Vufold Reviews

Name: Vufold
Address: VUFOLD LTD | Doors & Windows, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,945 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

VUFOLD LTD | Doors & Windows,
Queens Court, Queens Avenue,
Macclesfield
Cheshire East
SK10 2BN

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Vufold 5 star review on 7th October 2025

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy with the door itself - but we didn't fit it immediately, so by the time we did we were marginally outside of their returns period - and we tried to return the very expensive (£250) bar handle - suggested to go with the door by their website but which did not work with it at all - and were fobbed off. Seemed like a good company up to that point so was pretty surprised, bit of a shame tbh.”

Helpful Report

Posted 1 week ago

Hi George, Thank you for your feedback, and we’re glad to hear you were happy with the door itself and felt we were a good company to go with. Regarding the bar handle, it is the correct and compatible option for the door purchased. Unfortunately, as your request came some time outside our returns period, we weren’t able to accept the return. This policy is in line with consumer contract regulations and helps us treat all customers fairly. Far from trying to fob you off, we did aim to explain this clearly at the time. We always try to be reasonable, but accepting returns well beyond the agreed timeframe would be unfair to other customers who understand and accept these terms. We’re here to help if you need any further assistance, and we hope you continue to enjoy your Vufold door. Kind regards, The Vufold Team

Posted 1 week ago

“We were pleased to see the French Doors installed. The only issue to report is that I was delivered the incorrect glass panes.”

Helpful Report

Posted 1 week ago

Thank you for your feedback! We’re really pleased you’re happy with your new French doors. We’re very sorry about the mix-up with the glass panes. As soon as we became aware of the issue on delivery, we resolved it the same day. Thank you for your understanding, and we hope you’re enjoying your new Vufold doors! Best regards Vufold

Posted 4 days ago

“We were very happy with the process of ordering our Aluspace French Doors and also the pre delivery support we received from Frankie. Delivery on the day went smoothly and on time. As to the doors themselves, our joiner did not find the glazing of them easy. In addition, although they are in and everything is aligned the magnetic catch is not working as it should. We cannot get it to engage at all from the exterior side and we can only get it to engage on the interior side by physically pushing against the slave door to keep it taut as there seems a bit of flexibility on the slave door even though it is locked top and bottom. Having said this, they look great and have certainly elevated our extension.”

Vufold 4 star review on 26th October 2025

Helpful Report

Posted 1 week ago

Hi Lesley, Thank you so much for your review – we’re really pleased to hear that you were happy with the ordering process, the pre-delivery support from Frankie, and that delivery went smoothly and on time. We’re sorry to hear about the difficulties you’ve encountered. We haven’t seen any contact come through to our aftercare team regarding this, and we always recommend getting in touch so we can help resolve any concerns. We’ll arrange for someone to contact you shortly to assist and make sure everything is working as it should. Thank you again for taking the time to share your feedback. It’s great to know the doors have elevated your extension – they really do make a stunning feature! Many thanks, The Vufold Team

Posted 1 week ago

“I enquired about Oak Bi-fold door and provided appropriate drawings that described my particular situation and requirements. I received back very helpful information and recommendations for the most appropriate system.”

Helpful Report

Posted 2 weeks ago

Thanks so much, Steve! We're really glad our team could help guide you to the right Oak bifold system for your space. Your feedback means a lot! 👍 Many thanks Vufold

Posted 2 weeks ago

“Great products. Good service. Say no more.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review, Kirsten! We're thrilled to hear that you're happy with our products and service. 😊 Warm wishes, The Vufold Team

Posted 2 weeks ago

“Bought the 3 door fold flat version and installed it myself as a DIYer. The purchase and delivery both were very straightforward. Installation was made a little more complicated than it could be because the installation instructions were not always detailed enough at points. That said it only took about 6 hours from start to finish due to everything being machined ready for each fitting. We are delighted with the quality and appearance”

Helpful Report

Posted 2 weeks ago

Thank you so much for your 5-star review! We’re delighted to hear your 3-door fold-flat internal bifold door was delivered smoothly and that you managed to install it yourself in good time! 👍 We really appreciate your feedback on the instructions and will take that on board. What’s especially valuable is that you’ve highlighted something many people don’t notice before ordering: the precision work we carry out before dispatch. This pre-machining makes installation far quicker and easier, which is an important consideration when comparing our doors to cheaper alternatives. A lengthy installation can soon make the overall package more costly, so your point will be very helpful to others weighing up their options. Thanks again for sharing your experience — and for choosing Vufold! 😊 Kind regards The Vufold Team

Posted 2 weeks ago

“Vufold failed to accept the pane of glass broke on the lorry and consequently that they should pay to replace it. They originally said we should get a new one made locally and they would reimburse the cost. They were informed of the cost and agreed we should send the receipt for reimbursement. They back tracked and refused to reimburse when we sent them the receipt. I think very poor handling and consequently they have lost my trust. We will not be purchasing from them again and would certainly not recommend them to other contractors or customers.”

Helpful Report

Posted 3 weeks ago

Hi David, Thank you for your review. We're sorry to hear you're disappointed, but we’d like to clarify a few key points. The glass unit in question was supplied loose, with full handling instructions provided in advance. Unfortunately, those instructions were not followed, and the damage occurred while the goods were being handled by you. We did not accept responsibility for the damage, as it did not occur while the product was in our care. We did not hear from you until more than two weeks after delivery. While we acknowledge that the follow-up communication could have been clearer – and we apologise if this led to any misunderstanding – we did offer guidance on how to resolve the issue. This included suggesting that sourcing a replacement locally might be quicker and more cost-effective. However, at no point did we agree to reimburse the cost of a replacement unit. We’re sorry to hear that you won’t be purchasing from us again or recommending us. We always aim to support our customers, but we cannot take responsibility for damage caused outside of our control. Best regards, The Vufold Team

Posted 3 weeks ago

“Very helpful staff in showroom. Doors are ideal. Delivered on time.”

Helpful Report

Posted 1 month ago

Many thanks for the 5-star rating, Tony. We really appreciate you taking the time to visit our showroom and are delighted to hear you're happy with everything. 😊 Best regards, The Vufold Team

Posted 4 weeks ago

“Really please with the order process and delivery lead time. One glass panel was found broken on delivery and now awaiting a replacement being sent - which I hope is dealth with as well as the original order.”

Helpful Report

Posted 1 month ago

Hi James, Thank you for your 5-star review! We're glad to hear you were satisfied with the order process and delivery time. Apologies again for the broken glass panel and please rest assured that we'll handle your replacement promptly. Your satisfaction is our priority and thank you for your kind understanding. Warm regards, The Vufold Team

Posted 1 month ago

“great product and helpful when ordering.”

Helpful Report

Posted 1 month ago

Thanks so much, David! We're really glad to hear you had a great experience and found our team helpful during the ordering process. It means a lot to us that you're happy with your purchase 😊 Best regards The Vufold team

Posted 1 month ago

“Great service and great products. Very pleased.”

Helpful Report

Posted 1 month ago

Many thanks for the 5-star review and your kind comments, Chris – that’s lovely to hear! 😊 Best regards, The Vufold Team

Posted 1 month ago

“Really good service and keep me updated on delivery and 2 very helpful guys delivery it safely and called before hand.”

Helpful Report

Posted 1 month ago

Hi David, Thanks so much for your review. We're really pleased to hear you were happy with the service and delivery process. 😊 Best wishes, The Vufold Team

Posted 1 month ago

“Excellent service and product”

Helpful Report

Posted 1 month ago

Hi Don, Thank you for the 5-star rating! We really appreciate your feedback and are delighted to hear you’re pleased with the product and service. Kind regards, The Vufold Team

Posted 1 month ago

“Excellent service from start to finish, very happy with the product. would highly recommend”

Helpful Report

Posted 1 month ago

Many thanks for the 5-star review, Gary! 👍 We really appreciate you taking the time to share your experience, and we’re delighted to hear how happy you are with everything. 😊 Best regards, The Vufold Team

Posted 1 month ago

“Ordered windows and doors several times, always a smooth transaction, good quality, best prices and delivery to northern scotland for £75! Would highly recommend this company. WIll be back for more.”

Helpful Report

Posted 1 month ago

Thank you so much, Alan! We’re truly grateful for your continued support and thrilled to hear you've had such consistently positive experiences with us. 😊 As a repeat customer, your feedback means a great deal—especially your praise for our best prices, high-quality products, and how easy you find the ordering process. That’s exactly what we aim to deliver every time, and it’s fantastic to know we’ve made the process smooth and reliable for you. We look forward to working with you again soon, Alan. Thanks again! 👏 The Vufold Team

Posted 1 month ago

“Great product easy installation everything was a breeze from ordering through to delivery and installation”

Helpful Report

Posted 2 months ago

Hi Stuart, Thank you so much for the fantastic review! We’re really pleased to hear you’re happy with your new front door and that everything was a breeze — from ordering right through to installation. The images you shared look absolutely brilliant, and we’re sure it’ll look even better once all the external finishing touches are complete. Please do share a few more photos when it’s all done — we’d love to see the final result! Thanks again for choosing Vufold — it really means a lot. Kind regards, The Vufold Team

Posted 2 months ago

“Excellent customer support in the pre order phase. The pre assembly and check process gives real confidence in the product and when assembled it worked perfectly fly.”

Helpful Report

Posted 2 months ago

Hi Ben, Thanks so much for your kind words and 5-star review — we’re really pleased to hear you were impressed with the support you received before placing your order 😊 It’s great to know the pre-assembly and quality checks gave you confidence in the product, and even better to hear everything worked perfectly once installed. We put a lot of effort into the finer details to make sure our customers have a smooth experience from start to finish — and it’s lovely to see that come through in your feedback. Thanks again for choosing Vufold and for recommending us! Best regards, The Vufold Team

Posted 2 months ago

“I have been impressed by the customer service, prompt responses to my questions and the helpfulness of the Vufold team”

Helpful Report

Posted 2 months ago

Hi Chris, Thanks so much for your kind words and 5-star rating — we’re really pleased to hear you’ve been impressed with the customer service, product information, and website experience. 😊 It’s great to know our team’s prompt responses and helpfulness made a difference, and we truly appreciate your recommendation of Vufold. Best regards, The Vufold Team

Posted 2 months ago

“Excellent product, quickly and securely delivered. Looks great and feels very well made.”

Helpful Report

Posted 2 months ago

Hi Edward, Thank you so much for your lovely feedback and fantastic 5-star review! We’re absolutely delighted to hear that you’re happy with everything — it really means a lot to us. It’s great to know the door is living up to expectations in both looks and quality — just what we love to hear! Best wishes, The Vufold Team

Posted 2 months ago

“Very pleased with our Oslo door with sidelights. The ordering and delivery process was very clear and simple. Excellent communication from the delivery company too. We have had the door installed by our carpenter which took two days, including removal of our existing door, sidelights and frame. Looks great!”

Helpful Report

Posted 2 months ago

Thank you so much for your lovely review! We're absolutely delighted to hear how happy you are with your new Oslo front door, and that everything from ordering to delivery went smoothly. It’s great to know it looks fantastic in place too! Thanks again for choosing Vufold — we really appreciate it! Best regards The Vufold Team

Posted 2 months ago

Vufold is rated 4.8 based on 1,945 reviews