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Infinigate Cloud Reviews

4.8 Rating 2,713 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

4.8

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Knowledgable, patient and speedy!”

Helpful Report

(Support) - Posted 8 years ago

HI Jeni Great news! Thank you for taking the time to review Vuzion! Regards,

Posted 8 years ago

“I'm always happy.”

Helpful Report

(Support) - Posted 8 years ago

Hi John, We are happy to hear that, many thanks for your review. Have a good day! Kind Regards Vuzion

Posted 8 years ago

“Vuzion always find a solution that works for us.”

Helpful Report

(Support) - Posted 8 years ago

Hi Ben Good to hear, thank you for reviewing Vuzion! Regards,

Posted 8 years ago

“Very helpful.”

Helpful Report

(Support) - Posted 8 years ago

Hi Barnaby Good to hear, thank you for reviewing Vuzion. Regards,

Posted 8 years ago

“Issue was open for 2 months. No one seemed to be chasing the supplier. I had multiple updates saying that they were expecting an update in a couple of days and then the date kept getting pushed back. Whenever there is an Acronis issue no one seems to be bothered to do anything. Eventually just give up chasing as I knew it wouldn't get resolved any faster as the your support team don't know how to deal with Acronis related issues. This is not a one off. Whenever there is an issue with Acronis is seems to take a long time to be resolved (or even escalated to the vendor) This has also been raised with our account managers who are aware of the substandard level of support regarding this product over the previous 12+ months. Thanks Danny”

Helpful Report

(Support) - Posted 8 years ago

Hi Daniel We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our team will be in touch to gather your feedback. Regards, Vuzion

Posted 8 years ago

“Took 23 hours to get raised to acronis, by that time the issue had resolved itself.”

Helpful Report

(Support) - Posted 8 years ago

Hi Daniel, Thank you for your honest feedback. We are sorry we have not provided our best service on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. Kind Regards Vuzion

Posted 8 years ago

“quick response and helpful”

Helpful Report

(Support) - Posted 8 years ago

Hi Susan Good to hear, thank you for reviewing Vuzion! Regards,

Posted 8 years ago

“Very speedily dealt with my request - thank you”

Helpful Report

(Support) - Posted 8 years ago

Hi Paul We are happy to hear that, many thanks for your review. Have a good day! Regards, Vuzion

Posted 8 years ago

“I just gave an 'average' rating. "Tell us how Vuzion made you happy." doesn't seem like the right question.”

Helpful Report

(Support) - Posted 8 years ago

Hi Mark Thank you for your feedback. Regards, Vuzion

Posted 8 years ago

“Quick and responsive service”

Helpful Report

(Support) - Posted 8 years ago

Hi Aaron, Thank you for taking the time to review us, your review is very much appreciated! Please do contact us if there is anything else we can help you with! Have a good day! Kind Regards Vuzion

Posted 8 years ago

“I have been helped by Andrew Sharpe a very knowledgeable and experienced person. He knew what he was talking. He has resolved the issue within few minutes while i was on the phone.”

Helpful Report

(Support) - Posted 8 years ago

Hi Ajmal, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Andrew. Please do let us know if there is anything else we can help you with. Kind Regards Vuzion

Posted 8 years ago

“Always good :-) carry on. Cheers. John.”

Helpful Report

(Support) - Posted 8 years ago

Hi John, Thank you for taking the time to review us, your review is very much appreciated! Please do contact us if there is anything else we can help you with! Have a good day! Kind Regards Vuzion

Posted 8 years ago

“The tech support is very good, the whole team is responsive. Great”

Helpful Report

(Support) - Posted 8 years ago

Yann Good to hear, thank you for reviewing Vuzion! Regards,

Posted 8 years ago

“Very good service, quick problem solving and a great friendly customer service.”

Helpful Report

(Support) - Posted 8 years ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 8 years ago

“The individual who took my call was incredibly knowledge, very clear and informative and patient as he worked through the issues I had. He also seeked to ensure there would be no further issues by interrogating other parts of the process to make sure I was clear on next steps. He followed up quickly by email. I could not rate him highly enough, he is a credit to your organisation.”

Helpful Report

(Support) - Posted 8 years ago

Hi Kate Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 8 years ago

“Request was dealt with very promptly with all the info requested.”

Helpful Report

(Support) - Posted 8 years ago

Hi Alina Thank you so much for taking the time to write a review, and are glad this has been resolved to your satisfaction. Please do contact us if there is anything else we can help you with. Regards, Vuzion

Posted 8 years ago

“..........[k”

Helpful Report

(Support) - Posted 8 years ago

Hi, Many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kind Regards Vuzion

Posted 8 years ago

“...........................”

Helpful Report

(Support) - Posted 8 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 8 years ago

“Very adept, Josh, thank you.”

Helpful Report

(Support) - Posted 8 years ago

Hi Trevor, Good to hear, thank you for reviewing Vuzion! Regards,

Posted 8 years ago

“Sam Johnson stuck with it on this issue which was very infuriating for the client. Sam also provided good clear feedback all the way through.”

Helpful Report

(Support) - Posted 8 years ago

Hi Colin Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with the service provided by Sam. We constantly strive to improve our customer service and thank you for your feedback. Please do contact us if there is anything else we can help you with. Regards, Vuzion

Posted 8 years ago

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Infinigate Cloud is rated 4.8 based on 2,713 reviews