I filled out the online forms and was given a valuation of just over £26000 for my vehicle, I arranged to take my vehicle to the Salisbury office on the Friday morning for inspection after paying £50 getting it valeted. Got to the We Buy Any Car site where the vehicle was inspected and a reduced valuation of £25183 was offered which I accepted. I paid the agreed to the additional charge for quick payment on the following working day. Went home happy, cancelled the insurance paying the cancellation fee, I then started looking online for another vehicle. Over the weekend I got a call stating that despite having the vin number and the registration the vehicle was an older model and that the garage must have registered it late, they then offered me £23000 which I refused, no idea why they can go back on signed documents. They delivered the vehicle back with a slow puncture. I also have had to re-apply to get the logbook put in my name and re insure the vehicle. To sum it up the process not only cost me time it also cost me money. It’s a shame as I was also going to use them for another vehicle, but due to my experience I will never use them again. Please be aware that the deal isn't done till you get your money, and the documentation isn't a guarantee that the deal will be completed.