Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.81

4.8 Rating 2,780 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,780 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“The fast response and useful information provided by Stephen was much appreciated - thank you.”

Helpful Report

(Support) - Posted 7 years ago

Hi Andy We're happy to hear you were pleased with the service provided by Stephen. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“Very quick response and diagnosed problem correctly first time.”

Helpful Report

(Support) - Posted 7 years ago

Hi Mike Great to hear. Thank you for taking the time to review Vuzion. Regards,

Posted 7 years ago

“Very helpful, competent, went straight to the issue, and taught me something new as well. Thank you .”

Helpful Report

(Support) - Posted 7 years ago

Hi Alastair Great to hear. Thank you for taking the time to review Vuzion. Regards,

Posted 7 years ago

“Delivering in time”

Helpful Report

(Support) - Posted 7 years ago

Hi Ana Thank you for your feedback Regards, Vuzion

Posted 7 years ago

“Extremely efficient and fast service!! Excellent service!!!! :-) Thank you very much.”

Helpful Report

(Support) - Posted 7 years ago

Hi Jean We're happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“As always, a very prompt reply on my request. Exceeded expectations! Thank you very much.”

Helpful Report

(Support) - Posted 7 years ago

Hi Jean We're happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“Seemed to be very well with the processes.”

Helpful Report

(New Partner) - Posted 7 years ago

Hi Tom Thank you for your feedback Regards, Vuzion

Posted 7 years ago

“The main issue was that there was an import carried out by a Cobweb engineer on the customers account that the customer did not request. The same engineer that informed me that the import was being executed then e-mailed me days later with a statement that they are unaware of an import taking place and that such changes would never be carried out. This is contradictory and unhelpful.”

Helpful Report

(Support) - Posted 7 years ago

Hi Adam We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards,

Posted 7 years ago

“Great service from Stephen, knowledgeable about the issue with the platform, stayed on phone whilst transaction completed to confirm call could be closed and issue resolved”

Helpful Report

(Support) - Posted 7 years ago

Hi Richard We're happy to hear you were pleased with the service provided by Stephen. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“Very quick and efficient service. Extremely happy.”

Helpful Report

(Support) - Posted 7 years ago

Hi Jean That's great to hear. Thank you for taking the time to review Vuzion! Regards,

Posted 7 years ago

“Speedy resolution so in turn that can be translated into meeting customer expectations”

Helpful Report

(Support) - Posted 7 years ago

Hi Gareth Thank you for taking the time to review Vuzion. Regards,

Posted 7 years ago

“Valerie (Wilson) addressed a number of new and complex subjects to a mixed-skill-team, 1 expert and 1 novice, in a clear, direct and inclusive manner and answered all the questions as they arose with equal clarity and directness. There were no unanswered issues and we were made to feel welcome ad encouraged to ask further questions as and when they arose. If this is an example of what we can expect we are looking to an exciting relationship between both companies.”

Helpful Report

Posted 7 years ago

Hi David We're happy to hear you were pleased with the service provided Val. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“Excellent speedy service as always. Thanks Jack. Much appreciated.”

Helpful Report

(Support) - Posted 7 years ago

Hi Jean Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Jack Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“Engineer confirming what I originally logged. The reason why I logged the case was to troubleshoot the issue not be told what I logged”

Helpful Report

(Support) - Posted 7 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 7 years ago

“I called in thinking that my problem was a difficult one to fix but Tom Cooley used his experience to get to the root of the issue and apply a fix.”

Helpful Report

(Support) - Posted 7 years ago

Hi Ian We're happy to hear you were pleased with the service provided by Tom. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“yes brilliant”

Helpful Report

(Support) - Posted 7 years ago

Hi Anisha Great to hear. Thank you for taking the time to review Vuzion. Regards,

Posted 7 years ago

“The knowledge shown coupled with the speed of resolution made this a very pleasurable interaction”

Helpful Report

(Support) - Posted 7 years ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Vuzion

Posted 7 years ago

“Very quick and efficient service.”

Helpful Report

(Support) - Posted 7 years ago

Hi Jean We are happy to hear that, many thanks for your review. Have a good day! Regards, Vuzion

Posted 7 years ago

“Good service”

Helpful Report

(Support) - Posted 7 years ago

Hi Darko Thank you for taking the time to review Vuzion. Regards,

Posted 7 years ago

“Vuzion did not made you happy.”

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(Support) - Posted 7 years ago

Hi Ajith We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards, Vuzion

Posted 7 years ago

Infinigate Cloud is rated 4.8 based on 2,780 reviews