Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,913 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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524

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and efficient team.”

Helpful Report

Posted 6 months ago

Many thanks for your kind words, David - lovely to hear!😊 Warm regards, The Vufold Team

Posted 6 months ago

“Goods look good, but not fitted as yet. Delivery was good, and goods looked in order. I've tried to check everthing I need is correct, but you do feel a bit pressured to unpackage everything within 72hours. I realise some people try it on, but paying this kind of money there needs to be a belief in the consumer if problems arise. Hopefully mine will all be okay.”

Helpful Report

Posted 6 months ago

Thank you for your review! 🌟 We're glad to hear that you're happy with how everything looks and that the delivery went smoothly. It's great to know that everything appears to be in order. We understand that the 72-hour check can feel a bit rushed, but it's designed to protect you in the unlikely event that something unforeseen has occurred. While we strive to be flexible, we aim to prevent any delays to your installation or unexpected expenses. We appreciate your understanding and hope everything goes smoothly with your installation. Thank you again for choosing Vufold! Best regards, The Vufold Team

Posted 6 months ago

“Good service and a decent product that works well. Some better explanation on a couple of stages on the instructions would be good”

Helpful Report

Posted 6 months ago

Hi David, Thank you for your review! 🌟 We're pleased to hear that you found our service good and the product decent and functional. We appreciate your feedback regarding the instructions. We're always looking to improve, so we'll definitely review them for better clarity. If there's a specific part you found not as clear as it could be, we would appreciate any additional feedback you can provide? Thank you again for choosing our products! Best regards, The Vufold Team

Posted 6 months ago

“Great quality as always. Reliable as always. On time as always. Good communication as always. No need to look any further. Your one stop supplier!”

Helpful Report

Posted 6 months ago

Dear Maartens, Thank you so much for your fantastic review! We are delighted to hear that you consistently find our products and services to be of great quality, reliable, and timely. 😊 Your continued support means the world to us, and we are thrilled to have you as a repeat customer. We also appreciate your reviews of the other products you have purchased from us. A massive thank you for taking the time to review our products and us as a company. We look forward to hearing from you again and working with you on your future projects! Best regards, The Vufold Team

Posted 6 months ago

“Vufold website easy to navigate in order to find your required product and complete your order. Delivery of stock items is good with excellent communication from the courier. I have had a self intsalled two door Inspire unit in my home for two years now and have purchased a three door unit for my new extention. Well made, quality products.”

Helpful Report

Posted 6 months ago

Hi Ian, Thank you so much for your continued support! 😊 We're thrilled to hear that you're impressed with the quality of our products and that you've chosen us again for your new extension. Your kind words about our website and delivery process mean a lot to us. It's wonderful to know that our hard work is appreciated and that we could provide you with a perfect journey from start to finish. Many thanks, The Vufold Team

Posted 6 months ago

“Easy order process and good product. Looks great when fitted”

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Posted 6 months ago

Thank you for your review, Michael! 😊 We're thrilled to hear that you found the order process easy and that the product looks great when fitted. Enjoy! 🌟 Best regards, The Vufold Team

Posted 6 months ago

“I am very pleased with the doors purchased from you. High quality, the color of the doors is also what I wanted. Thank you”

Helpful Report

Posted 7 months ago

Hi Joanna, Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you’re pleased with your new Vufold front door. It’s fantastic to know that the high quality and color met your expectations perfectly. 🎨🚪 Your satisfaction is our top priority, and your kind words mean a lot to us. Enjoy your beautiful new door! 😊 Warm regards, The Vufold Team

Posted 7 months ago

“The communication with the team was excellent and the doors were delivered as scheduled. The fitters said they were easy to install and they look fantastic. So pleased.”

Helpful Report

Posted 7 months ago

Thank you so much for your wonderful feedback, Margaret! 😊 We’re thrilled to hear that you had an excellent experience with our team and that your doors were delivered on schedule. It’s great to know that the fitters found them easy to install and that they look fantastic in your home. We’re so pleased that you’re happy with your purchase. Best regards, The Vufold Team

Posted 7 months ago

“From start to finish vufold provide a great service”

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Posted 7 months ago

Hi Robert, Thank you for your kind words! 😊 We’re thrilled to hear you had a great experience with Vufold from start to finish. Your feedback means a lot to us! Best regards, The Vufold Team 🌟

Posted 7 months ago

“We were impressed with the web site which we found informative .and decided to visit the showroom to view the doors, it was not a wasted journey,the sales team covered all aspects of the product, we purchased the Inspire oak internal bi-fold doors,the installation was very straightforward and was completed in a day,James in aftercrare was excellent ,replacing a faulty item which was dispached very quickly..........”

Helpful Report

Posted 7 months ago

Dear John, Thank you for your outstanding 5-star review! 🌟 We're thrilled to hear that you found our website informative and that your visit to the showroom was worthwhile - we appreciate you taking the time to come and visit us 😊 It's great to know our sales team provided you with all the necessary information regarding our products. We’re pleased to hear that the installation of your bi-fold doors went smoothly and that you had an excellent experience with James in our aftercare team. Quick resolutions are a priority for us, and we're glad you had a positive outcome. Thank you once again for your kind feedback. We truly appreciate your support 👍 Best wishes, The Vufold Team

Posted 7 months ago

“The customer service team were very accommodating, changing the delivery date when my builders were pushed back. The doors were very easy to install and look great.”

Helpful Report

Posted 7 months ago

Dear Fran, Thank you for your fantastic 5-star review! 🌟 We’re delighted to hear that our customer service team was able to accommodate your needs regarding the delivery date. Ensuring a smooth experience for our customers is our priority. Thank you also for sharing that you found the installation process easy and that you’re pleased with how the doors look. Your satisfaction means the world to us! Thank you again for your kind comments 😊 Best wishes, The Vufold Team

Posted 7 months ago

“A good selection of front doors to choose from, and during their sale at least, competitively priced. Ordering was easy, but communication about a delivery date was poor until very close to the delivery. This meant I was unable to provide an installation date for my builder, and now have to store my new front door until he is available. I have no idea about the quality of the product supplied as it sits wrapped up in my garage for the moment”

Helpful Report

Posted 7 months ago

Dear Andrew, Thank you for your review and for choosing our front doors. We focus on ensuring our customers receive top-quality products that offer good value for money, so we’re glad to hear you found our selection and pricing competitive 😊 We apologize for any inconvenience caused by the communication regarding your delivery date. We understand how important it is to coordinate with your builder. When you placed the order, you provided us with a specific date you didn’t want the door to arrive before. We planned the production and delivery accordingly, ensuring it arrived 2 days after this date, within the agreed 4-5 week lead time. Therefore, we have simply acted on your instructions. Nonetheless, we are sorry if our communication did not meet your expectations. We appreciate your feedback and the 4-star rating. We would love to hear from you once the door has been installed and hope you are happy with the end result. Thank you again for your feedback. Best regards, The Vufold Team

Posted 7 months ago

“A pleasure to deal with all the staff - delivered on the required date - brilliant service”

Helpful Report

Posted 7 months ago

Dear Kevin, Thank you so much for your wonderful 5-star review! 🌟 We’re thrilled to hear that you had a great experience with our team and that the delivery met your expectations. Your kind words and recognition of our efforts mean a lot to us. 😊 It was a pleasure to assist you, and we’re delighted to know you’re happy with our service. Best regards, Vufold Team

Posted 7 months ago

“Sadly the delivery was made at 7.30 and my wife was in the shower Your text said 8.00 am delivery The door was delivered to my house when I asked for it to be delivered to my garage on the road So I had to carry it back up the steps to the garage So product Ok Delivery was a shambles”

Helpful Report

Posted 7 months ago

Dear Mark, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the early delivery and the misunderstanding regarding the delivery location. Upon reviewing our records, we noted there was a discussion about delivering to your garage. However, we were not aware that the garage was separate from your property and up some steps on the road. This detail was unfortunately not communicated to our delivery company, and we apologize for this oversight. Our delivery company strives to be as accurate as possible regarding delivery times, which are largely based on traffic and the speed of previous deliveries. As one of the first deliveries of the day, they arrived earlier than anticipated. The delivery drivers are instructed to check if any changes to the pre-agreed delivery time are convenient, and if not, they should have waited until the agreed time. We are sorry if this did not happen in this instance and we will address this with our delivery company. We appreciate your understanding and are pleased to hear you are happy with the product. Thank you for your 3-star rating. Please accept our apologies for any mix-up on our side and for any inconvenience caused. Best regards, Vufold

Posted 7 months ago

“Awful doors, very disappointed. Instructions are not good. Needs more detail and real photos. Design drawings are not fit for purpose. I can't believe that I have paid nearly £1000 and I have to drill through the treated side of frame. And I cannot absolutely believe that I have to cut out the corner of the door to make it fit. Absolutely disgusting. I'll be calling you tomorrow to complain.”

Helpful Report

Posted 7 months ago

Dear Stephen, Thank you for your feedback. We apologize for any disappointment and that the product did not meet your expectations. If you can provide more clarity on the design drawings issue you refer to, that would be very much appreciated? To address your concerns, the frame is made of hardwood and is designed to be drilled on-site. It cannot be pre-drilled because the wall fixing locations will vary depending on the cavity or stud location. We provide all the necessary drill bits and cover caps as part of our free installation fixing kit for this purpose. The two-door configuration you purchased is reversible for left or right opening, which can be decided right up until the point of installation. Therefore, we cannot pre-cut the bottom pivot area on the door. However, we do provide a template to mark and cut this area accurately. Our assembly instructions detailing the installaiton process are available for download before making a purchase. We will review these instructions to see if we can make any improvements based on your feedback. We are extremely disappointed to hear the product described as 'awful' and ‘disgusting,’ especially as the Inspire doors are one of our best selling internal doors, and we have many happy customers who rate the product 5 out of 5 stars. Our customer gallery section also showcases many happy customers who have chosen to share images of their beautifully fitted doors. This further supports the positive experiences that many of our customers have had with our Inspire doors. We are sorry again to hear of your disappointment, and please do contact a member of our aftercare team so we can discuss this further with you. Best regards, Vufold

Posted 7 months ago

“Arrived when it should fitted as it should great doors would use again”

Helpful Report

Posted 8 months ago

Hi Anthony, Thank you so much for your fantastic 5-star rating of Vufold! We truly appreciate your feedback and are thrilled to hear that our doors fit perfectly, and met your expectations. We're even more delighted to know that you would use us again. We take pride in providing high-quality products and excellent customer service, so your kind words mean a lot to us 😊 Thanks again for choosing Vufold! Warm regards, The Vufold Team

Posted 7 months ago

“Very good service”

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Posted 8 months ago

Many thanks for the 5-star rating Andy 👍 We are pleased to hear you are happy with the service received! Best regards Vufold

Posted 8 months ago

“Amazing service and a quality product. Prior to ordering we contacted Vufold twice with questions about the internal bifold doors we were wanting to order. The staff were very helpful and knowledgeable about the product. After ordering, the communication about delivery was first class, with regular updates by email. The doors were delivered on time, and the third party delivery company were very good. Following installation we needed to contact Customer Support as we had four small screws missing (this didn’t affect the installation). The screws were delivered the next day by Royal Mail First Class Tracked. The quality of the doors exceeded our expectations. They look and operate great! Overall, 10 out of 10 for product and service, and I can highly recommend!”

Helpful Report

Posted 9 months ago

Dear Chris, Thank you so much for your glowing 5-star review of Vufold! We truly appreciate your kind words and are thrilled to hear that you had an amazing experience with our product and service. We pride ourselves on providing top-notch customer service, so it's wonderful to know that our staff was able to assist you with your enquiries and that our communication regarding delivery was satisfactory. We understand the importance of timely and reliable delivery, and we're glad you had a positive experience with our third-party delivery company. We're also delighted that you found our doors to be of excellent quality, exceeding your expectations. Our team strives to create products that not only look great but also function exceptionally well. Lastly, we're glad we were able to assist you promptly with the missing screws. Our Customer Support team is always here to help, and we're glad we could resolve the issue quickly. Thank you once again for your review and for recommending our product and service. Best regards, Vufold

Posted 9 months ago

“Professional service”

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Posted 10 months ago

Hi Steven, Many thanks for the 5-star rating - pleased to hear you are happy with the service 👍 Kind regards Vufold

Posted 10 months ago

“Total shambles. Still waiting for either goods or refund. Disorganised Admin.”

Helpful Report

Posted 11 months ago

Hi David, We are sorry that your disappointment in how we handled your order has led to you leaving a 1-star review. To add clarity to the situation, you placed your order on Friday 28th June and a link was sent to you so you could process your payment. From receipt of your payment, this was based on a three working day delivery, meaning delivery to you would have been on or before Wednesday 3rd July. The issue here is that you did not make payment until Monday 1st July, meaning delivery to you would then be on or before Thursday 4th July. Once payment was received, we dispatched your order to our delivery company who contacted you to offer a delivery date of Thursday 4th July. It was at this point you rejected the delivery, and you requested delivery to be completed a day earlier. As our delivery company could not commit to this, you were advised to contact Vufold to discuss this further. Following a conversation with our order processing team and us explaining our delivery process, you stated you wanted to cancel the order and you terminated the phone call. We tried to make contact with you an hour later to explain the cancellation process, however you again stated that unless delivery can be made a day earlier, you wanted to cancel the order, and again you terminated the call before we could explain the required cancellation process / terms. As we didn’t hear anything further from you, we emailed you the same day to confirm we will cancel your order, and your refund was processed also on the same day. If you have not received the funds back into your account, we suggest you contact your bank as we can see from our payment system that the funds were returned to you. It's not often we disagree with our customers; however, we do refute the claims made in your review as the issue has been caused through no fault of Vufold. We offered a delivery date within our agreed time frame, and we cancelled your order and refunded it to you on the same day you requested for us to do so. We did everything we could to assist you. Best regards Vufold

Posted 11 months ago

Vufold is rated 4.8 based on 1,913 reviews