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Water Garden Reviews

4.9 Rating 1,760 Reviews

96 %

of reviewers recommend Water Garden

Company Reviews

Product Reviews

4.9

Based on 1,760 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Read Water Garden Reviews

Water Garden 5 star review on 10th August 2023

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Stephen John Joyce

Water Garden 5 star review on 16th September 2022

Water Garden 5 star review on 13th September 2022

Water Garden 5 star review on 13th September 2022

Water Garden 5 star review on 13th September 2022

32

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I highly appreciated the customer service (Andy) which is to be highly commended, especially as online websites are often difficult to liase with! Although the 63 x 80 cm water feature seemed visually OK when receiving it, when filled with water a few days later I saw leaks through small cracks in 2 corners where it had obviously been badly handled in transit. Although too late to replace (already installed), Andy at Water Garden was really reactive and helpful, and quickly provided advice and compensation in the form of a voucher. I patched the crack and all is well! Thanks again.”

Posted 1 year ago

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Dear Michael, Our sincere apologies for any damages incurred in the transit of your water feature reservoir. This review is the 1st instance we have been made aware of any damage to your order and we have tried to call you this afternoon to discuss and rectify but we were unable to connect. Please do contact us as soon as possible and we will do our best to assist. We shrink wrap the plastic tub and this has not caused any issue previously but I have discussed this directly with our packing department and will look to improve the protection with immediate effect. My apologies once again. Best Regards, Andy @ Water Garden Ltd.

Posted 1 year ago

“Good service. Pump supplied ideal replacement for defunct unit. Pond water now crystal clear.”

Posted 1 year ago

“fast service with a good price”

Posted 1 year ago

“Top outlet, great products and Brad is a very helpful chap too!!!”

Posted 1 year ago

“I have been impressed with their product knowledge, guidance, and helpfulness. They have good stock levels and I intend to use the company again in the future.”

Posted 1 year ago

“Excellent service and very knowledgeable”

Posted 1 year ago

“Very helpful and a very good service.”

Posted 1 year ago

“Absolutely first class product in every respect. Excellent delivery service. The filter is up and running my fish are happy and so am I . Thank you”

Posted 1 year ago

“I was looking for a pump, fountain nozzle and light set and had little idea of the considerations involved. Brad was extremely helpful and knowledgeable and sorted out the perfect system for me. Thoroughly impressed and wouldn't hesitate to use again or even to call and ask for advice. You will not be disappointed! Excellent service.”

Posted 1 year ago

“ery good service prompt action.unfortunately the pump only runs for10,sec and then stops, any advice would be appreciated .”

Posted 1 year ago

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Hi Terry, Sorry to see that the replacement Impeller for your Aquamax Eco Classic 5500 didn't resolve the issue. I have sent you an email to follow up and see if we can help get to the bottom of it. Many Thanks Jack

Posted 1 year ago

“Excellent service and prompt delivery would thoroughly recommend”

Posted 1 year ago

“First rate product knowledge and positive discussion before I purchased. Would use this firm again as required, Norman Robson.”

Posted 1 year ago

“We where so happy with our purchase,our son came and installed it for us,the uv bulb is working perfect Thanks so much”

Posted 1 year ago

“Good advice, prompt attention to order and delivery. Not yet had time or opportunity to re line the pond, but all products look good.”

Posted 1 year ago

“Very helpful man on the phone who made a recommendation that saved me money. Product was a plug replacement for the unit in my existing pond filter, fixed within 15 minutes.”

Posted 1 year ago

“Absolutely delighted with the courtesy, knowledge and advice given by your advisors.”

Posted 1 year ago

“Well packaged and a quick and good service. 5 Stars”

Posted 1 year ago

“Very good quality tubing which worked well”

Posted 1 year ago

“Quick delivery and well packaged”

Posted 1 year ago

“My Aquamax Eco Classic 3500E was easy to install, is working very well and is not making the electricity meter whizz round too quickly”

Posted 1 year ago

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Water Garden is rated 4.9 based on 1,760 reviews