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Infinigate Cloud Reviews

4.8 Rating 2,178 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

4.8

Based on 2,178 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Colleague Dan robinson has been corresponding on this ticket but I was chased multiple times for a response. The communication from what seems to be between Microsoft and Vuzion must've been missed somewhere along the line”

(Support) - Posted 9 months ago

“Whilst the Vuzion team are very polite and understanding, the processes are poor. My ticket referred to an enquiry about a license. I was told that support wouldn't know what license I need, and that I need to speak to my account manager. After several days of going back and forward between our account manager and support (being told one moment that the license is wrong and then when I get the right license that the license also required a base license) I was finally told that we could in fact actually acquire the license ourselves without delegation. We just needed to get the base license first! We should have been told this in the first place, rather than being sent on a wild goose chase to find the right information.”

(Support) - Posted 10 months ago

“Engineer lacked knowledge on subject matter. Call was arranged specifically to talk to someone knowledgeable on subject matter.”

(Support) - Posted 1 year ago

“No response in several days from Support - Matt Latham sorted it in the end”

(Support) - Posted 2 years ago

Thank you for the honest feedback Simon, we will endeavor to improve the response times.

Posted 2 years ago

“Everytime we have gone to purchase the Windows 10 Home to Pro sku we have had issues. This time it has taken 3 days to get resolved. Upon calling the support desk, I was advised there was nothing they could do to put pressure on getting a resolution as they only had an email address for their Microsoft Representitive which we had already emailed.”

(New Customer) - Posted 2 years ago

Hi Benn, We will be in contact to discuss this case, sorry for any inconvenience caused.

Posted 2 years ago

“Wrong information was given.”

(Support) - Posted 2 years ago

Hello, We will be in contact to discuss this support case and gather an understanding of what happened.

Posted 2 years ago

“A couple of weeks ago the person who dealt with a similar issue resolved it without involving the end client.”

(Support) - Posted 3 years ago

Hi Jonathan, Thank you for your honest feedback, you will be contacted about this.

Posted 2 years ago

“Good support from Vuzion. Poor support from MS.”

(Support) - Posted 3 years ago

Hello Ashoka, Thank you for your review, we'll be in contact to discuss this review.

Posted 3 years ago

“Very slow in responding this time .. usually support is very good”

(Support) - Posted 3 years ago

Hi Carl, You will be contacted to discuss this feedback.

Posted 3 years ago

“This took almost a day and a half to get an answer back from Microsoft as to how to resolve this. This was an issue with a main number for a customer so they were without this for that long. I wouldn't have expected it to take that long.”

(Support) - Posted 3 years ago

Hi Stuart, Thank you for your feedback, our head of support has reached out directly to discuss this review.

Posted 3 years ago

“Stephen was not able to help me with the problem and sent me to speak with Microsoft when the problem was in his platform.”

Posted 3 years ago

Hello, This will be reviewed internally.

Posted 3 years ago

“Your invoices are probably the worst I have to work with, lines for customers are not grouped together so it makes it very difficult to work out what is being charged for; and your refund lines are awful - the value of the refund was added to the invoice and then subtracted so the overall effect was that the refund was not applied. When you finally sent a Credit Note for the refunds there was no customer reference on the credit note. Please look at your invoicing and see how it can be improved to simplify how it is presented”

(Support) - Posted 3 years ago

Hello Liz, Thank you for your honest feedback here, we are going to address this internally and reach out to yourself.

Posted 3 years ago

“Provided info over the phone, no response”

(Support) - Posted 4 years ago

Hi Thank you for taking the time to leave a review. We are sorry to hear your experience did not meet expectation on this occasion. If you would like us to investigate this further please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Vuzion

Posted 4 years ago

“Took way to long, I wasn't informed that this was being chased to the vendor.”

(Support) - Posted 4 years ago

Hi Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. If you would like us to investigate further then pleased contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kind regards Vuzion

Posted 4 years ago

Hi Thank you for taking the time to write a review. We are very sorry to hear your experience did not meet expectations on this occasion. If you would like us to investigate further then please contact our customer relations team on 03485 223 9000 or email customerrelations@cobweb.com Kind regards Vuzion

Posted 4 years ago

“Evan was unable to explain the reason that office 365 and the cobweb portal does not show the same license count. I felt some aggression in his voice and it wasn't a pleasant experience.”

(Support) - Posted 5 years ago

Hi Thank you for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectations on this occasion. If you would like to discuss this further please contact our customer relations team on 0345 223 9000 option 5 or via email at customerrelations@cobweb.com Kind Regards Vuzion

Posted 5 years ago

“I seemed to have to explain my issue to different people time and time again with no resolution. Very frustrating.”

(Support) - Posted 5 years ago

Hi Kirsteen Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Kind Regards Vuzion

Posted 5 years ago

“The issue took a long time to get resolved and caused our mutual customer to get agitated and also had a knock-on effect on another outstanding issue that had to wait until this was fixed..”

(Support) - Posted 6 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 6 years ago

“You have provided instructions which are useful for the future but when we ask you to help a more personal touch would be appreciated.”

(Support) - Posted 6 years ago

Hi Dawn Thank you for taking the time to write a review. At Vuzion our goal is to enable our partners to provide an efficient service to their customers. One of the ways we do this is by providing written documentation and guides which, not only helps to resolve the issue at hand, but perhaps just as importantly, is then available to you and your teams for reference and training long after the current issue is resolved. Kind regards Vuzion

Posted 6 years ago

“Agent didn't listen to the issue - don't think they understood what Cloudyn is”

(Support) - Posted 6 years ago

Hi James Thank you for your review - we really appreciate your honest feedback. We have informed our team and they will contact you shortly. If there is anything else we can help you with, then please do contact us. Regards, Vuzion

Posted 6 years ago

“The portal experience is quite complex and learning how to work through it is very time consuming. The effort is costing me a lot more in terms of money than what I am saving through the discount.”

(New Partner) - Posted 6 years ago

Hi Moe, Thank you for your honest feedback - we really appreciate it. We're currently working on improving the portal to make it more user-friendly and easier to navigate. We have passed on your comments and we'll keep you updated about the new portal. Meanwhile, if there is anything we can help you with or if you have any other additional questions then please don't hesitate to contact us. Kind Regards, Vuzion Team

Posted 6 years ago

Infinigate Cloud is rated 4.8 based on 2,178 reviews