HORAY , my spa has arrived , and I did get email saying it could be a bit late but it was only by a day or two, haven't put it up yet as the weather has been bad but as soon as it gets sunny its going up and am going in !! it looks great in the box , I knew they never had starter kits in I was informed ( you only have to ask ) don't just expect everything , so I orded on e-bay for the float, strips, and chlorine tabs, am not sure what else I need, I know you get a filter so I will just buy them on line until waves get up and running then buy from them, one thing I have been trying to find out is I got mail saying one item will be delivered first with something in it and the video and then the hot tub but I never got the video or whatever was in it so just hope its nothing important , waves have answered my mail straight away and have been great communicating with me, I would deffo recommend them , so thanks to all at waves and cant wait for us all to enjoy a glass of fizzy lying in the spa feeling like one of those housewives of Beverley hills , ha ha ha thanks everyone xxx