Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,137 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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“Quick delivery. Better looking products than a dark green tank!”

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Thank you for your review Paul! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Very happy with the purchase. Exactly what I needed and very quick delivery”

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“Great communication came when they said it would 10/10 thank you.”

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Thank you for your review Teresa! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Prompt delivery Good products”

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Thank you for your review Peter! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Wasn't in stock when I ordered it, but was delievered around the date they said it would be with me. Lovely butt, I especially like the planting bit at the top, the colour and the brass tap. Excellent quality.”

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Thank you for the review Alison! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Ordered 2 water butts, arrived promptly and function perfectly- no problems”

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Thank you for your review David! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Good service would use again”

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“Relatively expensive for a plastic water but. Nice design and wood grain effect. The lid let’s it down as it pools water …. We have had to drill drain holes in the top to prevent the water going stagnant. Domed top would have been better.”

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“I am really pleased with my purchase. Easy to assemble, looks good too. I couldn't wait for it to rain! Excellent. Thank you,”

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Thank you for leaving a review Barbara! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“I ordered a 100L and a 200L Oak effect butts. 1. the 100L base would not fit together, out by about 0.5cm. I asked a neighbour to check this, and he agreed. However, because of a very slight flexibility, to save me the trauma of having to repack and return this large item, he used brute force to jam it together, which was successful - in the end. The join is therefore wider and more visible than it should be. Perhaps a more rigorous quality control could be instituted before despatch? 2. I was very pleased that the lids fitted tightly and were pegged down securely, to prevent them blowing off or letting mosquitoes lay their eggs in the water. However, the design of the lids, like a treacle tin lid, was such that I inserted them just like a treacle tin lid, in the absence of any instructions to the contrary. This meant that when it rained they filled with rain to a depth of 2.5 and 3.5 cms! A workman eventually thought perhaps they were upside down, and should go on like hats, which I feel sure will be correct when a workman comes to connect them to the downpipes. Could printed instructions on this be added to avoid such confusion?”

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“Products received promptly, in good order and of high quality”

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“Good service, would recommend”

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Thank you for leaving a review Nigel. Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Good service. Product as described.”

Water Butts Direct 5 star review on 30th September 2021

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“Wow what a thing! Bigger than I thought but looks great-it’s art dahhlinng”

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Thank you for your review Chris! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Very good product at competitive price, efficient delivery.”

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Thank you for your review Tony! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Ordering was straight forward on line after choosing from the vast range of sizes and styles of water butts. Delivery was very quick and assembly very straight forward. It is surprising how quickly a 500ltr butt fills from just a shed roof.”

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Thank you for your review Jeffrey! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“excellent product and service, thank you.”

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“I shortened the claws for a 70 mm pipe, not 700 mm, apologies for the typo in my last review. Now, let me address the issues you raised in your reply. I received and installed not one, but two Graf Speedy Rain Water Diverters. They looked no different from each other, nor from the pictures on your website. It would, therefore, be safe to assume that they were as intended. As for your rather unkind suggestion that following installation instructions for the easiest and speediest of all rainwater diverters is beyond the wits of a damsel such as myself, what can I say? With two 3P Universal Filter-Collectors even I have achieved two full 500-litre butts in two rainy days. It does seem that Grafs may be speedy to fit but sluggish to fill due to their poor design. Regards.”

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“Good clear website and range of water butts. Easy to order and came very quickly. Would recommend.”

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Thank you for your review Anna! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Honest information about long delivery wait. The butt arrived within the 28 days perfectly packaged with easy to follow instructions. Looks fabulous in situ.”

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Thank you for your review Karen! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

Water Butts Direct is rated 4.6 based on 2,137 reviews