webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,957 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,957 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience. Lee at Shrewsbury branch was super helpful and made process easy. Thank you!”

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“Excellent service”

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“The price quoted was with full service history. The salesman did not look at the service history book so I got paid less. After emailing the head office I didn't get much luck. So read all the paperwork before signing.... lesson learned. But on a brighter note everything else went smooth with the payment.”

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“Great customer service, easy transaction and quick payment!”

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“WORSE WAY TO SELL YOUR CAR MORE LIKE. Offered £1000 less than offered on line because car had a tiny mark on bumper an was 1000 miles above than i put online a week earlier. Rude in gloucester branch this was probaly because i am a female. I feel this company is the new dick turpin of the motor trade an they should all wear masks. MUCH BETTER OF TAKING ANY CAR TO A CAR DEALER RATHER THAN BEING INSULTED BY THESE AMATEURS.”

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“Getting to find this team called JOSE was a blessing during my divorce process. My ex husband nearly took away everything from me including my kids but with the help of this private investigators I was able to get some reasonable proves to back my case So big thanks to whoever introduced or recommend this team on this platform because they have done a better job for me. SUPPORT@HACKERSPYVILLE. COM”

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“The worst experience at the Swinton branch that has still not been resolved. Car taken in on Sunday online value £6,000 offered around £700 below the initial quote which I expected as they are known to do this. I just wanted a quick sale as I'm due to have a baby. Contracts all signed and documents handed over. I received an email on Wednesday asking for me to contact them as they was missing information. I called them and they said that after further checks they are reducing the offer, I asked why and they said because it had gone through salvage but was not categorised and the HPI was clear. So basically it was showing as being in an accident. I'm not sure how they have the right to do this as the terms and conditions doesn't state they can amend and reject the offer based on this reason. They then offered me a revised offer of £3000 which I rejected. I have asked repeatedly now for 2 days details within the terms of condition that allow them, to buy my car change the V5 document to them, and cancel my tax. Then decide that they don't want to pay the amount we agreed. I understand in some instance where they could do this issues with mileage tampering etc but that not the case with my car. To top this off they returned my car today which i refused to sign for until this matter is resolved. I have to complete a v6 form and send this in to DVLA so that the V5 log book can return to my name - because they legally own the car but want to change how much they want to pay for it although all the paper work is done The car was returned with no floor mats and I am also not able to tax the car as I am not the owner until my V5 is sent off and returned which can take 4 weeks. So I have a car that I can't drive until this is resolved I have tried to get to the bottom of this for two days and I have asked for details from a number of manager all that have initially taken my call and then proceeded to ignore me or not respond I have also sent a complaint email in for them to respond with it's not met compliance checks that they do however again when I asked for details of this linked to the terms and conditions and how they can then amend an offer that was agreed I got no response and why are they doing checks like that after all the documents have been handed over and they legally own the car again no response The service doesn't even deserve a 1 star if I could give them 0 that's what I would do”

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“You bought my car for £50 telling me you were going to scrap it. But guess what it's on the road taxed mot and insured. Rip Off comes to mind. This was at your Bridgwater base.”

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“I got my valuation for my car which I thought was a fair price for a cash transaction, my car was in mint condition so I was a bit apprehensive that they would knock me down on something I went to one of the assessment centres the guy had a good look round and did not knock anything off as the car was in A1 condition they charged a small add min fee and that was it paid into my bank the next day, very happy thanks”

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“The young man at cricketers basildon was absolutely brilliant talked me through every step of the way So easy took all the stress out of selling money in the bank when said can't fault him. Would I do it again if I had to? Yes without hesitation. Thank you.”

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“I've used webuyanycar twice before. They always reduce the initial valuation, that is a given. However, on this occasion we agreed the sale for £17,300 after an initial offer price of around £17,600. They have subsequently performed some after sale checks the following day and decided that the vehicle isn't worth what they have agreed to buy it for. They have withheld payment and reduced their offer to £9,000 and otherwise want to send the car back to me. Basically, they have set the 'legally binding contract' up to allow them to do whatever they want. I am not a motor trader. I'm a member of the public and expect the contract to protect me. Disgraceful practice. Will never use again and will be making a formal complaint. 16/10/22 - Further update. The company fail to do their due diligence (what amounts to a basic admin task for them) and then blame the customer for not knowing information that is only available to the trade. I suggest that anybody reading this review avoid using webuyanycar at all costs. Blaming the customer for their bad practice and poor admin processes is really not good enough.”

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“An absolute con, a oid at all costs! The young salesman tried dvety trick in the book tk find something to knock the price down, from missing service history documents which I pointed out were right in front of them, to the resorting to telling me it was not service history but an aircon flush - really. When all of that failed he resorted go telling me there was a mileage discrepancy on DVLA record. This was a brand mercedes bought brand new from merecedes and serviced and Mot every year with Mercedes, what a joke of a compamy”

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“FIRST TIME TO SELL MY CAR THROUGH WEBUYANYCAR, VERY FRIENDLY/POLITE AND PROFESSIONAL SALES PERSON, EXPLAINED THE PROCEDURE THROUGHOUT AND ANSWERED ANY QUESTIONS/CONCERNS WITH POSITIVE REPLIES. PRICE OFFERED WAS GOOD AND ACCEPTED, PAYMENT ONLY TOOK 5 DAYS TO APPEAR IN MY BANK ACC AS I WAS NOT IN A HURRY, WILL USE AGAIN AND WOULD DEFINATELY RECOMEND TO ANYONE, OVERALL EXPERIENCE WAS VERY GOOD.”

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“They were so friendly and really helpful. Even accommodated my children i had brought along.”

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“So easy to use Great customer service from the gent at the York office near Asda”

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“Unfortunately there was a complication added to the sale due my having recently registered the car but that was resolved after a few terse emails. Otherwise it was a reasonably pain free transaction.”

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“Great service”

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“Sales reps were very engaging and helpful throughout the entire sales process. Excellent service.”

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“I left camera on front windscreen by mistake Despite saying to salesman that i wanted this and he agreed. I went back next day when I realised this to be told car sold!!! Surely salesman noticed it was still in car. I was so disappointed and especially getting such a low amount for car!!”

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“Fast, efficient service, promptpayment.”

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webuyanycar is rated 4.4 based on 7,957 reviews