Have just received my Wave Atlantic Plus Hot Tub. First of all I ordered this 2 months ago. I received an email a week before to advise my starter pack is 3 - 4 months delayed. Also without no mentioned my replacement filter pack is also not in stock (Ordered 2 months ago. The wrong hot tub was sent and there was a lot of confusion / emails back and forth to eventually sort it and received my hot tub late. Renee and Zi did all they could to put this right credit to them. However I had really good expectations from Wave to which they failed to deliver. Hot tub appears to be good quality but the missing items and the delivery mess up has left me wary of ordering from them again. Also if the company had phone lines it could of been sorted a lot sooner instead of emails back and forth.