webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, easy agreement, fast payment”

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“Excellent all the way”

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“Frank was very helpful and friendly and made it a quick simple process”

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“Sold our car within 30 mins”

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“Having to wait 4 days for payment is terrible , reduction in amount offered to original quote due to lack of paperwork when car was purchased from cinch which is your company is disgusting , overall not a good experience at all . Would not recommend to anyone I consider a friend .”

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Hi Mark - Thank you for taking the time to leave us your feedback, we really appreciate it. We do offer a next working day payment service at an additional fee of £24.75 and same day Premier Payment option to selected customers for an additional fee of £29.75. For full details on all of our payment options please see our terms and conditions. We do not charge a Next Working Day Payment or Premier Payment fee where we are offering to purchase your vehicle for less than £500. We apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Jess

“Rang up to change booking time. This was not a problem. Salesperson was knowledgeable and easy to talk to.”

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“Very polite and accommodating personnel.”

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“Quick and easy”

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“Very good service. The only issue was that I had to wait 15 minutes after my booking time because of an issue with the customer ahead.”

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“Whole process was very straight forward from booking through to receiving funds at the Cannok branch and dealt with by Ryan. Price was knocked down a little from the online valuation as expected but really happy with the service”

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“Really straight forward, hassle free, good service”

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“perfect service👌👍”

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“Fantastic very helpful and really fast”

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“Good and very quickly service offered”

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“Excellent customer service, Rick was very helpful at Folkestone branch. Thank you.”

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“Options for detailing damage to car not very relevant or user friendly. Otherwise very easy process and lovelly staff.”