Water Garden Ltd Reviews

Name: Water Garden Ltd
Address: 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Portsmouth, Hampshire
Rating: 4.85

4.9 Rating 1,898 Reviews

96 %

of reviewers recommend Water Garden Ltd

4.9

Based on 1,898 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden Ltd 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“A good, simple to use product. Good service.”

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Posted 4 years ago

“Excellent service and delivery. Helpful customer service. Part required works great and saved having to buy a new expensive pump”

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Posted 4 years ago

“good service and delivery experience”

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Posted 4 years ago

“Filter pump working well fitted int a new raised pond on patio fish just added and the seem happy. Still have some finishing to do around pond but i am happy with water quality.”

Water Garden Ltd 5 star review on 22nd June 2021

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Posted 4 years ago

“Very swift service - and they also went to the trouble of fixing an issue with their courier. As far as I can tell, the product seems fine, but I haven't tested it in full yet.”

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Posted 4 years ago

“Prompt reliable service. The item (dancing water pump) is a powerful and reliable fountain pump. I bought one 7 years ago and it is still working well after 24/7 use. I bought this second pump as a back up as I was so impressed by the reliability”

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Posted 4 years ago

“Initially ordered the wrong spec Universal pump but after speaking with James or was it Jack (sorry for not remembering!) who was very patient whilst I measured the pond and waterfall height. He recommended a version that was powerful enough to achieve a 'bubbling brook' effect and that is exactly what we have. Easy to install and adjust. Great helpful chat on the telephone, followed by efficient next day delivery. Would recommend Water Garden highly.”

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Posted 4 years ago

“The Biotec 10 set of filters arrived the next day after ordering them -really good service. Very pleased that they are still available for my Oase BIOsys 3 set2. New filters installed and working well.”

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Posted 4 years ago

“Set up the pump, no problems, and seems to be coping well with the enviroment”

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Posted 4 years ago

“Delivered very quickly with no damage”

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Posted 4 years ago

“Very helpful team that managed to get me better value for what I needed, then courier broke something in transit and Water Garden replaced it immediately Fantastic service.”

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Posted 4 years ago

“We have not completed our project yet. However Water Garden were very friendly and informative and we have exactly what we need for our water feature.”

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Posted 4 years ago

“I just needed new foam for my pump but had to order a whole set of bits and pieces which I didn't really need!However the pump is working well with the new thick foam.”

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Posted 4 years ago

“Excellent Pre sale advice. Prompt delivery of ideal, sensibly priced item. Couldn’t be more pleased !!!”

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Posted 4 years ago

“Items arrived in good order and well packed. Both enclosed dispensers snapped when attaching to the cannister rendering one useless. My advice - buy the gun.”

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Posted 4 years ago

“We ordered a replacement pump for our pond filter and we found the delivery service was very good and it arrived the next day. When I take into consideration that Water Gardens had to get it out of their store and pack it and then send it, it was extremely good. Thank you for your service.”

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Posted 4 years ago

“Purchased a pump June 2020. Stopped working so I returned. Had a new pump under guarantee returned in 48hours. First class help and service.”

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Posted 4 years ago

“Thank you, a really excellent replacement hose and fittings for our old water feature. Better than new now! Exemplary product delivered promptly.”

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Posted 4 years ago

“we are very disappointed with this pump. The water comes high about one foot and it starts receding after 20minutes and soon it becomes a couple of inches flow. I have to switch it off. It was absolutely clean floor filled with new clear water. Pleas let me know what to do. I.K.Mehra”

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Posted 4 years ago

“It hasn't been installed yet, just clearing the pond of algae and plant growth. I cant rate the fountain so have chosen 3 stars so I can submit the response.”

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Posted 4 years ago

Water Garden Ltd is rated 4.9 based on 1,898 reviews