Simple selling process You do an online valuation, set an appointment go to them they check the car and documents upside down. The online valuation price is brought down by a minimum of £1000 both parties then agree on a price. You agree to sell to them. They do all the possible checks and agree on buying your car. You sign. A payment link is then sent to track the progress of the payment. Payment is not made immediately but in the next couple of days. Car is then immediately taken off ur ownership put in to trade by WBAC and your car is taken to one of BCA auction sites in the UK ( All of this is done before paying you ) Now the real drama starts. The next day or the day after you will be told they will not buy your car and to collect it from them even after doing all the checks and agreeing to buy your vehicle. Your car will then be lost in one of the auction centers in the UK, will take minimum 4-6 weeks to get your car back if you are lucky after chasing them up like mad. Once u get your car back your documents, spare key and v5 will not be with the vehicle they will be lost in one of the auction centers again which will take another couple of weeks after chasing them up to get to you if you are lucky. If you do get your v5 back then u need to apply for a new v5 to DVLA to put the car back into your ownership which takes a minimum of 4-6 weeks. Your 2 - 3 months are wasted to get your own car and documents back and you will not be compensated for that at all no one cares. Please involve the police immediately if you are In a similar situation to fast-track the process. Very simple, easy, problem-free, depression-free, and frustration-free process. Good luck