Water Garden Ltd Reviews

Name: Water Garden Ltd
Address: 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Portsmouth, Hampshire
Rating: 4.85

4.9 Rating 1,900 Reviews

96 %

of reviewers recommend Water Garden Ltd

4.9

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden Ltd 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“was unsure what to order on line so made a phone call, the sales person was very very helpful and whilst on the phone helped me make sure I ordered the right stuff on line (as it was quicker to) received the goods the next day. excellent all round service, will use again for sure.”

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Posted 12 years ago

“Item arrived speedily and great quality”

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Posted 12 years ago

“Excellent service from Bradley. His technical support was ideal.”

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Posted 12 years ago

“Clear helpful advice, great product (custom box liner) delivered very quickly (within 48 hours). Really good service all-round.”

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Posted 12 years ago

“I phoned for advice about my pond, which is long and narrow. The potential problem with lack of circulation in the part of the pond distant from the pump was highlighted. Several solutions were proposed and after further thought I made my order. The service was excellent. Not only was my first concern dealt with, but other potential problems were highlighted.”

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Posted 12 years ago

“I needed a float for a water ioniser, which came in about 4 days, from memory. It was easy to select what I wanted from their site, and my ioniser now floats again. All very satisfactory”

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Posted 12 years ago

“Searched high and low for Citronella outdoor oil lamps and found just what I wanted on the Water Garden site so I placed an order. Response was excellent. The item was delivered within 48 hours by courier at no extra charge as I spent over £50. No more expensive than other sites I found selling the same item, but here I got a free litre of lamp oil included. Great service and quality item. Highly recommended seller.”

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Posted 12 years ago

“Easy to navigate website,speedy delivery,very pleased.”

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Posted 12 years ago

“Happy Fish - Happy Customer I have spent ages trying everything I could think of to get my pond as clear as it used to be. I have a Filtoclear 6000 and despite the internal filters looking OK Andy and Elliott recommended replacing them. Picked them up the same afternoon and lo and behold a perfectly clear pond 24 hours later. Great Advice and Great Service Peter”

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Posted 12 years ago

“Delivery as advertised. Good telephone service. Good advice. Pleasant people. Joyz”

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Posted 12 years ago

“When I missed the deadline for next day delivery I called Water Garden direct as I was desperate to get my liner for the weekend. The store man (sorry I have forgotten his name) bent over backwards to get my order onto the Fedex van. It arrived the next day, in the morning, no less! I was truly impressed with this service! This is a great opportunity to say thank you.”

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Posted 12 years ago

“Very good service whether using online or telephone purchases. Prompt despatch and updates on the progress of the delivery. Definitely a supplier I'll continue to use.”

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Posted 12 years ago

“in dutch !!! de betere mistmaker als het om”

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Posted 12 years ago

“I've had been going to local garden centres, For my pond products. Then I got a computer and started searching on line for companies that sold pond products. And came across Water- Gardens.co.uk. Best move I ever did. Not only brilliant service, Order one day, Receive the next and p/p free. But the prices are on average £20 plus cheaper For Fountains pumps etc than Garden centres. So thank you I'll be back soon. Mike Collins.”

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Posted 12 years ago

“The service was good and the staff very friendly and informative.”

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Posted 12 years ago

“Very knowledgable staff and delivery was on time.”

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Posted 12 years ago

“Pump was delivered quickly and well packed”

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Posted 12 years ago

“Andy at Water-garden was very generous with his time and advice and we have ended up extremely happy with the product (Otterbine 5 in 1 aerator fountain)”

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Posted 12 years ago

“How nice to deal with a company where the sales people are so full of enthusiasm and knowledgeable, both on the products and the application. In particular thanks to Andy for taking the time to explain everything so well.”

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Posted 12 years ago

“Brilliant service, Ordered one day received the next,can not get better than that and post free. Quality of product first class. I've am getting a pond in my garden and wanted lights that changed colours, Searched through many catalogues and This company is the only one that did one at a reasonable price. I will be passing this name on to my family and friends Yours Sincerely Mike Collins”

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Posted 12 years ago

Water Garden Ltd is rated 4.9 based on 1,900 reviews