Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.81

4.8 Rating 2,890 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,890 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Thanks Mohammed! :)”

Helpful Report

(Support) - Posted 1 year ago

“Stephen helped us get the solution for our query.”

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(Support) - Posted 1 year ago

“Rob Gray has been brilliant for me and the team whenever we need him. Hands on and helpfull for everyone at ACS”

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(New Customer) - Posted 1 year ago

“The licenses are visible now - thanks Mohammed! :)”

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(Support) - Posted 1 year ago

“Great service again. Required a quick response to a question so that I could order a SKU for a customer and as usual Rob Gray got back to me within minutes with the info I needed, resulting in a great service for our customer.”

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(New Customer) - Posted 1 year ago

“Stephen was great at confirming my query! This helped me to relay the information to our customer.”

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(Support) - Posted 1 year ago

“Thanks, that did help, but a URL/link would have helped better, as following your instructions put me here: https://partner.microsoft.com/en-GB/ which has no 'Customer' option. I needed to be here https://partner.microsoft.com/dashboard/v2/home it seems. Sorted now :)”

Helpful Report

(Support) - Posted 1 year ago

“I can see the 5x additional licenses, thanks Artur! :)”

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(Support) - Posted 1 year ago

“Prompt response, which has helped confirm our understanding was correct on a particular MS matter. Thanks.”

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(Support) - Posted 1 year ago

“Fantastic, thank you Mohammed! :)”

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(Support) - Posted 1 year ago

“A very friendly introduction to Valerie as our new account manager. Asked what we do and then gave me an overview of services and how they might benefit our business.”

Helpful Report

(New Customer) - Posted 1 year ago

“Stephen was very helpful in dealing with my support request. He even followed up later on which I wasn't expecting that he'd been keeping an eye on the subscription purchase and helped it process successfully.”

Helpful Report

(Support) - Posted 1 year ago

“I'd like to commend the extraordinary efforts of Rob Gray our account manager at Infinigate Cloud. He is a true extension to our team, bringing interesting insights, partner relationships and invaluable help to our business. The relationship between Selected Cyber and Infinigate Cloud is quickly growing into a key relationship within our business.”

Helpful Report

(New Customer) - Posted 1 year ago

“Thanks for confirming Mohammed! :)”

Helpful Report

(Support) - Posted 1 year ago

“Rob Gray has been a great account manager, always there to help when needed!”

Helpful Report

(New Customer) - Posted 1 year ago

“resolved quickly”

Helpful Report

(Support) - Posted 1 year ago

“Very quick response - thank you!”

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(Support) - Posted 2 years ago

“Timely, detailed and efficient response, giving me the exact information that I was needing, helping me to understand a topic I previously was unsure on. Thanks!”

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(Support) - Posted 2 years ago

“Always a pleasure to speak with Valerie Wilson.”

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(New Customer) - Posted 2 years ago

“From start to finish, the support provided on this ticket, and the urgency for a serious issue was appalling. I know the ticket gets handed off to "Microsoft" support so this is more so feedback to the support that was provided by Convergence or whomever else was involved. It is not the first time a serious problem impacting on critical production has taken weeks to resolve and severely hamper the customers day to day activities. Payroll files were involved this time, and despite our request for urgency it took 2 weeks to resolve the problem which is unacceptable. I told support from my first email what the problem was and it took them this amount of time to discover this themselves and then whitelist the URL's (which I asked for from my very first email). So, quite a disaster to be honest and I will be looking elsewhere for support on any issues as best I can, this will be a very last resort to ask this support team for assistance.”

Helpful Report

(Support) - Posted 2 years ago

Infinigate Cloud is rated 4.8 based on 2,890 reviews