Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.81

4.8 Rating 2,780 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,780 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Great guys to work with.”

Helpful Report

(New Customer) - Posted 2 years ago

“Rob Gray offers a great deal of support reaching out by email and offering his time to assist in my professional development. He is outstanding at his job and someone who I look up towards! Thanks Rob!”

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(New Customer) - Posted 2 years ago

“Rob makes presentations enjoyable and informative and he answers questions I have clearly with great detail. I look forward to meetings with Rob as I always come away gaining more knowledge.”

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(New Customer) - Posted 2 years ago

“Jonathan provided valuable information on how the Azure pricing works - especially on the savings plans and reserved instances. Thank you Raihan for organising the call.”

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(New Customer) - Posted 2 years ago

“Excellent assistance with 365 licensing query. Thanks.”

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(New Customer) - Posted 2 years ago

“Rob is always willing to help me with anything related to M365.”

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(New Customer) - Posted 2 years ago

“Very good and helpful, including an intro to a possible partner and opportunity”

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(New Customer) - Posted 2 years ago

“Rob Gray is our Business Dev Manager and he is always proactive in bringing the latest solutions to CM and ensure we are doing the best for out clients”

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(New Customer) - Posted 2 years ago

“Extremely helpful. Showed us an efficient way to extract our licence data rather than manually checking each one. Also explained how the licensing works and how to get the updated pricing each month”

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(New Customer) - Posted 2 years ago

“Great support”

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(Support) - Posted 2 years ago

“Declan was informative on this issue”

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(Support) - Posted 2 years ago

“This issue was bounced around Microsoft without anyone, taking serious responsibility and never seemed to progress beyond tier 1”

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(Support) - Posted 2 years ago

“My Colleague Dan robinson has been corresponding on this ticket but I was chased multiple times for a response. The communication from what seems to be between Microsoft and Vuzion must've been missed somewhere along the line”

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(Support) - Posted 2 years ago

“Quick reply to query and solution on point.”

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(Support) - Posted 2 years ago

“Declans the man!!”

Helpful Report

(Support) - Posted 2 years ago

“This case has not been resolved. Finance have not done anything since ticket VUZ-41711-D8K1G4 was raised. Infinigate-Cloud response SLA has been breached. There are still incorrect renewal dates, start dates for a former client IIM of mine, who have paid all subscriptions. The contract renewal date on the system was the 13th June, 2023. We explictly turned off auto-renewal, several months ago and tried to cancel the subscription a couple of weeks before the renewal date too. The system would not allow us to cancel. The support told us that we had to wait until after the renewal date to cancel. This was wrong of them. Now the start date of the subscription has been reset to 2nd June 2023. This has not been authorized, and an explanation and apology is now required. Please call +443306600369 as soon as possible. I am unable to get through to support on the phone, as no one is picking up or responding to voicemail. Ashoka Reddy, MD wokati Technologies Limited.”

Helpful Report

(Support) - Posted 2 years ago

“As usual, Rebecca dug her way through to find the cause and resolve the issue with little fuss - Thank you”

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(Support) - Posted 2 years ago

“Guys jumped on a call with me and were very helpful. I came away understanding perfectly what I needed!”

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(New Customer) - Posted 2 years ago

“I emailed into Support. Stephen Conlon responded saying he couldn't see my query being an issue. After I called him to explain to him I'm not a licencing expert, just the Billing Administrator he spoke me through the steps, but I had to be assertive in saying to him that I'm not clued up on MSPP (the MS Portal). He then happily lead me through it and explained a few things I asked about. Great Service! Just remember most of us don't know what we're doing... that's why we Raise a Ticket. :)”

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(Support) - Posted 2 years ago

“Becs is always great with providing advice and support.”

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(Support) - Posted 2 years ago

Infinigate Cloud is rated 4.8 based on 2,780 reviews