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Water Garden Reviews

4.9 Rating 1,760 Reviews

96 %

of reviewers recommend Water Garden

Company Reviews

Product Reviews

4.9

Based on 1,760 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Read Water Garden Reviews

Water Garden 5 star review on 10th August 2023

Water Garden 5 star review on 3rd July 2023

Water Garden 5 star review on 4th May 2023

Stephen John Joyce

Water Garden 5 star review on 16th September 2022

Water Garden 5 star review on 13th September 2022

Water Garden 5 star review on 13th September 2022

Water Garden 5 star review on 13th September 2022

32

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service to be fair. Order was dealt with very quickly and the items arrived on time and well packed. I did order the wrong size hose - I had no way of knowing what size the pump would accept, but assumed adaptors. Yes, I should have called to confirm, but it would have been a great spot if someone had noticed and let me know. Asking too much? Yes probably! Will certainly order from them again.”

Posted 11 months ago

“From placing my order to delivery was very quick. Installed in a pond holding 100,000 liters of water and the pump easily moves the water up to a waterfall, head height 2 meters.”

Posted 11 months ago

“I had a inpond filter sytem which always needed cleaning so decided to go for the Biosmart 7000 pond filter set. Had the sytem for two weeks and decided to clean the filters, which was easy to complete. I had to purchase a T-mex 50mm-40mm 09.0814 Flexible Adaptor from Amazon for the outflow because I wanted black 40mm pipe which works fine. The staff at Water Garden were very helpful and I would recommend.”

Water Garden 5 star review on 4th May 2023

Posted 11 months ago

“Very Helpful & informative advice, with prompt delivery.”

Posted 1 year ago

“Fantastic service, product is working very well. Thank you for following up.”

Posted 1 year ago

“Very quick delivery and when we had a problem with installation, the guy we spoke to sent above and beyond to help us. The pump is now happily installed in our tiny pond”

Posted 1 year ago

“It fitted perfectly on the fountain pipe and the lights look good”

Posted 1 year ago

“They are really helpful and know their stuff. The order arrived the next day and the water feature is working again.”

Posted 1 year ago

“Excellent advice given over the phone”

Posted 1 year ago

“Super service - competitive prices.”

Posted 1 year ago

“Following really helpful advice from your water-garden, we bought a Fitral UVC 500 pump for our tiny garden pond (1m x 1m x 0.7m). It was super easy to fit and is happily bubbling away.”

Posted 1 year ago

“Only used the vac once but it was straightforward to use, really pleased with the results. Prompt delivery”

Posted 1 year ago

“Excellent advice and service. Parts arrived next day”

Posted 1 year ago

“The service that I received was excellent from this company and I would highly recommend it. Originally, I made a mistake and ordered the wrong part on-line. I sent an email at the weekend and the first thing on Monday morning I received a quick phone call from Jack (sorry I don't know his surname) who had sorted out the correct part and was able to inform me that they were expecting delivery within the next couple of weeks. Two weeks later Jack rang to let me know that the part had still not arrived but they were expecting a delivery shortly. I informed Jack that I would be on holiday so he promised to mark it for delivery after my return. I then had a phone call when I was back to say that the part was on its way. It was delivered on time and I installed it yesterday (and it all works!). I can not say enough how much I appreciated the level of knowledge and professionalism. I am a GP and would like to think that I always deliver this level of service to my patients - but unfortuantely I don't always the same level from on-line companies. Thanks Jack and colleagues - You are a credit to your company and I will always contact Water-Garden in Future should I need professional advice regarding my pond equipment. Many thanks Stephen”

Posted 1 year ago

“Efficient and speedy despatch. Gloves have only been used once so far, and they're a great improvement on wet sleeves.”

Posted 1 year ago

“As usual, excellent service and always ready to give appropriate advice.”

Posted 1 year ago

“Excellent products awesome service”

Posted 1 year ago

“The sales person identified the part I needed quickly and shipped it same day. Works fine though expensive”

Posted 1 year ago

Read Water Garden Reviews

Hi Mark, Thanks for reviewing the Lunaqua 3 spotlight transformer. OASE equipment certainly isn't cheap but, it's built to last so you should get many years of fault-free operation from the spare part. Best Regards - Andy @ Water Garden Ltd.

Posted 1 year ago

“I was struggling to adapt old fittings to my new pump and got such helpful quick advice from you. The item you told me would work does work beautifully. I am really happy. I will certainly come back to you in future.”

Posted 1 year ago

Read Water Garden Reviews

Many thanks for the positive review with regards to our threaded adaptors. It can be a devil finding the right fittings but we have lots of experience and lots of products to help.! I'm very glad we could assist. Best Regards - Andy @ Water Garden Ltd.

Posted 1 year ago

“A superb pump for a small garden pond this is my second one as I was so pleased with the working and life of my first 3000 pump”

Posted 1 year ago

Read Water Garden Reviews

I'm very glad to see you're satisfied with the OASE Aquarius Universal Eco 3000 Pump. You'll probably be aware that this carries a 5 year guarantee for added peace of mind but I'm sure it will far outlast this! Any problems, just contact us as your 1st point of call.

Posted 1 year ago

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Water Garden is rated 4.9 based on 1,760 reviews