Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,761 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,761 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 10th August 2023

Anonymous

Anonymous // 01/01/2019

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“Had the exact item I needed and received it the very next day. Couldn't be happier.”

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Posted 1 year ago

“I've given this a 5 star review, from the first phone call through to ordering the whole process was seamless, the staff on the end of the phone or live chat were extremely knowledgeable all knowing the info there giving out. Well done to the water garden team.👌👍😉 Dave/Alpine landscaping”

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Posted 1 year ago

“The original pump we ordered was too small and the staff at Water Garden were very helpful in directing us towards a much better pump. They also dealt with the refund very promptly. Also, they were very helpful with the fitting over the phone when we got around to fixing up the new bigger pump. We would certainly use them again. Excellent service.”

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Posted 1 year ago

“Water reservoir was just right to form the base of my pebble pool. All in and working well, just have to finish the surrounding edges. Thank you water garden.”

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Posted 1 year ago

“Very knowledgable. Right kit at right price. Swift delivery. Excellent customer service. Highly recommended.”

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Posted 1 year ago

“Good product Very good delivery”

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Posted 1 year ago

“This company was recommended to me by a friend and a can’t sing their praises high enough. Absolutely superb advice provided by Jack and excellent customer service from lovely lady in accounts department. Would absolutely recommend them with no hesitation and product is superb. Marie”

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Posted 1 year ago

“Excellent pondvac replacement fast delivery. Good service as usual Thank you”

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Posted 1 year ago

“I emailed the company for advice and received a prompt reply. Placed the order and received the pond pump/fountain very quickly.. Very satisfied with the product and service.”

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Posted 1 year ago

“Very good advise and promt delivery of very good product Thanks”

Water Garden 5 star review on 13th July 2022

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Posted 1 year ago

“Great support in planning and helping to calculate flow requirements for our large ponds to produce a cascading effect down several ponds and waterfalls.”

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Posted 1 year ago

“Pond Pump arrived damaged part of the securing bracket broken and it box-sent an email to water garden reference this and also asking why the original pump failed. Unfortunately no response”

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Posted 1 year ago

“Replacement impeller arrived the next day and revived the broken pond pump so very happy with service.”

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Posted 1 year ago

“I have now replaced the vacuum head of my Pondvac 5 twice and spoken to Oase to check I am using it as expected. I have always had great service from Water Garden.”

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Posted 1 year ago

“Good service received pond hoover in a day or so of ordering”

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Posted 1 year ago

“Very good product and delivered promptly. Sturdy and flexible pipe”

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Posted 1 year ago

“Many thanks for asking. I put the pump to use within a couple of days and it is working well. I have positioned it on the shelf that runs round the pond. I had intended to place it down in the centre like all my previous pumps but without a handle on the pump this was very difficult so I compromised. However it appears to be working well. Thanks Mel Bates”

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Posted 1 year ago

“Great service knowledgable helpful staff and really fast delivery! Would highly recommend!”

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Posted 1 year ago

“Everything is going to plan, pond clearing a treat Thanks for your prompt response, will certainly use Yourselves again”

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Posted 1 year ago

“The Oase Pond Clear cleared the water in just 24 hours. Jack offered lots of advice and knows his product.”

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Posted 1 year ago

Water Garden is rated 4.9 based on 1,761 reviews