webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,957 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,957 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't buy any car online quotes £3185 on appointment offer £ 1650. So they didn't buy mine Drove 1/2 a mile sold it to a forecourt for £2500 . Worth looking elsewhere”

Helpful Report

“Went to the their branch, was quoted £6200 online, then went to the appointment the company representative came out looked at the car for 10 minutes, drove it forward and backwards for 10 feet. Have full service history had bought the car 10 months ago for £11000. Had to sell as was going abroad for work. Once their so called expert looked at the car offered me £5080 and apparently he was doing me a favour. A con avoid at all costs”

Helpful Report

“Booked on there website, was straight forward and getting a quick appointment. I've used WBAC previously and didn't have many issues and I knew that they inspect the car very well. This time I went to the Maidenhead branch, which was not sign posted, after getting in contact to get directions I met the guy dealing with the cars for Maidenhead, He inspected and drove the car said it was immaculate as it was a new car about 10 months old. He asked me what I got offered online, so I said how much and he said well we would have to say there are a few stone chips on the car, EVEN THOUGH THERE WAS NONE, I asked why and he replied well that's just how it works, we need to take some money off the quote I recieved. I argued why even though there wasn't any damage and it's immaculate. After agreeing, he went to check the mileage and then came back saying the HPI check came back as a different model and it would be £2k less than what I got offered. I've seen them use this scam in the past but thought they would have stopped this practice. Please avoid this place with a barge pole.”

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“JUST BRILLIANT !!!!!!!!!!!!!!!!!!!!!!!!!!!”

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“Recently sold my car using We Buy Any Car. I found the whole experience speedy & efficient. I was offered a very fair price for my car and Abbie at Five Lanes End site in Bradford was cheerful, efficient & straightforward to deal with. Everything was clearly explained and the money was transferred into my account as agreed. All in all a very positive experience & I would not hesitate to recommend using this company.”

Helpful Report

“Genuine reviews???? What a joke!!! I just have just been offered £3500 for a 2010 mercedes benz s class with 70 k miles in PERFECT condition and full service history. Day light robbery to say the least. I can honestly say that i would happily pay anybody 30% more for their car compared to those crooks and i would make a fortune. Don't ever sell your car to those people !!!!!!!!! Be smart.”

Helpful Report

Hi there, thanks for taking the time to leave us a review. The vehicle market changes on a regular basis and we therefore update our prices every day, based on current market conditions. We have a team of Pricing Analysts who are constantly monitoring the value of used cars. They track various factors such as demand, availability of a particular model and current sale prices we are experiencing for such vehicles. We are constantly adjusting our valuations in response to the fluctuations, and we therefore offer a 4-day guarantee period on our valuations as this protects customers against any changes in the market during this period. Thanks, The WBAC Team

“I wont ever be using we buy any car as indeed i wont ever be buying a car off cinch because they are the same people including British car auctions. You CANNOT value a car on a computer, also when i come to sell a car they come to my house which puts me at an immediate advantage, in addition when wish to sell a car, I go to either a private seller or a garage in either case I examine the car really carefully and then take it for a test drive for at least 30 minutes and buy if im happy. My advice to anyone thinking about going to either we buy any car.com or cinch is quite simply DONT.”

Helpful Report

Thank you for taking the time to leave us a review, we really appreciate it, and we apologise for any disappointment caused. Our online car valuation tool calculates the value of your car based on a number of factors including the make, model, mileage, condition and the current market conditions and then we do a final check in person at your appointment. Thanks, The WBAC Team

“DO NOT USE WBAC, THEY ARE SCAMMERS. Where do I start with how much WBAC have completely and utterly scammed me. At my first appointment, the rep gave me a very good price and notified me the errors CLEARLY displayed on the dash would not be a problem and gave me a fair price regardless of the issues presented. My plate needed to be retained so when I went back the next weekend to get my car sold, the systems were down which nobody told me, despite me being there a mere 30 minutes prior. I went back the next day after the rep called me to say the systems are working and to come to my appointment. Again, I wasted fuel and time going to the appointment to be told the systems are down. The rep was extremely unhelpful and defensive, not even offering an apology for more wasted time! Finally we get to the fourth appointment where I was told by yet another rep that the valuation given by his colleague was a lie and the errors with my car meant they would be offering me a significantly lower price than both his colleague's valuation and the online valuation. I was disappointed yet understood and accepted the price, a contract was signed by both myself and the WBAC rep which I was told is legally binding. To then receive a call from the rep a day later alleging there were "problems with the car" and a new inspection needed to be undertaken was utterly ludicrous. WBAC are now claiming my car is faulty and I did not give them all information and are trying to use this pathetic excuse to weasel out of a binding contract. After WBAC admitted there was no information on the HPI of the problems they are claiming nor will they provide evidence of these so called problems despite multiple requests both via email and phonecall, what does this show? That WBAC are simply lying to get out of the contract. They had the audacity to issue a "revised offer" offering TEN GRAND LESS THAN THE INITIAL PRICE THEY ARE CONTRACTUALLY BOUND TO!!!!!!!! The audacity of this company is unbelievable and their customer service is despicable. To lie, ignore and try to practically steal this car from me is unbelievable. I will not be scammed like this and my car is worth so much more than this fake valuation they have tried to issue. They did not advise me there would be any second valuation, nor did they tell me this could impact the contract. Why offer a contract in the first place if you are not willing to honour it? Your company is misrepresenting itself, making lies up to get out of contracts they are contractually bound to and failing to provide evidence of the so called damage. Now they will not respond to my formal complaint or honour their contract after I proven over and over again I have NOT breached any of its conditions. I will be taking legal action as I have been ignored again and again and I will not be taken for a mug. The managing director also ignored my plea for assistance which clearly shows this company is despicable and does not care about its customers. They are liars and thieves.”

Helpful Report

“The worst experience ever in my life............ . I had an appointment in one of the branches with one of the agents.... they checked the car on all sides and made me a price offer, they signed the invoice with the agreed price and of corse I signed too and after..... surprise.... after a few days they were writing me an email saying that they reassessed the car and changed the price... and if the price suits me well, if not I should go and take my car back...... how unprofessional....employees who don't know what they are doing.....they make you waste your time and money....I wouldn't try anymore to sell anything through this company, not even my grandfather's bicycle..... .I regret the moment when I only thought of using the services of this company..... Shame on you”

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“Made an appointment, sold my car to a very knowledgeable sales person for a great price, money paid into bank, as simple as that.”

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“Sold my Audi A3 in Dundee on the same day I took it there, higher offer than 3 other companies, received slightly less but only because of couple paint chips & a small scratch, easy, no hassle, opted for money in 4 days, received in my bank that morning. Very approachable/friendly employee called Jamal, called me beforehand to double check documents etc, no obligation to sell whatsoever. Wish I had done it sooner!!”

Helpful Report

“What a Con…. After taking the vehicle down, I was told that the valuation given online was for a Grade 1 vehicle. Although it’s an old vehicle (shown by its reg) it had no damage, or any condition issues at all, and a FULL service record, but I was only offered 2/3 of the online offer. That was obviously just a ploy to get me down there 😡 what a complete waste of time”

Helpful Report

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“All I need to say is excellent. We were treated with respect, efficiency by a representative of the company who new exactly what they were doing. He made sure that we checked that the money we were paid was in our account before we left his office. Thank you for making everything so easy.”

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“The process was very straightforward. I was happy with the price offered and the cash was in my bank account on the agreed date. I would happily recommend your service.”

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“Why sell your car any other way? Brilliant service fantastic price given for my X6. Try this service if you want to sell your car you won’t be disappointed.”

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“A very easy process and reasonable value given.”

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“I never had much faith that WBAC would pay me what I wanted or deliver what they said at 'crunch time'. But I thinking I had nothing to lose I went along and met Josh in Eastbourne. What a pleasure. They offered me well over and above what the Porsche garage had offered me without any fuss or drama. It works. Don't knock it. Having said that my car was in A1 condition and presented beautifully with all 'bits'. Be realistic. They sell on a 'pigs ear'. Thank you Josh.”

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“Easy to sell my mothers car, a small amount was knocked off the price quoted but still gave far more money than Motorway or any car dealers. Excellent service and finance was paid off and money in Mums bank account within 4 days.”

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“Very easy process selling my car to them , no fuss at all , I would definitely recommend them”

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“Very efficient from start to finish”

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webuyanycar is rated 4.4 based on 7,957 reviews