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Wave Spas Reviews

4.8 Rating 4,860 Reviews
98 %
of reviewers recommend Wave Spas
Read Wave Spas Reviews

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 14th October 2025
Shawn M
Wave Spas 5 star review on 1st September 2025
WILLIAM C
Wave Spas 4 star review on 12th August 2025
Yordan D
Wave Spas 5 star review on 12th August 2025
Jim F
Wave Spas 5 star review on 12th August 2025
Cesar R
Wave Spas 5 star review on 12th August 2025
Trampas J
Wave Spas 5 star review on 12th August 2025
Michael L
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Anonymous
Anonymous  // 01/01/2019
HORAY , my spa has arrived , and I did get email saying it could be a bit late but it was only by a day or two, haven't put it up yet as the weather has been bad but as soon as it gets sunny its going up and am going in !! it looks great in the box , I knew they never had starter kits in I was informed ( you only have to ask ) don't just expect everything , so I orded on e-bay for the float, strips, and chlorine tabs, am not sure what else I need, I know you get a filter so I will just buy them on line until waves get up and running then buy from them, one thing I have been trying to find out is I got mail saying one item will be delivered first with something in it and the video and then the hot tub but I never got the video or whatever was in it so just hope its nothing important , waves have answered my mail straight away and have been great communicating with me, I would deffo recommend them , so thanks to all at waves and cant wait for us all to enjoy a glass of fizzy lying in the spa feeling like one of those housewives of Beverley hills , ha ha ha thanks everyone xxx
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Received my hot tub 1 st July waited just over a month but with the current situation we understood. Kept informed by email throughout so great customer service. Product is great value for money. This company will get your product to you and are doing their best under the current economic situation you just need to be patient. Wave thank you so much take care. key worker
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I’m still waiting on my Hot Tub, kids let down, trying to communicatIon is awful. Is there no telephone number you can call? Not happy!
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What can I say! If you are looking for 10 out of 10 customer service this is the place to get your hot tub! Not only was delivery spot on but communication is amazing! All questions answered and no waiting! Highly recommend this company. The hot tub is amazing! Excellent quality and looks fantastic! Myself, husband and 2 children absolutely love it! Thank I you team!!!!!!!!
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Received my Hot Tub today 2/7/20 It was ordered in April with a delivery date of the 1/7. I was beginning to get a little worried when I received a email saying it may be delayed (as a friend of a friend had just been scammed by another company) but I took the advice of another customer who downloaded the DPD App and on the 1/7 I received a message saying they had my order and was delivering it on the 2/7. So please bear with Wave, they are a genuine company who are trying their best in the current situation. I will definitely recommend them to family n friends.
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Thankyou Rebecca, we truly appreciate your feedback. Team Wave
Great service from start to finish - I’m reading a lot of negative reviews recently about customers experiencing delays but they’ve always kept me up to date if I’ve been chasing and in light of a global pandemic going on, a few days later than anticipated really isn’t a big deal! The owner Tom has been great too & we love the tub!
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Thanks for the feedback Paul, pleasure supporting you with your queries. Happy Hot Tubbing!
Ok so my hot tub was due the 27th of June.. and I have just had my order shipped today (29th June) and confirmation from DPD that it's on its way.. I have been panicking about my order from hearing some bad reviews lately but credit where credit is due.. these guys without doubt will always get back to you about any concerns. And I just want to say thank you for always keeping me in the loop in regards to possible late delivery etc. Can't wait to get into my tub.. once again Thank you guys and keep up the extremly hard work 😁
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Thanks for the feedback Alex, we are trying our best to ship all spas on time.
I am keeping fingers crossed get item that is reserved for delivery on 01 August, keep getting emails saying delivery could be delayed, I really hope not will be waiting nearly 3 months by 01 August, also ordered starter kit which will be at least Sept/Oct delivery, so feeling very disappointed they have my money for 3 months, if you have to wait so long you should pay deposits and then pay balance when goods arrive
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Ordered our California Hot tub on 22nd April and received it 12th June (a week early!) We are very happy with the hot tub and have absolutely no complaints at all! Thank you Wave!
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Received my hot tub today as promised. It is easy to set up and is of good quality. I would recommend this company to anyone wishing to buy from them they kept me up to date on my order Thank you to all concerned Best regards
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Ordered Atlantic inflatable hot tub inApril with a pre-order delivery date of 26th June .... when was it delivered?.... 26th June! Just need the sun to come back now ! Though we have still been in it in the rain! Many thanks
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Web7984 - 734 paid for the hot tub 3 months ago should have been delivered 2 days ago no sign of the tub no information poor feed back not very happy
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Though it took it a long time to arrive, the delivery date was very clear and we were aware of it when we bought it. The price and quality is definitely worth the wait and it arrived 1 day ahead of schedule. Very useful tips on the site to from the customer service bot (told us where the filter is, saved us a call). Very happy with it!
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So glad you're enjoying your hot tub :) Grace Team Wave
Good so far. Ordered my hot tub about a month ago waiting for it to come. I ordered a starter kit then only last week to get an email after I ordered it, that there was non in stock. The grammar on the email was terrible, so I am a little worried about my hot tub.
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We are very sorry to hear this. We have notified our customers as soon as our supplier made us aware of the extensive and industry-wide issue with chemicals. I have sent you an email with further information about this and your delivery details. Grace Team Wave
Had a slight issue with delivery emailed to check spa was coming on the expected delivery date to be told order had not been generated hugely disappointed but spar then arrived two days later so I certainly can live with a two day delay spa seems to be good value for the price we paid just about to set it up and try for the first time 🤞
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Little concerned we placed a order normally expect to recieve a confirmation email still not received one and when you go onto to customer service and put order number in says not found you??
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I have investigated this and can see there was a typo in the email address you had provided. I have amended this and resent the confirmation email to you. I hope this helps :) Grace Team Wave
Hi just received our hot tub and we are over the moon with it The kids have been in it every day and it has been so easy to assemble with easy instructions definitely recommend
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Fantastic.
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Awaiting my hot tub due for arrival in August. I have purchased a starter kit and one item was missing. Wave spa customer service gave me a full refund and were very professional. Looking forward to my hot tub.
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Have just received my Wave Atlantic Plus Hot Tub. First of all I ordered this 2 months ago. I received an email a week before to advise my starter pack is 3 - 4 months delayed. Also without no mentioned my replacement filter pack is also not in stock (Ordered 2 months ago. The wrong hot tub was sent and there was a lot of confusion / emails back and forth to eventually sort it and received my hot tub late. Renee and Zi did all they could to put this right credit to them. However I had really good expectations from Wave to which they failed to deliver. Hot tub appears to be good quality but the missing items and the delivery mess up has left me wary of ordering from them again. Also if the company had phone lines it could of been sorted a lot sooner instead of emails back and forth.
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Wave Spas is rated 4.8 based on 4,860 reviews