Wash Doctors Reviews

Name: Wash Doctors
Address: Adlink House, Hawarden, Deeside, Cheshire East
Rating: 4.85

4.9 Rating 2,270 Reviews

96 %

of reviewers recommend Wash Doctors

Company Reviews

Metrics

Info

4.9

Based on 2,270 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Wash Doctors 5 star review on 30th December 2025

Helen Price

Wash Doctors 5 star review on 8th October 2025

Adrian Baggott

Wash Doctors 5 star review on 5th September 2025

Gillian Smith

Wash Doctors 5 star review on 28th August 2025

Sam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a winter valet to have a clean car for a drive to Germany for Christmas. Tech comes out, declared the car too dirty for the valet I'd ordered so upsold to a gold valet, plus additional £25 charge for minimal dog hair in the boot area. Then he said he didn't have time to complete it so I had to rearrange a few weeks later. Morning of valet day, get a text to say it was too cold for the chemicals and had to rearrange again for following week. Morning of valet day and I text to confirm, no reply. Later I get a call from HQ, tech has a puncture and can't get here. Suggests a different tech attends rather than rearrange for a third time. I agree. £20 credit given for inconvenience. Tech #2 arrived on time, nice guy, polite and does a good job inside and out, no complaints there. Will I book again, unlikely. I don't feel it represents any sort of value for money despite the convenience of them coming to you. Hand carwash at Sainsbury's is 1/5 the price, but this service was not 5x better. Would I recommend, unlikely. They refused to carry out the original ordered service on the day, but only offered an upgrade at additional cost, or me to forfeit payment due to their cancellation policy.”

Helpful Report

(London) - Posted 1 month ago

We’re sorry to hear the service didn’t fully meet your expectations, Farrel, and thank you for discussing this with us. The valet was rescheduled to ensure the technician had sufficient time to deliver the service to the high standard we aim for.

Posted 1 month ago

“Polite and arrived in good time. Car was not dirty - just superficial mud, which was cleaned off. But the interior work, again not dirty apart from the floor mats (which were cleaned) was definitely not up to my standard when I used to do it. It would appear that just a light flicking of a small soft brush was used, after which I went around using my tried and tested multi-surface polishing spray and a cloth duster to get into all the corners and sewn creases in the leather seats.”

Helpful Report

(London) - Posted 3 months ago

We’re sorry to hear that the service didn’t quite meet your expectations Delphine. We’d love to know more about what could have been better. One of our team members will be in touch shortly to discuss this with you and see how we can improve your experience.

Posted 3 months ago

“The service was ok I wasn't impress with the inside back seat of the car I was expencting a better cleianing”

Helpful Report

(London) - Posted 9 months ago

Sorry to hear this, Domenico! —we take pride in our work, and it sounds like we didn’t meet our usual standards this time. A member of our team will be reaching out shortly to understand what went wrong and how we can make it right for you.

Posted 9 months ago

“Done in less then 2 hours but the boot could be cleaner - more hoovering”

Helpful Report

(London) - Posted 9 months ago

Hi Helena, I apologise that you feel the service did not meet your expectations. A member of our team will be reaching out shortly to understand what went wrong and how we can make it right for you.

Posted 9 months ago

“Having paid for the top package, on inspection I am a little diasapointed with the result. Some nooks and crannies still dirty, and I was expecting a treatment on the black plastic exterior trim. Interior nice and clean, bodywork and glass clean. Tyres and wheels good. Shame.”

Helpful Report

(London) - Posted 11 months ago

Sorry to hear this, we take pride in our work, and it sounds like we didn’t meet our usual standards this time. Please share your details and a member of our team will be reaching out to understand what went wrong and how we can make it right for you.

Posted 11 months ago

“***UPDATE*** Superb after wash service. Got a call within 24 hours of writing the below and took time to understand the issue and improve moving forward*** ***Original Review*** 3 stars as they were late by 40 minutes and didn’t remove the car seat bases when cleaning. As such the bases are still dirty as is the area behind and under them. Annoying as I paid extra for that service specifically. Also would question whether or not I got a silver valet as the chap thought I had ordered a bronze. Other than that can’t complain with the rest of the job, exterior looks great and rest of interior clean.”

Helpful Report

(London) - Posted 1 year ago

We’re sorry to hear that the service didn’t quite meet your expectations, James! We’d love to know more about what could have been better. One of our team members will be in touch shortly to discuss this with you and see how we can improve your experience. Many thanks, Wash Doctors.

Posted 1 year ago

“Decent job, missed a few spots and seats were still dirty underneath. Would not recommend for the price. Not worth 115 for gold package”

Helpful Report

(London) - Posted 1 year ago

Hi Mihai, Thank you for taking the time to share your experience with us, we are sorry to hear that it fell short of your expectations! A member of our Customer Care team will be in touch with you as soon as possible to investigate this further and get this rectified. Many thanks, Wash Doctors.

Posted 1 year ago

“The last one was a disaster experience. Their technician did not come and they did not solve the problem. I had a good experience on the first time”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave a review and share your experience with us. It certainly sounds as if something has gone wrong here as this is not the level of service we provide. One of our customer care team will be in touch with you to rectify this as soon as possible, Many thanks, Wash Doctors.

Posted 1 year ago

“Didn't remove the bird poo stains completely, only with the car for 50 mins”

Helpful Report

(London) - Posted 1 year ago

Hi Alex, Thank you for taking the time to leave a review and share your feedback. My sincere apologies that you are disappointed with the service. One of our customer care team will be in touch with you shortly to address this and get it rectified. Many thanks, Wash Doctors.

Posted 1 year ago

“Expensive vs results, steam clean not included in sanitisation package. My mistake. I had to clean seatbelt buckles afterwards.”

Helpful Report

Posted 1 year ago

“Sadly, I was disappointed with the valet. Although the technician took over an hour and he seemed to be working hard, (and I tipped him for his services), when I looked at the car in detail after the valet, he had missed a number of areas inside and out. I did point out a couple of details I wanted him to pay attention to before he started; cleaning the roof near and along the roof bars where dirt had accumulated, and some light marks on the carpet in the boot. Neither of these areas were cleaned and the dirt was still there afterwards. Surely the approach should be a positive 'can do' attitude, but this was not the case. The leather seats looked dirtier than before, as if they had been wiped with a dirty cloth and still had dirt on them, under the boot compartment where there is a tray was not cleaned or vaccumed at all. The steeting wheel shaft had not been wiped, the trays in between the drivers seat and passenger seat had not been cleaned, the interior door panels were dirty, the drivers side door frame was dirty, the number plate surround was unwashed and dirty. The bodywork still had spots of dirt. The chrome work was still dirty. It all looked superficially clean, but that is not what I was paying for or expected with a silver valet. I can get the same level of cleaning from a car wash for less than a third of the price of this valet. After the valet, I had to go over these areas myself to make it presentable for sale. In short the technician had missed basic details, and I could have done a much better job myself. All in all an unsatisfactory service.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave a review and share your experience with us. I am really sorry to hear about this. This certainly sounds not up to the standard we expect from, and are used to our valeters providing. Our customer care team will be in touch with you to investigate this further and rectify the situation. Many thanks, Wash Doctors.

Posted 1 year ago

“Car was valeted well. However I waited 1.5 hours for the cleaner to arrive and had to chase to find out when he was coming. You should clarify when you say 4-5pm that it’s the arrival time and not the cleaning time. No phone number to call either which I hate”

Helpful Report

Posted 1 year ago

“He left bits off, like a small area around my side mirror. Small part of the bumper. Inside the boot at the top. He adjusted my side mirrors. And when I came out and he'd finished I found him taking pictures of my car and he hadn't asked for my permission.”

Helpful Report

Posted 1 year ago

Hey Maria, Evan here from Wash Doctors. Firstly, I would like to thank you for your review, we appreciate any and all reviews, good or bad, they help us to provide the best possible service for our customers! I am so sorry to hear about your recent experience, this is not the standard that we endeavour to deliver to our customers. For me to further look into this if you could email me some images of the areas you have mentioned above to my email - evan@washdoctors.co.uk that would be fantastic. Once again our sincere apologies for your recent experience, we look forward to hearing from you soon!

Posted 1 year ago

“I couldn't make the booking through the App but managed to make it online instead. Good amount of flexibility on days and times available. Very nice & polite gentleman who came to wash my car. I took the bronze package for my Land Rover Defender 90 and the time spent on that package says 45-75 minutes but I was called to come down around 35 minutes after he started washing it! The whole car was not thoroughly dried and due to the car being so high, the middle section and also the roof of the car were out of reach for him so it was left undone..... having a step would have come in useful here on a tall car like this! For the money, I would have liked to see a better all-around finish.”

Helpful Report

Posted 2 years ago

“Was very disappointed they were hour late”

Helpful Report

Posted 2 years ago

Hey there, Thank you so much for leaving your review, we truly appreciate any and all feedback! We are terribly sorry to hear about your recent experience with us. Would you be able to reach out to evan@washdoctors.co.uk and we can further look into this for you. We strive to bring the best experience to every and all of our customers so truly value your feedback. We look forward to hearing back from you soon!

Posted 2 years ago

“Car had been sprayed and generally cleaned, although the wheels were still dirty and there were soap suds still on the brakes and other body parts. The front of the car also still had grime on and needed additional work to clean.”

Helpful Report

Posted 2 years ago

“I expected more for the price, paid for a premium interior valet at £95. There was still dust in the vents, crumbs left around the gearstick etc. Was booked between 10-1 and turned up at 2:30 so I think it was rushed.”

Helpful Report

Posted 2 years ago

“Arrived within time slot - good. Cleaning quality was not great. Vacuuming was not very thorough. Boot seemed not to have been vacuumed. Some seats had been moved forwards/backwards for vacuuming but not all. Dashboard had been wiped over but not plastic on the inside of doors. Advertised time slot is 60-90 mins - the job was finished in just under an hour so I would have preferred him to spend a bit longer and have the job done a bit more thoroughly. The company contacted me afterwards and offered me a partial refund or for someone to improve the job.”

Helpful Report

Posted 3 years ago

Good evening! Thank you for your feedback. We are very sorry the standard of the service has been so disappointing, one of our team will reach out to you immediately to resolve!

Posted 3 years ago

“Not very impressed at all. A lot of dirt left at the bottom of the car and just didn’t seem to take much care. Not good value.”

Helpful Report

Posted 3 years ago

Afternoon, Thank you for your feedback! We are sorry to hear you are disappointed with the level of service you received. We have brought the standard of the valet up with your technician and shared your photos with them to gather their response. Having reviewed your photos, along side those taken before and after the service by the technician there appears to be a level of discrepancy between the two. In the 'after' photos, we have received from the technician, the dirt on the lower panels highlighted in your photos, is not present in the photos taken directly after the wash. As the dirt shown in your photo looks quite fresh, I was wondering if there was a chance your car may have been used in between the completion of the valet, and your further inspection? Similarly with the interior of the vehicle, the package which you purchased was not reflective of the level of service required to bring your car back up to the standard hoped for. It was for this reason that the technician agreed to perform extra time and work on the interior to accommodate the excess of interior dirt. If the finished standard of the interior was not up to your expectation then I do sincerely apologise for this disappointment! Moving forward, when you next choose to get a valet on your vehicle then I would advise purchasing a package more reflective of the current condition of your vehicle to avoid further disappointment..

Posted 3 years ago

“Wasn't impressed with the interior, especially the dashboard. Booked the silver service, but it seemed very basic”

Helpful Report

Posted 3 years ago

Wash Doctors is rated 4.9 based on 2,270 reviews