Water Garden Ltd Reviews

Name: Water Garden Ltd
Address: 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Portsmouth, Hampshire
Rating: 4.85

4.9 Rating 1,898 Reviews

96 %

of reviewers recommend Water Garden Ltd

4.9

Based on 1,898 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden Ltd 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Very efficient in delivering what I ordered. Unfortunately is more than just the light and I need to look if cable between light and transformer(?) is damaged. Any other thoughts? Other 2 lights working fine.”

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Posted 2 years ago

Hi Barrie. If the spare bulb didn't resolve your issue, certainly inspect the low voltage cable between the spotlight and the transformer. Rodents occasionally take a fancy to the rubber cable and this may have shorted one of the 3 spotlights on the 12v side. Also, check for any signs of corrosion on the 2 pin terminal into the 3 way splitter. Do feel free to call us on 02392 373735 if you need further help! Best Regards - Andy @ Water Garden Ltd.

Posted 2 years ago

“Built a new pond all the pipe fixing came from here easy to order excellent service fast deliveries what can I say excellent”

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Posted 2 years ago

“good product and good service”

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Posted 2 years ago

“Found water garden on line looking to upgrade pond filter and pump checked out several sites same equipment but various prices choose this one easy to order, delivery quick as advised and only drawback odd non standard out put connection and no electric plugs fitted . But once set up very impressed clear water with in 24 hrs no complaints.”

Water Garden Ltd 5 star review on 10th August 2023

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Posted 2 years ago

“It’s a great pump,which I am using as a dry pump with a great flow of water”

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Posted 2 years ago

“We were very grateful for the expert help we received when trying to work out the size of a uv light, filter and fountain. The pond quickly became clean and the fish are loving it.”

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Posted 2 years ago

“I ordered a couple of parts that were very much needed to fix my pond. They came quickly and did the job nicely”

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Posted 2 years ago

“I was buying a pump that was too small but they advised a bigger pump that works better and it was only two pounds more highly recommended”

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Posted 2 years ago

“Great pump easy to set up”

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Posted 2 years ago

“Once again Water Graden come out top, not only value, but most importantly good, concise advice. The installation wasn't easy to resolve, but with Brad's patience and guidance the results couldn't be any better. This is the third time I have used Water Graden and I wouldn't hesitate doing so again. Call them, they are very friendly.”

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Posted 2 years ago

“Totally my fault that this product is ridiculously small for the size of the pond, however it floats about splutttering a tiny bit of water no way can be described as a fountain and the led lights don't work at all.”

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Posted 2 years ago

Hi Paul, I'm sorry to hear the Solar Fountain is not as hoped or expected. This is a small unit designed for small water features or ponds and will only produce a relatively small water display which we have tried to make clear and transparent on the website. However, if the lights are not working and this is therefore defective, please feel free to return this and once tested, we can issue you with a full refund. Many Thanks - Andy @ Water Garden Ltd.

Posted 2 years ago

“easy to install and adjust - exactly what we wanted”

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Posted 2 years ago

“I have been so impressed with the assistance and help that I have been given. Knowledgeable and kind staff.”

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Posted 2 years ago

“Excellent piece of kit. Ordered on a Sunday and it arrived Tuesday lunchtime, great service.”

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Posted 2 years ago

“Excellent service and products. Very knowledgeable and will take their time to understand your needs and to provide options. Water-Garden will now be my 'go to' supplier and I'll be very happy to recommend them. Thanks for all your help.”

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Posted 2 years ago

“New impeller for Oase filtral 2500 (old style). Arrived promptly, sensible packaging. One of the few sites that made it easy to find the correct impeller. Installed and working nicely. Fish are happy and so am I. Well done and thanks.”

Water Garden Ltd 5 star review on 3rd July 2023

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Posted 2 years ago

“Have a 25 year old pond pump and was about to replace it unnecessarily until I spoke to a helpful man at Water Garden whose advice saved me money and saved the pump from a premature demise. I ordered the part he recommended online from Water Garden and it arrived within two days. Both pump and customer are very happy”

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Posted 2 years ago

“A Very professional company that offers good products with excellent backup support and advice. What more could you want !”

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Posted 2 years ago

“Absolutely fabulous! Pond under trees and working perfectly keeping the water free from debris”

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Posted 2 years ago

“Excellent service...patient advice!”

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Posted 2 years ago

Water Garden Ltd is rated 4.9 based on 1,898 reviews