Water Garden Ltd Reviews

Name: Water Garden Ltd
Address: 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Portsmouth, Hampshire
Rating: 4.85

4.9 Rating 1,898 Reviews

96 %

of reviewers recommend Water Garden Ltd

4.9

Based on 1,898 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden Ltd 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“A fantastic product and easy to install. We will be using this system again on all future projects.”

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Posted 3 years ago

“Working well and looking great! Thank you for your very efficient service.”

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Posted 3 years ago

“This is the most effective flocculant I have ever used...and I'm a professional pond contractor, so I've used a few!”

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Posted 3 years ago

“As yet I haven't received it, therefore poor review, not impressed”

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Posted 3 years ago

Hi Mark, It appears that the courier mislaid you package but as you are aware, we have sent out a second package with a different courier (at our cost of course) to replace the missing item. The issue of mislaid packages occurs very infrequently but when it does and as soon as are made aware, we will always address promptly and resolve. Our sincere apologies for the unforeseen delay in this unusual instance. Best Regards - Andy @ Water Garden Ltd.

Posted 3 years ago

“had an Eco 8500 pump that failed and found it was due to the impeller, ordered a new part and waited for it to arrive from Germany only to find it was a different part. Made a call to Water Garden and spoke to a very helpful gentleman and he asked for the part to be sent back for a refund, which was dealt with very quickly, and a new pump was purchased and it arrived at 11.30 am the next morning. Brilliant service from water-garden.co.uk.”

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Posted 3 years ago

“so pleased with the product and it is working wonderfully will recommend to any of my friends who have ponds and from ordering to delivery was EXCELLENT”

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Posted 3 years ago

“A great product, fast delivery and a very competitive price,”

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Posted 3 years ago

“I initially purchased a UV bulb that was delivered the next day, however, when I tried to fit it I found it was the wrong one. After a phone call later with James I was in the company's office where I was treated well and was allowed to return the bulb and replace it with the correct one. The service was first class. Finding Water-Garden has allowed me to have a supplier on my doorstep that I will use for any future items I may need in the future.”

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Posted 3 years ago

“Having trouble getting the settings right do hope I can work it out , Had same pump before with no problems . ,”

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Posted 3 years ago

“When I phoned your company I spoke to Joe who I found very helpful in regards the item that I wanted How ever when the item arrived I was surprised to see the pipe connection tail I was expecting to see a tail that has a reducing hose size If you have one could I have a price This is no fault of yours”

Water Garden Ltd 5 star review on 23rd May 2022

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Posted 3 years ago

Hi Leslie, We'll give you a call today and solve the issue for you. Best Regards - Andy @ Water Garden Ltd.

Posted 3 years ago

“excellent service ordered product (UV lights) on Sunday arrived Tuesday pm . very competitive price”

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Posted 3 years ago

“This Company REALLY know their stuff,so helpfull recommended.”

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Posted 3 years ago

“Spare pump parts delivered on time. Pond pump now working again. Good service.”

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Posted 3 years ago

“Excellent fountain supplied by Water Garden. Easy to install. Super fast delivery. Had issue with missing part, called Water Garden who Identified the part immediately and despatched and delivered next day. Very impressed with service and knowledge of person I spoke to. Highly recommend Water Garden and the fountain is just what I wanted at good price. Thank You.”

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Posted 3 years ago

“Very happy”

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Posted 3 years ago

“We are still putting together our waterfall, but the help provided by the live chat team has been excellent. The products came as described and the support so far has been invaluable.”

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Posted 3 years ago

“After breaking my UV housing unit I ordered this from and was very impressed with the ease on ordering this part delivered on time working great”

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Posted 3 years ago

“The filter set is working well and despite only being on place for 3 weeks has made a marked improvement to the pond.”

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Posted 3 years ago

“I ordered it in the afternoon and received it the next afternoon. Superb service Roger Cusick”

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Posted 3 years ago

“The plug and socket work fine and so far are fully waterproof. Thanks”

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Posted 3 years ago

Water Garden Ltd is rated 4.9 based on 1,898 reviews