Wash Doctors Reviews

Name: Wash Doctors
Address: Adlink House, Hawarden, Deeside, Cheshire East
Rating: 4.86

4.9 Rating 2,613 Reviews

96 %

of reviewers recommend Wash Doctors

Company Reviews

Metrics

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4.9

Based on 2,613 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Wash Doctors 5 star review on 31st July 2026

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was great except that the cleaner scratched my infotainment display but didn’t let me know. Only discovered it after he’d left.”

Helpful Report

(London) - Posted 6 days ago

“Not good - at all. Booked Washdoctors having read reviews etc to get a kerbed allow wheel repaired. Communications to start with were very good although the payment upfront aspect is a bit cheeky really, especially if the work isn't good. Having booked valuable time out of the office for the appointment I was told shortly before the appointment that the technician's van had broken down (ok faor enough) and could we reschedule for 2 days time, which I agreed to. On the morning of the rescheduled appointment I received another message to say that the technician would need to reschedule again from 11am to 2pm in order to complete his previous job and get to my appointment in time. I had no choice but to agree since I'd paid for the work but it was irritating. Anyway, I then get a contradfdictory message to say the tehcnician was on his way and would be with me between 11.00-12.00. No sign of him at 12.15 and when I asked Washdoctors to call me they essentially ignored my request and said at 11.45 the technician was 44 minutes away. When he eventually turned up he was polite and friendly and when I asked why he had to move the appointment he said he didn't know anything about it (so Washdoctors had essentially lied to me). He completed the work and I pointed out to him there were flat areas in the finish he said they could be polished out but not there and then as it would mess everything up. He said he could come back and do it since it was a 5 min job. After he left I noticed the surface of the wheel was slightly rough and the paintjob slightly patchy overall. I had naively expected a smooth lacquered finish but it was a long way from that. That cost me £135. I have now taken the car to get the alloy sorted properly at an alloy wheel specialist. That is £90. Although they'll need the car for 3 days (some cars they can swap your alloy wheel and you just come back after the job is done and swap your borrowed one for your refurbed one) at least it will be done properly this time and over 30% cheaper. If you are simply tidying a car up for sale then I can understand why you'd go down the ' at home' service but if you want it done properly then seek out an alloy wheel refurb specialist for the work, especially if you are keeping the car. I won't use them again.”

Helpful Report

(London) - Posted 2 weeks ago

“Booked for an interior deep clean for a car I had received in a grubby condition. I was asked if their were any areas to focus on and pointed out the seats and down the sides of the seats. When I have looked around the car there are still lots of untouched areas in the car, including marks on the leather, mud on the glove box, cobwebs, litter and dirt down the sides of the seats and in doors pockets/cupholders. Some areas haven't been touched at all. For an interior 'deep' clean this is terrible. This service took 1.5 hours and was booked for 2 so time was not an issue.”

Helpful Report

(London) - Posted 3 months ago

Sorry to hear this Hannah—we take pride in our work, and it sounds like we didn’t meet our usual standards this time. A member of our team will be reaching out shortly to understand what went wrong and how we can make it right for you.

Posted 3 months ago

“Really disappointed. The man was professional and very kind but I paid extra for a exterior clean £88 in total and had mud marks around my car. I emailed but got ignored.”

Helpful Report

(London) - Posted 4 months ago

Sorry to hear this Scarlet—we take pride in our work, and it sounds like we didn’t meet our usual standards this time. A member of our team will be reaching out shortly to understand what went wrong and how we can make it right for you.

Posted 4 months ago

“Overly priced @ £150 for a 2hour wash, half the work was done I had to go to the local car wash who charged my £30 for an hour and they done a cleaner more presentable job.”

Helpful Report

(London) - Posted 8 months ago

Sorry to hear this Mirko—we take pride in our work, and it sounds like we didn’t meet our usual standards this time. A member of our team will be reaching out shortly to understand what went wrong and how we can make it right for you.

Posted 8 months ago

“Very disappointed, inside door jams not touched . I get better value at my local car wash for £ 15-00 . Poor show ! The annoying thing is I had said to several colleagues about your service and now having seen my car they will not bother having their car cleaned by your company.”

Helpful Report

(London) - Posted 1 year ago

Sorry to hear this Stew—we take pride in our work, and it sounds like we didn’t meet our usual standards this time. A member of our team will be reaching out shortly to understand what went wrong and how we can make it right for you.

Posted 1 year ago

“I really wanted to leave a glowing review as the website and booking process was slick and I hoped the whole process would be. Well, no. I booked it for 2pm, he called 30 mins away and showed up early. I guess I could have said no but I’d rather these things are done sooner than later so it was fine. Secondly, I said I had no electricity when I booked, he said he didn’t have a generator so I had to park in my neighbours spot so he was close to the communication power in the flat. The neighbours came back and were annoyed I took their space. I still don’t know if I’ll get in trouble for the use of power from the managing agents yet. The neighbours - I can live with but I did just move in so it’s not a good start for me on building relationships. Anyway - I booked it for 2 so I could clear any possessions in my lunch hour but he rushed me, throwing my things on the seat to take out. When I said ‘look give me a chance, you have turned up early’, he wasnt aggressive or anything but it was an unnecessary pressure to speed up so he could start. He then complained the soft roof needs a special clean (it just has light moss that a scrub would remove but fine). I noticed the window in the soft top was dirty when he said he was finished, he said it was condensation but I ran my finger over it and it was black so he just wiped it. Not great. I hoped the car would smell nice and fresh but it’s no better or cleaner than a quick tenner jobbie with a local car wash. (I paid £50) Anyway, he’s pi*sed off my neighbours, may have gotten me in trouble with my managing agent and left me with a mediocre outcome. I won’t use them again or recommend them to my partner who was also interested. Shame. Update: Wash Doctors offered to remediate the small sections not cleaned but by the time this happened, the car was already dirty due to the grit on the roads so I turned it down. They didn’t offer to clean it entirely but just touch up the parts not clean. I won’t be using them again”

Helpful Report

(London) - Posted 1 year ago

Hi Hannah, Thank you for your review and sharing your experience with us. My sincere apologies for the onconveniences you have experienced here! Your experience with us a long way from the level of service we are provide! Our Customer Care Team will be in touch with you to rectify this right away. Many thanks, Wash Doctos.

Posted 1 year ago

“I don’t believe he did a thorough job..i had to go round the car to redo certain parts. He had noticed a mark on the passenger seat and said i’l only charge you £10 extra to clean that mark off. However the dirt is still on the seat. I believe i could have gone to a local car wash and had the result at half the price!!!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving a review and highlighting your concerns here. It certainly sounds like the service has fallen short of the quality we provide. One of our customer service team will be in touch with you shortly to rectify this. Many thanks, Wash Doctors.

Posted 2 years ago

“Marks from vinyl that hasn't been cleaned off that we've managed to get off at home with a quick rub.Interior was cleaned well but outside of the car was clearly just washed with a hose no effort actually put into cleaning it.”

Helpful Report

Posted 3 years ago

“Was 2hrs late I booked a 7am-8am appointment so was up from 6.30am ready for them to turn up and the reason for bing late was because he was waiting for his equipment to come but excepted the job at 11.22am the day before. Then was not satisfied how my car looked after not denying my car was clean but still had marks inside and out that could easily be removed but wiping them. For how much I paid I was expecting them extra finishing touches but to me was bog standard.”

Helpful Report

Posted 4 years ago

“The guy was late and did not do a good job at all. We had to go and wipe down all the interior again and the cloth came out black. We were not impressed and could of done a better job ourselves and saved £45!”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for reaching out about your recent service with Wash Doctors. We are sorry to hear the standard of the service was compromised! One of our team will be in touch to rectify the issue.

Posted 4 years ago

“The rep from Splash N Drip was a lovely chap and worked very hard however the results were not up to expectations for a £50 valet. I attribute most of this to having to work in the dark as my appointment got moved from 2pm to 4pm by which time it was dark outside and the car was cleaned by the torch of an iPhone. Issues were dirt/crumbs still in cracks of seats, dried milk splashes from kids still in cup holders in the back etc. Would use again but not for Silver Valet and not in the dark.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for bringing this to our attention! We are very sorry to hear your service was of poor standard. We would like to rectify this and bring our sincere apologies. One of our customer service team will be in touch with you to resolve the issue asap.

Posted 4 years ago

“Outside clean but lots of remaining watermarks. Inside is ok and the carpets nicely vacuumed, but many places missed. Boot was never cleaned at all.”

Helpful Report

Posted 4 years ago

Good afternoon Harvey, Thank you for your feedback. We highly value our customers and would like to make sure we continuously provide a very high standard of service. One of our team will be in touch shortly to try and resolve the issue!

Posted 4 years ago

“Easy booking and very polite staff. For £110, I didn’t expect to find sand and food debris on and around the seat runners, some sand in the boot carpet, and litter under the front passenger seat. Will use another company next time.”

Helpful Report

Posted 4 years ago

“Unfortunately the person I'd booked based on glowing reviews could not make it and someone else was sent. They did a very average job. Definitely not worth the money.”

Helpful Report

Posted 5 years ago

“Booking was easy and the chap was able to come 3 hours earlier than I booked for. However, the cleaning was quite superficial, a spray and wipe over, corners/edges missed (ie on dashboard and door pockets etc), windows cleaned closed, not wound down to do the top bit etc. Only polished/wiped areas, anything that needed a scrape with a thumbnail, even on the windscreen, wasn't cleaned - I ended up doing myself. The car seats/interior are fabric so no leather polishing which was included but not needed. Used an extension lead to my kitchen socket as chap said the generator was too noisy? For the hoover?? Not really good value and probably better to use a local shop. Disappointed and won't use again.”

Helpful Report

Posted 5 years ago

“Very disappointing. Rushed and when pointed out all the areas that were not clean, was told areas only get wiped over, not cleaned on a silver valet. Got better valet in Kingston car park for half the cost!”

Helpful Report

Posted 5 years ago

“I booked Exterior Plus wash which clearly states hand wax, to be told this is not part of this package? Extremely disappointed that we are misled by this. Surely if it states Hand wax, you would think the car will be waxed and polished by hand? Extremely unhappy...but Dan was a good guy”

Helpful Report

Posted 5 years ago

“Quite disappointing bearing in mind the cost! Firstly he was Late and wasn't the person named as expected. No attention to detail however he was happy to tell me that I'd booked he wrong level of clean and I had to point out the issues which I was unhappy and then he tried to rectify afterwards, he had told me that the a small scuff could not be removed but with a bit of elbow grease it was indeed removed. I would have expected more than an Hour for the Price paid. Shame as I was looking for a new contractor for the office cars. Wouldn't use again.”

Helpful Report

Posted 5 years ago

“Didn't get all the elements completed that paid for. Not worth the money”

Helpful Report

Posted 6 years ago

Wash Doctors is rated 4.9 based on 2,613 reviews