Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,912 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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524

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the product itself was of good quality the execution of delivering was unimpressive. The glass and the frame were separate which made the installation complicated. They didn’t send any instructions on how to assemble glass to frame. Also they managed to send the frame in landscape as opposed to what I had ordered (portrait). Their sales team wasn’t very helpful.”

Helpful Report

Posted 1 day ago

Hi Jamie, Thank you for taking the time to share your feedback. We're really pleased to hear that you were happy with the quality of the products, as we work hard to ensure our doors and windows meet high standards in both design and finish. We’re sorry to hear that the delivery and installation process didn’t go as smoothly as expected. Regarding the orientation of the frame, we acknowledge there was an initial discussion where the dimensions may have been interpreted differently (portrait vs. landscape). However, during further conversations, this was clarified, and as with all bespoke made items, we issued final order paperwork clearly detailing the agreed specifications. This was signed and returned by you, confirming everything was correct before production began. Your window was then manufactured in line with that confirmed specification. As the window was a larger size, we did confirm in advance that the glass would be supplied loose. This is standard practice for oversized units to ensure safe delivery. While an experienced glazier should have no difficulty fitting the glass and glazing bead, we do appreciate that clearer instructions would have been helpful, and we’re working to improve this going forward. We’re genuinely sorry to hear that your overall experience with Vufold didn’t meet expectations. Your feedback is important to us, and we’ll use it to continue improving our service. Best regards, The Vufold Team

Posted 1 day ago

“So pleased with our aliminium sliding doors. The service from the brilliant team in Macclesfield was fantastic and responsive. Our doors are stunning, fit perfectly and arrived on time. The team also liaised directly with our builder which was really helpful when it came to measuring, delivery and installation.”

Helpful Report

Posted 1 week ago

Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear how pleased you are with your aluminium sliding doors. It’s great to know they fit perfectly, and look stunning in your space. We’re especially proud to hear that our team provided such responsive and helpful service — thank you for sharing this. 😊 Thanks again for choosing Vufold — we really appreciate your kind words and support! Best regards The Vufold Team

Posted 1 week ago

“Excellent quality and great delivery times. I would strongly suggest that a small bottle of touch up paint be supplied with the white prepainted kits. If not then add the correct RAL code to the website and fitting instructions. I had to phone Vufold and talk to customer care to asertain this information, which they supplied quickly and accuratly. The smallest amount I could purchase, to finish the instalation, the same day was one litre at £22. The strike plate for the door latch was the only let down, poor metal finish and looks very cheap and out of place next to the chrome handles.”

Helpful Report

Posted 2 weeks ago

Thank you so much for your kind words and for taking the time to leave us a 5-star review, Michael! We're thrilled to hear you're pleased with the quality of your doors and the delivery experience. We really appreciate your feedback regarding the touch-up paint and RAL code. You're absolutely right — while the RAL code is available on our website, adding it to the assembly instructions is a great idea, and we’ll look into including that in future updates to make things even easier for our customers. Regarding the latch plate finish — we’re sorry to hear it didn’t meet your expectations. Please do email a few photos to aftercare@vufold.co.uk so our team can take a closer look and assist you further. Thanks again for your support and helpful suggestions. Thank you also for sharing some images of your doors - your installation looks great! Best regards The Vufold Team

Posted 1 week ago

“We have twice been very happy with Vufold's quality and delivery.”

Helpful Report

Posted 2 weeks ago

Thank you for the great review, Stephen! 🌟 We’re so happy to see a returning customer and truly appreciate your continued support. It’s fantastic to hear you’ve been pleased with both the quality and delivery on both occasions. We look forward to hopefully working with you again in the future! 🙌 Best regards, The Vufold Team

Posted 2 weeks ago

“Great communication and speedy delivery whilst providing high quality products.”

Helpful Report

Posted 2 weeks ago

Thanks for the great review, Steven! 🌟 We’re really glad to hear you were happy with the communication, delivery speed, and product quality. Thanks again for your repeat business — we truly appreciate it and look forward to hopefully working with you on future projects! 🙌 Best regards, The Vufold Team

Posted 2 weeks ago

“Very helpful Sales Dept and excellent quality product”

Helpful Report

Posted 2 weeks ago

Thank you for the 5-star review! 👍 We’re delighted to hear you found our Sales Team helpful and are pleased with the quality of your product. Your feedback means a lot to us! 😊 Best regards, The Vufold Team

Posted 2 weeks ago

“Extremely pleased with the purchase and delivery process. Frankie was really helpful in the delivery process. Had to wait a few weeks for the patio doors to get made, however this was clearly displayed when purchasing and I was called a few days later to discuss delivery so it was all in the expected time. Would definitely recommend. I bought the 5m aluminium patio doors, haven't had them installed yet but they look amazing from what I can see.”

Helpful Report

Posted 2 weeks ago

Thanks so much for the 5-star review, Aaron! We’re really glad to hear you were happy with the purchase and delivery experience — and we’ll be sure to pass your kind words on to Frankie. Thank you for your kind recommendation and we can’t wait to hopefully hear from you again once they’re installed. All the best, The Vufold Team

Posted 2 weeks ago

“A slight delay with the delivery, but the quality of the window was well worth waiting for.”

Helpful Report

Posted 3 weeks ago

Hi Darren, Thank you so much for your 5-star review! 😊 We’re sorry for the slight delay, and we truly appreciate your kind understanding. We're thrilled to hear you were impressed with the quality—it means a lot to us! Best regards, The Vufold Team

Posted 3 weeks ago

“Came properly packaged and delivered on time with care. Impressed”

Helpful Report

Posted 3 weeks ago

Many thanks for sharing how impressed you are, John! 👍 We really appreciate your 5-star review. 😊 Best regards, The Vufold Team

Posted 3 weeks ago

“Not only very good products but also very good after care service, would reccomend to friends family and all.”

Helpful Report

Posted 4 weeks ago

Many thanks for the 5-star rating, Kelvin! 👍 We are delighted to hear how pleased you are with the product and aftercare. Thank you also for the recommendation. Warm regards, The Vufold Team

Posted 3 weeks ago

“Delivery time was a little delayed (due to Bank holiday weekend) but apart from that no issues at all.I fitted these myself -but really a two person job ,I am an experienced diy`er so bear this in mind.If there were improvements to make I would say some sort of instructions on paper to read, clean off the metal particles from the test fit as these were everywhere ,risking scratching the powder coating , stickers on the doors numbering them ,arrows on the doors indicating top and outside face and give an option of screws when ordering as not everyone fits them into concrete /brick openings . The amount of sealant supplied is very very marginal for the job too.They open and close easily and smoothly though .All in all they seem a decent product.”

Helpful Report

Posted 1 month ago

Thank you for your detailed review and for giving us a 5-star rating, Emma! 🌟 We're glad to hear you find our product decent and that they open and close smoothly. We appreciate you sharing about it being a two-person job—very helpful for future customers as we would also recommend this. There should have been a paper copy of the instructions in the hardware box, which also helps with the door facing configuration. We apologise if these were missing, as they are issued as standard with all our door sets. Thank you for your feedback regarding the fixings and sealant. We do supply a free fitting kit to cover most installation scenarios, but we'll certainly look into your suggestions for improvement. Your feedback is invaluable, and we're delighted to receive your 5-star rating and helpful comments. 😊 Many thanks, The Vufold Team

Posted 1 month ago

“Excellent! Really helpful and well informed sale staff. Like wise the team who organised the delivery and indeed the delivery person as well. I installed the sliding patio doors myself with the help of a more experienced friend and it took us about 5 hours. As always the preparation took far longer but getting the aperture exactly right is everything. The doors helpfully came with a fixing pack but I would recommend buying a longer 6.5mm HSS and 6.5mm SDS drill bits than the ones provided because it is impossible to drill at right angle to the frame without the drill chuck rubbing against the frame with the sstandard bits. Also the instructions said to use the glazing shims when in installing the glass but there weren't any in the pack ( there were enough normal shims in the pack provided and they seemed to do the job). Having drilled the holes I would also recommend covering them with a couple of inches of masking tape so that after screwing in the silicone dipped screws you can pull of the tape and the excess silicone rather than having to try and clean the frame later, a long and messy alternative!”

Helpful Report

Posted 1 month ago

Hi Simon, Thank you for your fantastic review! We're delighted to hear you found the installation quick and easy and were impressed with our service. 😊👍 Your 5-star rating mean a lot to us! We really appreciate you highlighting the importance of the prep work. It truly makes installing our doors much quicker and easier, and ensures they operate as they should when going into a fully prepared aperture. 🌟 We value your feedback and will certainly look into the points you raised. Thank you again for rating us as 'Excellent'! Best regards The Vufold Team

Posted 1 month ago

“Great service, quick delivery and the doors look great”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star review, Wendy! 🌟 We're thrilled to hear that you love the look of your new doors and we appreciate your kind words about our service.😊 Best wishes, The Vufold Team

Posted 1 month ago

“Ordered a folding door from Vufold. Easy to order and arrived on time and all in good order. No complaints whatsoever”

Helpful Report

Posted 1 month ago

Thank you, David, for your excellent review! 🌟 We're thrilled to hear that ordering your folding door from Vufold was easy and that it arrived on time and in perfect condition. It's great to know that our hard work and efforts don't go unnoticed, as this is the experience we strive to provide for all our customers. We're glad you had a seamless experience with no complaints whatsoever. Best wishes, The Vufold Team

Posted 1 month ago

“Great service and advice to both me the buyer and the installers . Delivered as promised, couldn’t ask for more”

Helpful Report

Posted 1 month ago

Thank you for your amazing 5-star review, and we really do appreciate your kind words 😊 Best wishes, The Vufold Team

Posted 1 month ago

“Really impessed with the service, communication & quality product from Vufold. Thier customer service called to let us know they could deliver our order eailier than we expected & the delivery driver called 30 min before he arrival to let us know he was on his way. We're having the door fitted by a pro capenter, who commented on the quality producted we had purchsed & the refinishing kit supplied if you need to trim the door to fit!”

Helpful Report

Posted 1 month ago

Thank you for your fantastic 5-star review, Alphonso! 🌟 We’re thrilled to hear that you were impressed with our service, communication, and the quality of our product. We're especially pleased to know that a professional carpenter also recognised the quality of your new door and found the refinishing kit helpful. Best wishes, The Vufold Team

Posted 1 month ago

“AVOID THIS COMPANY AT ALL COSTS! Waited 4 weeks for manufacture only to be hit with problems with delivery. Only one man coming to deliver the doors even though "a professional 2 man delivery service" was expected as per their website. The director is rude and was very patronising. He cancelled the order (leaving us with the back of the house open) and has made us start the process again with another company.”

Helpful Report

Posted 2 months ago

Whilst we do offer a two-man delivery service on many of our products, the sliding door you purchased (with a 3-4 week delivery timescale) is clearly marked as a one-man delivery on our website in 3 different area’s. It also states that you will need additional men on site to offload. This information was provided to you directly during the quoting stage and again straight after placing your custom order. It was only when we came to arrange a delivery date with you it became apparent that this was a problem. Despite Vufold going above and beyond to help you with the delivery it wasn’t good enough. During two conversations with different members of the Vufold team you felt the need to speak aggressively and used a mild swear word excessively. You repeatedly spoke over them, rarely giving them an opportunity to give you the information you were asking for. When they did manage to, this was greeted with yet more ranting. Vufold operate a zero-tolerance policy against unacceptable behaviour towards our staff and request our customers afford us the same respect and courtesy we show them. Having received complaints from both team members I decided to call you myself. My goal was to explain that your delivery queries had been escalated due to what was deemed to be unacceptable behaviour, calmly discuss the delivery process and any difficulties you anticipated with that and finally book in your delivery. Initially I too was subjected to your ranting and excessive mild swearing. After some time, we achieved the above and to your credit you did offer to apologise to any of the Vufold team you may have offended. I advised this wouldn’t be necessary however as I would now hand any further contact back over to the Vufold team, I politely requested you just speak with them in a respectful manner going forward. Yet again more ranting and aggressive tone began. At this point it became apparent to me that you were unable to deal with us in an acceptable manner. At Vufold, customers are always dealt with respectfully as you were, and we expect this to be reciprocated by our customers – your attitude and behaviour repeatedly fell below what is an acceptable standard despite us trying our best to work with you. Being ‘Old school’ is not an appropriate excuse. So, you are correct. I did take the unprecedented decision to cancel your order with us. Rick Collins Managing Director

Posted 2 months ago

“Very pleased with all aspects of ordering and having delivered. Beautiful new front door, excellent quality.”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful 5-star review, Julie! We're thrilled to hear that you are very pleased with all aspects of your ordering experience and delivery. Thank you also for sharing that you find your new front door beautiful and of excellent quality. Your kind words mean a lot to us 😊 Best wishes, The Vufold Team

Posted 2 months ago

“Product fine, stated delivery dates are not. Ours was meant to be a friday- Monday delivery and didn't arrive till Wednesday. Not contact about a delay etc.”

Helpful Report

Posted 2 months ago

Hi Martin, Thank you for your 4-star rating and for sharing your feedback. We are pleased to hear you are happy with your doors. We apologise for the delivery issue you experienced. As you quite rightly said, delivery should have occurred on Friday or Monday. Our quick delivery process does mean there is a short window for booking delivery slots, and if they are missed, they fall to the next earliest available slot. After checking with our delivery company, they provided a screenshot showing a call to your phone on Thursday and a voicemail was left to book the initial delivery with you. We appreciate your understanding and thank you for bringing this to our attention. Best regards, The Vufold team

Posted 2 months ago

“David was knowledgeable and very helpful when ordering. Francesca was proactive at order, delivery and completion arrangement. Doors exceeded expectation, delighted with the quality and supporting parts/instructions. Very good value.”

Helpful Report

Posted 2 months ago

Thank you for your 5-star review, Kelvin! 🌟 It's lovely of you to mention our team members 😊. We're delighted to hear that the doors exceeded your expectations and that you're pleased with the quality and value. Your feedback on our service is greatly appreciated! Best regards, The Vufold Team

Posted 2 months ago

Vufold is rated 4.8 based on 1,912 reviews