Name: Wash Doctors
Address: Adlink House, Hawarden, Deeside, Cheshire East
Rating: 4.86

“In August 2025 I paid £600 for a premium mobile valet and machine polish on my BMW 840i. The machine polish was incomplete, the interior was streaked, and most significantly my perforated leather seat was damaged during the service. I pointed this out to the technician immediately before he left, and he denied it. When I complained to Wash Doctors, rather than taking responsibility they deflected blame onto the third party contractor they'd sent to do the work - essentially saying 'nothing to do with us.' This despite the fact that I'd booked and paid Wash Doctors directly. To their credit, they did send a second technician to rectify the substandard machine polish - which itself proves the original work was unacceptable. However, when it came to the seat damage they refused to accept responsibility, offering only £112.50 towards a £270 repair. Notably, their own second technician confirmed the seat damage existed but said it couldn't be restored to its original condition. I took this seriously enough to file a small claims court case, which was scheduled for a hearing. I ultimately withdrew when I realised it would come down to my word against theirs - I had no photos of the seats beforehand. Though I'd ask: who on earth takes photos of their car interior before a valet? The reason this review is so late is that I spent months going through that entire process - complaints, negotiations, mediation, and court - hoping for a fair resolution that never came. What makes this worse is that a professional valet I used subsequently examined the seats and identified that the damage was caused by steam cleaning at too high a temperature - essentially melting the leather. This is far more extensive damage than I originally realised. This is not a minor rip - it's thermal damage caused by negligent use of equipment. Nearly a year on, the damage is visible every single time I get in my car. An expensive lesson. Avoid if you value your vehicle. I felt people should realise that's what they're risking if they use this company.”

Helpful Report

Posted 1 month ago

“My experience was disappointing, I have tried to follow up directly but my messages are unanswered having been asked by wash doctor to follow up. So I felt it would be helpful to drop a review I was given a window of an hour, but this was delayed by 1/2 hr I had meetings booked. Without meeting Dom properly to show him the car, water and electric supply. What unfolded was my car needed more than a bronze clean at £60.00 ++which I had paid for, Dom said he made a video of my car which I asked he share with me which he didn’t. There was no before and after and to be honest I would do the same job myself, so expected something better from a professional wash-doctor. Sadly I was left waiting for a response to resolve the issues which never came. I would not recommend again. It gives no pleasure to write this.”

Helpful Report

Posted 3 months ago

We’re sorry to hear that the service didn’t quite meet your expectations Nicky. We’d love to know more about what could have been better. One of our team members will be in touch shortly to discuss this with you and see how we can improve your experience.

Posted 3 months ago

“Arrived late Roof still has green moss on it”

Helpful Report

(London) - Posted 3 months ago

We’re sorry to hear that the service didn’t quite meet your expectations Liz. We’d love to know more about what could have been better. One of our team members will be in touch shortly to discuss this with you and see how we can improve your experience.

Posted 3 months ago

“Expensive and the paint job is terrible! The panel was meant to have been blended in but wasn’t! Overspray was left on the car ! Don’t waste your money! The paintwork has already gone flat and it’s only been a month or so! Go to a proper paintshop ! Don’t waste your money on these frauds!”

Helpful Report

(London) - Posted 4 months ago

Sorry to hear this Graham—we take pride in our work, and it sounds like we didn’t meet our usual standards this time. A member of our team will be reaching out shortly to understand what went wrong and how we can make it right for you.

Posted 4 months ago

“Zero issues with the company/person assigned to wash our minibus, very good and professional. Unfortunately, we would not use wash doctors again - having booked an XL vehicle, the largest option possible and provided vehicle details (£82), we were charged an additional £88 on the day or washdoctors would not let the person assigned to wash continue. The booking process felt misleading and perhaps needs a review to stop this happening again.”

Helpful Report

(London) - Posted 10 months ago

Hi Katie, Thank you for your feedback and we are sorry to hear that you are disappointed with the service. We have tried to contact you to discuss this but have been unable to reach you. Unfortunately, the vehicle was booked in as a XL car which as stated on the website is for 4x4 or 7 seater. Upon arrival our technician informed us that your vehicle was an 18 seater long wheel base bus, which due to its size and condition takes considerably more time to valet. We did call you before beginning the valet and spoke to your colleague, to explain this and offer you the option of cancelling with a full refund, or the option to continue the valet with an additional cost to cover the level of service required, to which we were instructed to proceed with the valet. We do apologise if this was not made clear to you. Please feel free to respond to our emails or return our calls as we are eager to discuss this with you and come to a resolution.

Posted 10 months ago

“Appalling communication from wash doctors, I but the guy who dud the work was excellent”

Helpful Report

(London) - Posted 1 year ago

Hi John, We’re sorry to hear that the service didn’t meet your expectations. We’ve tried to contact you a couple of times to discuss your experience but have been unable to reach you. We’d really appreciate the opportunity to speak with you and see how we can make things right.

Posted 1 year ago

“- Improve punctuality and communication with customers. - Train staff to provide better attention to detail. - Review pricing and packages to ensure they offer value for money. *Will not be returning.*”

Helpful Report

(London) - Posted 1 year ago

Hi, We’re sorry to hear that the service didn’t quite meet your expectations. We’d love to know more about what could have been better. One of our team members will be in touch shortly to discuss this with you and see how we can improve your experience.

Posted 1 year ago

“They didn’t turn up on the original booking day which I was understanding about and they were able to rebook for the next day. However the guy who did my car somehow managed to corrode the pain from my door handle, didn’t mention it and then when I noticed and contacted for support they told me it was already chipped before he touched it which wasn’t true. I’ve been very patient in waiting two days for a response and their response has been terrible and essentially accusing me of lying when their person has damaged my car. Do not recommend. Stay far away.”

Helpful Report

(London) - Posted 1 year ago

Hi Lou, Thank you for taking the time to leave a review and share your experiences. My sincere apologies that you were disappointed with the level of service. Our Customer Care team will be in touch to look into this further and get this rectified as soon as possible! Many thanks, Wash Doctors.

Posted 1 year ago

“I went on the website to see what services were offered and decided on the SILVER wash. I went through the booking process, entering personal and car details. However, when I got to page 2 the lowest wash offered was the GOLD wash! Why can’t I book a silver wash? Is it because of my location? Not impressed!”

Helpful Report

Posted 1 year ago

Hi Adrian, Thank you for taking the time to leave a review and highlighting this to us. Unfortunately Wash Doctors currently does not operate all our services in all areas of the UK. As we are a fully mobile service, the valets available in your area are reflective of our service coverage at present. Once you enter your location, only services available in your area are advertised. Apologies for the disappointment here. One of our customer care team will be in touch with you to discuss this further and see if we can make an exception and get you booked in for a Silver Valet. Many thanks, Wash Doctors.

Posted 1 year ago

“Disappointing Experience – Far Below Expectations I was expecting a gleaming, spotless car after my service, but what I received was more in line with a basic car wash. In fact, I had to double-check whether the car had even been washed, as there were still visible stains and marks left on the vehicle. You'd expect a freshly cleaned car to come with that new car smell, but unfortunately, it didn't meet even the most basic expectations. Overall, the service fell far short of what I was hoping for.”

Helpful Report

Posted 1 year ago

Hi Suki, Thank you for taking the time to leave a review and highlight these issues with us. My sincere apologies this has been your experience, it certainly sounds like the service has fallen short of the quality we typically provide. One of our customer service team will be in touch with you shortly to rectify this. Many thanks, Wash Doctors.

Posted 1 year ago

“Will review after cleaning”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave a review. My apologies that this has been your experience, it certainly seems something is not right here. One of our customer service team will be in touch with you right away to investigate this further and get it resolved. Many thanks, Wash Doctors.

Posted 2 years ago

“No good at all.waste of money and charged extra”

Helpful Report

Posted 2 years ago

“Keep away guys. Well where to start!! Booked a gold valet and a soft top clean at a cost of 300.00. 2 guys came and started what I thought would be a great job as I was selling the car. 2 hours later we finished mate, so I went out side to check Well cigarettes still in ashtrays leather seats not done not even vacuumed still dirt in seams of seats. As for the outside car was not polished at all drip marks all over the car shuts not wiped boot Bonnet not wiped what a mess. And roof had no treatment done. And to top it all off the lovely man turn round to me when I complained your cars old mate !!!! So they sent another guy to redo work same thing they just don’t care about details and to top it all off softtop is now damaged AVOID bunch of cowboys”

Helpful Report

Posted 3 years ago

Hi Chris, We are sorry you still feel unhappy with the service you received, however, we did everything we possibly could to rectify any issues that were left after the initial service. Within 24 hours of the initial service, you had 2 different technicians to completely redo the service, and by the time they left, you were incredibly happy and gave them a significant tip. However, we didn't stop there. Both the first and second technicians noted that the age of the car meant that the reproofing solution we use (AUTOGLYM) would have no significant effect due to the overall wear and tear. Therefore after the service was completed and the reproofing solution was applied 2 times but with no significant impact, we decided that it would be fair to refund you for the entire soft top reproofing service. It is worth noting though, Wash Doctors will always endeavour to act politely and professionally to ensure we can rectify any issues that arise. However, both the technicians and the customer service team have reported the excessive verbal abuse they received while trying to resolve the issue. As a company, we absolutely do not accept this from our customers and have subsequently blocked your account from any further transactions. Regards, Wash Doctors

Posted 3 years ago

“Initially all looked good, with exception that I was notified, while shopping, that the car washer will arrive earlier and I questioned this way of changing MY TIME to suit the guy that gets paid for the job. Going forward... Frank arrived and connected the extension cable. At this stage I showed him an outdoor water faucet, but he said that he "HAS HIS OWN, SOFT WATER IN THE VAN, AS STANDARD TAP WATER IS NOT GOOD". When he finished, car looked shiny and I even offered the man fiver as a tip. After that I went back, shopping, as my original trip was cut short and noticed, under stron sunshine, that the car (black), was absolutely covered in streaks - did not look smooth and that's when I also remembered that there was absolutely no residue of water on my drive, which felt strange. While loading the shopping, I discovered that seals have not been cleaned and big bit of cobwebs was hanging of the back tail and the floor was not vacuumed properly. In conclusion, when I phoned Frank, he told me that he did NOT wash the car, but used some sort of silicone, I am just guessing here and, in fairness, did offer to come back and do something - don't remember what exactly. This cost £57.00 and keeping in mind that all local "hand wash" places offer inside and out cleaning for about £15.00-20.00, depending on the vehicle size, this was a redicules money "burning" exercise - NEVER AGAIN!!!”

Helpful Report

Posted 3 years ago

Hey Evi, Thank you for taking the time to share your feedback. We appreciate hearing from our customers, both positive and negative, as it allows us to continuously improve our services. We sincerely apologise for the experience you had with our company. Providing exceptional service is our top priority, and we deeply regret that we did not meet your expectations on this occasion. We understand your frustration and would like to assure you that we are taking your feedback seriously. We would appreciate the opportunity to discuss your concerns in more detail and find a resolution that leaves you satisfied. One of our team will be in touch shortly via email. Once again, we apologise for your recent experience, and we genuinely value your feedback. We hope to have the chance to make it right and regain your trust in our company.

Posted 3 years ago

“This company clearly does not understand what Showroom condition means. In the chat, I said I wanted my Lexus 450h bought back to Showroom condition. I was advised to purchase their most expensive package, which I did. The results, I'm not happy with at all. When I contacted the company to complain, I was told I should have purchased a custom package.......what do most normal people think of when the term Showroom condition is mentioned? Needless to say I will not use this company again. You have been warned.....”

Helpful Report

Posted 3 years ago

“I have unfortunately had recently suffered from a very poor experience with Wash Doctors. I booked a bronze valet for my Porsche Macan. I have used this company in the past and whilst we had an previous issue where some damage was done to my car with on a valet, they accepted responsibility after some back and forth email exchanges and paid towards the damage. I was therefore happy to try them again as the issue had been resolved and had used them over the past few months without issue. Whilst the last valet wash itself was of a good standard and the person who carried out the valet generally did a good job, they managed to jet-wash one of the metal badges on the side of the car off - which was a similar issue to the one that I experienced last time - surely some extra care should have been taken? Whilst I am not suggesting that this was done deliberately, the valet left the badge on the inside of the car and didn't mention to me that it had come off after he had finished with the car I did not initially notice that the badge had fallen off, I subsequently gave him a £5 tip after the first superficial inspection, at no point did he mention to me that the badge had come off and I was very disappointed that he let me give him a tip without disclosing this. What was even more disappointing was Wash Doctors response to the issue. When I contacted them to explain the situation, they completely 'washed' their hands of the problem, sent me their terms and conditions and tried to argue that the work was carried out via a third party and that they will take no responsibility for this persons actions. ***I would urge caution to anyone using this company as if there is any damage done to your car during a valet, Wash Doctors will try to absolve themselves from taking any responsibility. BEWARE!!!***”

Helpful Report

Posted 4 years ago

Good afternoon Nicholas, We are very disappointed to hear about your experience with Wash Doctors. We take pride on delivering high standard of services at customer convenience, and always try to work with customers to come to the best resolution regarding any issues. We had been liaising with you regarding this situation to come to a suitable resolution and were waiting to hear back from you following our last correspondence, however we have not yet received a reply. Our customer service team would be happy to continue to assist you on this matter further and arrange the most convenient way to fix the damage. Please contact us on info@washdoctors.co.uk to proceed.

Posted 4 years ago

“For what I paid (£175) the wash and clean wasn't any better than my local place where I pay £20. The area around the gearshift and dashboard was still grimy that I cleaned with a wet wipe. This isn't a bad review of the job itself, which was good, but the price I paid was extortionate. I wouldn't recommend wash doctors as the price you pay is so so much higher than your local car wash.”

Helpful Report

Posted 4 years ago

Good afternoon Ajay, thank you for making us aware of the poor standard of service received. We are naturally very disappointed to hear that was the case and will assist to rectify it as best we can. One of our team will be in touch to assist you with your complaint further.

Posted 4 years ago

“The car washers stayed 25min instead of the advertised 70-90min. The clean was very basic with many little spots missed. The rims have not been cleaned at all. Would not recommend under any circumstances. I paid £47 to get the car cleaned to the same standard for which I usually paid £9 at the local car cleaner”

Helpful Report

Posted 4 years ago

Good afternoon Tobias! Thank you for reaching out and letting us know of the poor standard of service provided! One of our CS team will be in touch as soon as possible to resolve this issue

Posted 4 years ago

“Alloy wheels sanded down and re painted. Four days later paint coming off. Told customs services, tech called and his attitude was aggressive when challenged. He kept saying I said they needed dipping and done correctly. Why do the job and a bad one at that when he knew it would be bad. Your website states, have your alloys looking like new. It was only kerb damage. Red brake callipers also have paint all over them. Don’t want that tech near my house again or to even call me. Want a refund for a really rubbish job performed.”

Helpful Report

Posted 4 years ago

Good afternoon Alex, thank you for your honest feedback. One of our team will be in touch ASAP to resolve this issue, our apologies for such a poor standard of service experienced.

Posted 4 years ago

“I bought a car online which came to me in a disgusting state. The retailers told me to get a full valet from Wash Doctors and I would be recompensed. I paid £150 for a "Deep Clean" and ended up with a car covered in "Soul Glo". Vomit residue remains and the pieces of rice that were pointed out to the cleaner, are still there. A few days on, the interior doors are still dripping in polish.”

Helpful Report

Posted 4 years ago

Good morning Aaron, Thank you for bringing this poor standard of service to our attention. One of our team will be in touch asap to resolve

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Wash Doctors Reviews