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Infinigate Cloud Reviews

4.8 Rating 2,178 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

4.8

Based on 2,178 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stephen/ Ollie, always very helpful. Wanted to update on ticket today, called in spoke to Andreas. I think might be new, he did try to assist, however the background noise was interfering with my comprehension (perhaps look at getting better headsets?) and he doesn't come across with confidence. However, he was very pleasant & polite. :)”

(Support) - Posted 7 months ago

“Thought the engineer showed a poor understanding of the issue, even when presented with screenshots of the error and explained on the call.”

(Support) - Posted 1 year ago

“I felt that this case could have been avoided if MS communicated clearer”

(Support) - Posted 1 year ago

“Our BDM, Cameron is good but service/support is below par and often frustrating as we often feel we know more than they do (not always) when you are supposed to be the next level.”

(New Customer) - Posted 1 year ago

“Response could of been quicker”

(Support) - Posted 2 years ago

Thank you for leaving a review, we will take the feedback on board.

Posted 2 years ago

“Slow response”

(Support) - Posted 4 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 4 years ago

“Slow response”

(Support) - Posted 4 years ago

Hi Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 4 years ago

“Adequate response. Error should not have happened in the first instance.”

(Support) - Posted 4 years ago

Hi Thank you for taking the time to write a review. We are very sorry to hear your experiences didn’t meet your expectation on this occasion. If you would like us to investigate then please contact our customer relations team on 0345 223 9000 or via email at customerrelations@cobweb.com. Kind regards Vuzion

Posted 4 years ago

“I realised this case was an issue with Symantec, but the Service Status page, was still showing "Update in hour", from yesterday, first thing this morning. All working fine now.”

(Support) - Posted 4 years ago

Hi Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 option 5 or email customerrelations@cobweb.com Kind regards Vuzion

Posted 4 years ago

“Its just a time thing. Disabling accounts is obviously important and once requested this too a number of days to be actioned.”

(Support) - Posted 4 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Regards, Vuzion

Posted 4 years ago

“The initial response to my query took too long but when Alex Hazeldine got involved he helped to speed things along very quickly and Brandon Ridgwell was very efficient too. But I can't rate the initial response as good because no one got back to me, I had to chase after a week. Once it got started, the response time was great. thank you.”

(Support) - Posted 5 years ago

Hi Joanne We are sorry we have not provided our best service on this occasion. Please be assured we do our best to constantly improve our customer service and offer the best support. We appreciate your honest feedback. Regards, Vuzion

Posted 5 years ago

“The migration process took a long time and i had to carryout a lot of work myself to fix a mailbox alias issue”

(Support) - Posted 5 years ago

Hi Thank you so much for taking the time to write a review. We are very sorry to hear that your experience didn’t meet your expectation on this occasion. If you would like us to investigate further then please contact our Customer Relations team on 0345 223 9000 option 5 or email customerrelations@cobweb.com Kind Regards Vuzion

Posted 5 years ago

“didn't work first or second time. neede some prompted intervention to complete.”

(New Partner) - Posted 5 years ago

Hi Mark Thank you for your feedback - we will ask a member of our team to call you and assist with your query. Regards Vuzion

Posted 5 years ago

“Need to be quicker than 6 days for a service request.”

(Support) - Posted 5 years ago

Hi We are sorry to hear our service did not meet your expectations on this occasion. If you would like to discuss this or provide further feedback please do contact our Customer Relations team on 0345 223 9000 option 5 or at customerrelationsteam@cobweb.com. Kind Regards Vuzion

Posted 5 years ago

“We raised a request on the support website form in the morning, chased at lunchtime and wasn't until (after I emailed our Vuzion account manager at) 5pm did a Vuzion support engineer contacted us. We where told to wait up to 48hours for a "long running" job to finished. We then contact support again the next day and was told they knew there was a problem. It might have been good if the 1st support tech believed there might be an issue and escalate to be investigated rather then being what felt like "fobbed off".”

(Support) - Posted 5 years ago

Hi Lee We are very sorry to hear your experience didn’t meet expectation on this occasion; and thank you for providing your feedback to our Customer Relations team. Regards, Vuzion

Posted 5 years ago

“Vuzion did not made you happy.”

(Support) - Posted 5 years ago

Hi Ajith We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards, Vuzion

Posted 5 years ago

“You didn't. I had to go direct to Symantec to get my fault resolved.”

(Support) - Posted 6 years ago

Hi Lindsey, Thank you for your review - we really appreciate your feedback.  We have informed our Customer Relations team and they will contact you shortly. If there is anything else we can help you with, then please do let us know.

Posted 6 years ago

“Once I chased, a resolution was quickly forthcoming”

(Support) - Posted 6 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 6 years ago

“After initial issues with the Cobweb support desk, this request has now been dealt with to my satisfaction and I am modifying this review to reflect that. I should also point out that we have a very good relationship with Vuzion and I would normally review these guys 5/5, but on this occasion there has been a bit of a blip from a normally great company. I hope this will encourage the service desk to maintain their usual high standards and anyone considering doing business with Vuzion shouldn't give it a second thought, as they are professional and on the ball.”

Posted 6 years ago

Hi Ian We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our team will be in touch to gather your feedback. Regards, Vuzion

Posted 6 years ago

“I just gave an 'average' rating. "Tell us how Vuzion made you happy." doesn't seem like the right question.”

(Support) - Posted 6 years ago

Hi Mark Thank you for your feedback. Regards, Vuzion

Posted 6 years ago

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Infinigate Cloud is rated 4.8 based on 2,178 reviews