Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.81

4.8 Rating 1,836 Reviews

99 %

of reviewers recommend Vufold

4.8

Based on 1,836 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service”

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Posted 2 months ago

Hi Andy, Thank you for your review! Great to hear you are happy with the service 👍 Many thanks Vufold

Posted 2 months ago

“Lads were brill. No complaints at all. Will use again”

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Posted 3 months ago

Dear Jason, Thank you so much for your 5-star rating! We take pride in delivering a seamless and satisfying experience to our customers, and it's fantastic to know that we met your needs. We look forward to hopefully working with you again soon 😊 Best regards, Vufold

Posted 3 months ago

“Great communication from Shane.As initially out of stock.But when in dispatched quickly and efficiently.”

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Posted 3 months ago

Thank you so much for your 5-star rating Paul! We greatly appreciate your feedback and are delighted to hear that you had a positive experience with us. We would also like to extend our gratitude for mentioning the excellent communication from Shane. We understand that it can be frustrating when a product is initially out of stock, but we always strive to keep our customers informed and make the process as smooth as possible. Glad to hear that your order was dispatched quickly and efficiently! Once again, thank you for your kind words and for choosing Vufold. Best regards, Vufold

Posted 3 months ago

“Very professional they contacted us to suggest a different frame as they thought we lived with 800 m of the sea Not many companies would even both to check location Well done Vigold would definitely recommend”

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Posted 3 months ago

Thank you so much for your fantastic 5-star rating of Vufold! We truly appreciate your support and recommendation. We take great pride in providing top-notch service, and it's wonderful to know that our professionalism and attention to detail, like reaching out to suggest a different frame due to your proximity to the sea, didn't go unnoticed. Your satisfaction is our utmost priority, and we're thrilled to have exceeded your expectations. Should you require anything else in the future, please don't hesitate to reach out. Thank you once again for choosing Vufold!

Posted 3 months ago

“Easy to deal with. No pressure when looking at options. Full after sales support. High quality product”

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Posted 3 months ago

Thank you so much for taking the time to rate Vufold with a 5-star review! We truly appreciate your kind words and are delighted to hear that you found our team easy to deal with, without any pressure when exploring the available options. Knowing that you also received full after sales support is incredibly rewarding. We strive to provide high quality products, and your feedback reassures us that we are on the right track. If there is anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for choosing Vufold! Best regards, Vufold

Posted 3 months ago

“Extremely happy with the quality and after sales help, especially when my order had suffered transportation damage, issue was resolved in a timely manner.”

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Posted 3 months ago

Dear Anthony, Thank you so much for giving Vufold a 5 out of 5-star rating and are glad to hear that you are extremely happy with the quality of our products. We also appreciate your kind words about our after-sales help . We are sorry that you did experience a problem; we are committed to providing excellent customer service and resolving an issue in a timely manner is always our priority - thank you for not letting this go unnoticed. Once again, thank you for choosing Vufold. Best regards, Vufold

Posted 3 months ago

“We ordered some Doors for an extension which we then redesigned and no longer needed. We cancelled in the 14 days and returned, but the doors looked really good and the service has been fantastic even though we were returning the doors, especially from James who's made everything straight forward always always returned message promptly. Thanks”

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Posted 3 months ago

Dear Matt, Thank you so much for giving Vufold a 5-star rating! We really appreciate your feedback and we're glad to know that even though you had to cancel and return the doors due to a redesign, you still found them to be of excellent quality. It's also wonderful to hear that our service, particularly from James, was exceptional and made the process straightforward for you. We'll be sure to pass on your kind words to him. Once again, thank you for choosing Vufold. We hope to have the opportunity to assist you again in the future. Best regards, Vufold

Posted 3 months ago

“excellent product and service”

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Posted 3 months ago

Hi David, Many thanks for the 5-star review! We're glad to hear you were thrilled with both the excellent product and service you received - it means a lot to us 😊 Kind regards Vufold

Posted 3 months ago

“Ordered the door online, website was easy to use . Delivery was quick and damage free . All components to install the door for were there and installed . All good quality parts.”

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Posted 3 months ago

Thank you so much for your 5-star rating of Vufold! We're delighted to hear that you had a smooth experience 👍 We really appreciate your feedback and are glad you are happy with your purchase. Many thanks Vufold

Posted 3 months ago

“No response since August, it's now December. Locksmith came to repair lock (at my expense) no comment from Vufold as to whether it was a defect with the door. (Door design does not allow for vertical adjustment -so it is a design flaw). No sharing of said report.”

Helpful Report

Posted 4 months ago

Dear Andi, Many thanks for bringing this to our attention, and we are sorry to hear of the issues. Having checked our records, we can see that we did make several attempts to contact you to book in a locksmith visit date, however, you later confirmed you were away during that period. A locksmith call out date was later agreed and completed at the end of September. The report was received by us in October, and it confirmed that the lock had failed due to incorrect alignment of the doors. When lifting the handle to activate the multi-locking points, they were not locating correctly, which in turn caused the lock to fail. The report confirmed that this had been explained to you and you had counter signed the report to acknowledge the engineers’ findings. We do sincerely apologise that you have not received any further communication following the visit, upon our receipt of the engineer’s report, you should have been contacted immediately to re confirm what had been previously discussed, and we are sorry that this did not happen. This was a breakdown in communication from our side and has been internally addressed. We can confirm that the Ultra Bi-fold doors you purchased are fully adjustable, both horizontally and vertically, using the top and bottom pivot and carrier hinges. This is detailed in the assembly instructions and homeowner’s manual previously provided. The engineers report also confirmed the doors needed some slight adjustment. Whilst checking our records, back in September 2019, we can also see that we had a conversation with you where you reported that you were experiencing operational issues. At the time it was our understanding that you had not installed the top track correctly. We provided some advice on how to rectify this, however, we did not hear back from you regarding this. This may have also been contributing to the problems you are / were experiencing regarding the misaligned lock. We will email you a copy of the instructions on how to adjust your doors and we are more than happy to provide further advice if you are still experiencing any operational issues. Please accept our apologies again for the lack of communication from our side following the visit and please also accept our apologies for any inconvenience caused. Kind regards Vufold

Posted 3 months ago

“Supply was great and so was installation”

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Posted 4 months ago

Thank you so much for your review Ryan! We're so pleased to hear that you had a great experience, and we appreciate your kind words. Many thanks Vufold

Posted 3 months ago

“Excellent product and great service”

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Posted 4 months ago

Hi David, Thank you so much for your 5-star rating of Vufold! We're thrilled that you had an overall excellent product and great service experience with us. Kind regards Vufold

Posted 4 months ago

“From start to finish, Vufold were able to provide the support required, the ensured the size was correct and we're professional throughout. If you need a new front door at a reasonable price then look no further than VUFOLD.”

Vufold 5 star review on 22nd December 2023

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Posted 4 months ago

Thank you so much for your 5-star rating of Vufold, Martin! We are delighted to hear that we were able to provide the necessary support for you. We understand that an inaccurate size could cause a lot of problems, so we are glad to be able to ensure it was correct. At Vufold, we believe in providing a friendly and professional service, and thank you for not letting this go unnoticed. Thanks again for your kind words and recommendation Martin 😊 Best regards Vufold

Posted 4 months ago

“Very efficient service thank you”

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Posted 4 months ago

Hi Alan, Thank you for sharing how pleased you are with the service received 😊 Kind regards Vufold

Posted 4 months ago

“Professional service and very friendly and helpful from the salesman”

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Posted 4 months ago

Thank you so much Giuseppe for the 5 star rating of Vufold! We are thrilled to hear that our professional service and friendly and helpful team made your experience that much better. We truly appreciate your kind words and thank you for choosing Vufold! Best regards Vufold

Posted 4 months ago

“Very impressed with the quality and service first time using your products but it won't be the last and will recommend your products to my customers”

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Posted 4 months ago

Thanks so much, Iain, for your 5-star rating of Vufold! We're very glad to hear you're impressed with both our quality and service. It's always a pleasure to have new customers, and we'll be sure to look out for any future referrals to your customers. Thanks again! Kind regards Vufold

Posted 4 months ago

“Vufold is one of those rare companies that excels in both quality of product and customer service, while still offering competitive prices. We recieved two external bifolds and they were able to be installed with ease, as advertised. We had one intermediate handle that was slightly damaged and customer service sent a replacement out next day delivery, allowing us to finish the project on time. We went for the grey framed status line offering us a cill-less threshold, making for a great inside to outside space and some great thin profile frames. Great doors! Great people!”

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Posted 5 months ago

Thank you so much for your 5-star rating! We are glad to hear that you were able to install the bifolds with ease and were satisfied with our customer service when it came to replacing the damaged handle. It's comments like yours that reassures us that all our hard work and efforts are well worthwhile and thank you so much for not letting this go unnoticed: 'Vufold is one of those rare companies that excels in both quality of product and customer service' - that is fantastic to hear 😊 Thank you also for sharing how the Status slim frames and cill-less threshold gives you the final finish you were looking for. Kind regards Vufold

Posted 4 months ago

“Lovely quality”

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Posted 5 months ago

Many thanks Sara - we appreciate your kind comments 😊

Posted 5 months ago

“Great service , quick and reliable”

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Posted 5 months ago

Many thanks for sharing how pleased with the service you are Dawn and we really appreciate the 5 out of 5-star rating 😊 Kind regards Vufold

Posted 5 months ago

“The doors are great and we are very pleased with them. They look stylish and are easy to use and keep the open plan nature as well as being able to close the room to make it cosy. The best aspect was the customer service. The frame arrived and was damaged which was unfortunate, but I called the help desk, who were very friendly and apologetic and they resolved the issue by sending a replacement. We were not fitting it for a couple of weeks but I was keen to get the replacement as soon as possible - it arrived the next day!”

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Posted 5 months ago

Hi Dave, Many thanks for your kind review; we are delighted to hear how happy you are with your doors and that they have had the impact that you wanted to achieve 😊 Unfortunately from time to time we can get things wrong. Our guidance for delivery, checking items and installation are not there as a get out clause but to protect our customers in the event something does go wrong. All our guidance had been clearly followed by yourself which meant determining the cause of the issue was much more straightforward and allowed for a speedy resolution. We are really sorry that you did experience an issue, and we appreciate you sharing how pleased with our service and resolution you are. Many thanks again Dave for your kind feedback and understanding. Best regards Vufold

Posted 5 months ago

Vufold is rated 4.8 based on 1,836 reviews