I feel the management or head office put them in the firing line as no head office contact number to escalate to and it’s very difficult to get through to the individual site. My last conversation was with a representative at 5pm this evening, I was advised he could not guarantee when I would receive payment so his manager said I had 2 choices wait for payment without any firm date or have my car back. I opted to have my car back as I do not want any further dealings with this company, I asked when I could have my car back and was then told by the staff member he could not give me a firm day and more paperwork has to be completed before my car is returned, this is shocking considering I have not been paid as promised and a contract has been signed by both parties. I find this service utterly disgusting and I am now out of pocket by 100’s for dealing with this company not to mention the time and stress this has caused. I would advise we buy any car to change it’s process and not take people’s cars until they are sure they can make payment. My car has been driven by them to a unknown location, I don’t know if it’s covered For any damage caused by them or covered under their insurance, I don’t know who has been driving my car and if it’s been abused and driven recklessly. Tomorrow I will probably spend all day chasing them and seeing when I can have my car back. I know they have mostly good reviews but if this can happen to one person then in my opinion it’s one to many and I would advise anyone and everyone to stay well away”

Helpful Report

“What a joke, first valuation for my Toyota Hilux was £3915. Wasn't in a hurry to sell so waited a couple of weeks and went online for an updated valuation... £50. Thank heavens I didn't take it to them after the first valuation, who knows how low an offer they'd have made then! Probably would have asked me to pay them!”

Helpful Report

“Avoid!!!!!!! As most other comments gave a quote tried to knock me down by £700 by being very picky about small age related mark (Small stone chips). I walked out saying no chance! Luckily I’m not desperate to sell the car.”

Helpful Report

“Took my immaculate Mazda MX5 with 7000 on the clock , immediately tried to find fault , tried to say it wouldn’t start , ordered him out and it did first time , then tried to fault the paint work , walked away immediately - went to the Mazda garage and the sales man gave me £1000 more and couldn’t find any fault - don’t be a victim”

Helpful Report

“Terrible, traveled all the way to be told my perfect car had scratches and scuffs and high mileage. Total bull#%*%. I didn’t even bother discussing it. Knocked a load of money of the original price, never wrote a review, this is my first but had to do it as they are scammers”

Helpful Report

“Given price of £7420 on my Merc Coupe when I arrived there offered £6,600..I asked why..I was told the price I was quoted was on a Grade 1 car but mine was Grade 3.! My car is in lovely condition for an 8 yr old Merc that’s done only 49,000 with two owners, no chips or scratches and excellent paintwork, with immaculate leather upholstery.. They try to bait you in then offer you a ridiculous low price. What a rip off company, no way would I sell my car to them, I walked away!!”

Helpful Report

“Received valuations on a low mileage car 7 years old. Bearing in mind we buy any car .com know the vehicle is seven years old when you take it in for inspection. They inspect it and start picking fault as if the car should be brand new. Their first offer was 1600 pounds lower than quoted 2 weeks. They are looking for very minor faults to reduce the price they want to pay. It is misleading what is quoted online and bordering on rogue trader practice. They know the vehicle details before you take it in, the age, mileage etc so a shock to be quoted a very low price. Did not sell them my car.”

Helpful Report

“haha what a joke , total disgusting rip off .. Valuations are well below what they should be .. STAY WELL CLEAR OF THIS COMPANY”

Helpful Report

webuyanycar is rated 4.4 based on 7,964 reviews