Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,859 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The paddle board is great, the only negative is it took 2 months to arrive”

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“Great only problem is it has a bad smell all the time”

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“Easy to order and fast delivery”

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“Love our new hot tub, fantastic value for money. Arrived within a couple of days of the expected delivery, easy to set up and fabulous fun. Received regular updates about my order too. I’ve since ordered a pack of filters and the ones sent don’t fit??? Deliberately ordered Wave branded filters to ensure they were correct. Have tried emailing and using social media to receive help with this but no response to either so not sure the aftercare is as good as the initial service which is disappointing.”

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“We are absolutely delighted with our new spa. It is an excellent product and easy to install etc. When I have sent a query, I have had a quick and helpful response from the wave team. My only feedback is that automatically generated emails about despatch did not give any specific information about my order or delivery dates, just "we will despatch it soon". The confirmation email when I purchased it also didn't contain all the details of my order so I had to email for clear information.”

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“I have only currently contacted wave once since my pre order and my experience so far has been good I received a response quickly! I am currently waiting for my California but it is due on time still. Thanks”

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“The order period was quite long (and an extra week was added a month or so after i I placed my order) but once in transit, I was fully informed of where my spa was. I read lots of the reviews prior to ordering and they were so positive! On this basis, I decided to go for it, despite the fat that it would take a couple of months to be delivered. We're all loving the spa and so glad that we have it. It's great for when the weather is cooler as is so warm and relaxing, but more recently in this heatwave, it's been so great to cool down in! Love it!”

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“Fantastic website and easy to follow. Would like if they had a customer service phone so I could speak to someone though”

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“Kept informed of delivery dates throughout. Even though no telephone contact any queries via on line chat or email dealt with very efficiently. Spa came a few days late but was kept well informed of this. Only had it a few days but very easy to install great spa only slight disappointment was the cover isn't very thick time will tell if this is a problem for keeping the heat in.”

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“Yes it’s all that I expected thank you.”

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“I ordered knowing there was a wait and was kept fully informed by email as to progress as time got closer. The app is fab giving relevant information and help. My spa arrived a few days later than anticipated but it was easy to set up although i do think a quick set of set chemicals would be beneficial as we had to make a dash out for supplies! The spa is easy to use and quick to set up. So far all is good and we have gained the necessary chemical information from the app and also a Wave Spa FB Hints and Tips page. We are aware there have been some disgruntled customers who havent had emails replied to but our experience so far has been fine. These are difficult times and I am glad there is such a good app with information and tips. It is a wait but i would buy again”

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“Love my new wave spa took a while to arrive however been well used since it has arrived”

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“Order arrived on time given. Easy to assemble. Still waiting for starter kit for water treatment, which I think should all be shipped at same time as have waited for 3 months. Says 2 to 4 people. Feel only comfortable for 2 adults.”

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“Good customer service just a pitty about the wait to receive my item but that couldn’t be helped because of COVID-19”

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“Better advice about chemical usage and for a starter pack to be included with the Spa. Other than that great!”

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“Smaller than I expected got the 2 to 4 person square tub. Fits 2 comfortably”

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“So far, so great! Easy set up and can't keep us out of it. It's much quieter than I imagined too. Materials feel sturdy and looks fabulous.”

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“Informative of delivery and very apologetic for delays due to Covid. Thx”

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“Little bit disappointed you don’t get any cleaning chemicals with it start you off, very easy to put together lovely little hot tub, says 2-4 but it would need 4 very small people”

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“Atlantic Plus Rattan - Easy to set up, looks great! Really pleased!”

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Wave Spas is rated 4.8 based on 4,859 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.