Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Cheshire
Rating: 4.81

4.8 Rating 1,833 Reviews

99 %

of reviewers recommend Vufold

4.8

Based on 1,833 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield
Cheshire
SK10 2BN

447

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good no problems at all”

Helpful Report

Posted 3 weeks ago

Hi Gary, Thank you for your review and we are glad to hear all is good 👍 Many thanks Vufold

Posted 3 weeks ago

“Great product Had a problem with one of the doors, but all resolved and great customer from Martin”

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Posted 1 month ago

Dear Mark, Thank you so much for giving Vufold a 4-star rating! We sincerely appreciate your feedback. We are thrilled to hear that you consider our product great. We strive to provide only the best quality and satisfaction to our valued customers such as yourself. We are sorry that you did experience an issue and we appreciate your kind understanding. Resolving any issues you encountered and ensuring your satisfaction is of the utmost importance to us. We truly value your feedback as it helps us improve our products and services for all our customers. Once again, thank you for choosing Vufold and we look forward to hopefully working with you again soon. Kind regards Vufold

Posted 1 month ago

“Product very good service very good the only down fall are the instructions if you’re fitting it yourself it doesn’t tell you where to put the seals on when to put them in. We’ve got our doors in and we are struggling to fit the brush across the top without damaging it Otherwise all in all very good I’m very pleased with them”

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Posted 2 months ago

Hi Adrian, Many thanks for your 4-star rating! We are pleased to hear you are happy with the product and service 😊 Sorry to hear you experienced an issue fitting the brush seal; however, we are a little confused by your comments. On page 4 of the assembly instructions, section 2, we advise to fit the brush seal into the frame head before fixing the frame into the opening, and also provide a diagram. If you are still struggling, please do not hesitate to contact a member of our customer service team who will be able to assist you further. Thank you once again for your review, and we are delighted to hear how pleased overall you are. Best regards, Vufold

Posted 2 months ago

“Service was great,I had a question which was answer no problems customer service was great. Product is ok door had some blemishes in the paint ,but on the whole was ok . Cost wise a bit on the expensive side as it all come unassembled.”

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Posted 7 months ago

Hi Jeremy, Thank you for taking the time to share your feedback - we are pleased to hear you are happy with the service received 👍 Apologies to hear of your disappointment regarding the assembly aspect, the product you purchased is from our wooden ultimate front door range which is advertised as requiring professional fitting, and the fitting instructions are also available to download in advance. It is standard practise within the industry to supply timber front doors unassembled, apologies again that this did not meet your expectations. Our composite and aluminium front door ranges arrive pre-assembled into the frame with everything pre-machined. If you would like us to investigate the paint blemishes you have raised in your review, please contact a member of our team be emailing aftercare@vufold.co.uk or call 01625 442 899. Kind regards Vufold

Posted 6 months ago

“Very helpful and arrived 2 days later”

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Posted 8 months ago

Many thanks for the review June. Best regards Vufold

Posted 8 months ago

“Good service always helpful , good product”

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Posted 1 year ago

Thank you for sharing how pleased you are with the product and service received - much appreciated. Best regards Vufold

Posted 1 year ago

“Easy to order, good delivery”

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Posted 1 year ago

Thank you for your review, and its great to hear you are happy with the service. Many thanks Vufold

Posted 1 year ago

“Great friendly knowledgeable team. Thank You.”

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Posted 1 year ago

Hi Ken, Thank you for the lovely feedback. Kind regards Vufold

Posted 1 year ago

“We purchased two lots of Bi fold doors from Vufold doors last year, one external and a 6ft E wide internally, and after the twelve month they have been fitted they still work and look like new - very satisfied with the quality and the customer service was brilliant, but mostly they look beautiful.”

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Posted 1 year ago

Hi Tracey, We are delighted to hear how satisfied you are with the quality of both your internal and external bifold doors and thank you for sharing how pleased you are with the service received. Many thanks Vufold

Posted 1 year ago

“Good product, well made and finished; looks excellent. Excellent delivery timscale; just what we needed. However, fitting was NOT as easy as marketing leads you to believe. As part of a major house improvement project, we had the services of a professional joiner to hand and he had some difficulty in fitting the doors as the instructions were none too clear in places. The opening for the frame and doors has to be exactly square and there is little tolerance available. Whereas there were useful YouTube videos for other VuFold products there isn't one for this specific product; this needs to be rectified - it would help DIY'ers immeasurably. The doors are meant to lie flat against the wall when open but the door handle prevents a neat, stacked, look; it might be worth VuFold investigating a recessed handle arrangement as an option.”

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Posted 1 year ago

Thank you for sharing your experience and we are glad to hear you are happy with the overall look of your doors. The Inspire internal doors you purchased are one of our most popular ranges and we receive regular feedback on how easy the doors are to install, everything is pre-machined on the 2-door set except where the bottom pivot block requires cutting using the supplied template. Is there a specific part in the instructions you can direct us to so we can review this? The door does fold flat onto the wall however, you are correct and where the end door folds onto the adjoining door, the handle will stop both doors from folding fully flat against each other, we do have catch kits available that hold the doors together when folded back, or as you say a slimmer / recessed handle could be fitted. Thank you again for taking the time to share your experience and we are delighted to hear you are happy with the end result. Best regards Vufold

Posted 1 year ago

“The doors arrived on the correct date and were well packaged and damage free.”

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Posted 1 year ago

Many thanks for the review Mr West, and thank you for sharing that your order was delivered to you in a satisfactory condition. Best regards Vufold

Posted 1 year ago

“Good product at a good price that's relatively easy to install.”

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Posted 2 years ago

Hi Jeremy, We are pleased to hear you are happy with your purchase and thank you for sharing how easy you found the installation. Many thanks Vufold

Posted 2 years ago

“Very good service”

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Posted 2 years ago

Thanks for the review Tim - pleased to hear you were happy with the service. Many thanks Vufold

Posted 2 years ago

“Waiting time for interior bifold doors were pretty large, but when the order finally arrived it was worth it. The doors are excellent quality and it's relatively easy to install. It would have been nice to have an option of getting the door pre-varnished, but that's a small niggle. Very happy with quality of the doors we have.”

Helpful Report

Posted 2 years ago

Hi Waqas, Many thanks for the review. The internal doors you purchased are normally supplied on a 3 day lead-time, however, we are sorry that at the time of you placing your order we were waiting for the arrival of your doors from our factory so they were listed as available to ‘pre-order’ on our web site. We are delighted to hear though that you were not disappointed and thank you for sharing how pleased you are with both the quality and the ease of installation. We appreciate the feedback regarding the pre-varnishing option, it is possible to do this but unfortunately, it does significantly increase the lead-time. Thank you for letting us know how happy you are with your doors. Kind regards Vufold

Posted 2 years ago

“As many reviews say, the fitting of these bifolds is pretty easy with two people and the occasional extra help from me to hold things in place. The bifolds (I purchased 2.7m and 1.8m plus a window which isn't fitted yet) were very well made. Plus the delivery people were great and the bifolds came within a few days as advertised (the window was a few weeks later but it was clearly communicated that this would be the delivery time prior to purchase). However, a few points to be aware of - the frames are very tight to the margin the company says. For example, the 1.8m (1800), says allow 1800 for the opening and the frame is 1790. Our bottom frame piece was 1796 so very close to the tolerance. Extra brick shaving was required! Plus one of the keys was broken on receipt (this was the only damage) - which we only noticed when we took it out at the end to close the door for the first time. Initially, I was told by customer service that I need to purchase a new one from their supplier, however, in a subsequent conversation the issue was resolved amicably and a new key is now on its way. Finally, to help with decision-making on which product is best for you, it isn't clear in the description but you cannot open the 1.8m bifolds from the outside, only inside. So if you are in the garden and someone closes them inside to keep the warmth in, you cannot get back in as there is no external door furniture. Something to think about if these are to be your main doors into the garden. All in all, a generally good product and looks very smart but I would have chosen a different product instead of the 1.8m bifolds if I had realised you couldn't get in from outside. The 2.7m has a separate door so these work well and we have had no problem with this one at all (all fittings correct, installation easy and well made). Will review the window separately when it is fitted!”

Helpful Report

Posted 2 years ago

Dear Sian, Thank you for taking the time to submit your feedback. We are pleased to hear you were happy with the ease of installation, the construction of the doors and the delivery service received. We are sorry to hear you experienced a problem regarding the outer frame size, there are manufacturing tolerances but 6mm is excessive. The Status doors are manufactured and then installed into a steel rig to check everything over before being dispatched, so we are struggling to understand the discrepancy; however, this information has been passed to our production team to carry out extra checks. The only other possible cause is if the corner cleats used to align the frame were not fully tightened during installation. Thank you for your understanding regarding the broken key and we are glad we were able to resolve this to your satisfaction. Yes, you are correct, a 1.8 metre 2-door external bifold door permits locking and unlocking access from the inside only, so would not be suitable for use for example in a garden room without other access. If lockable/unlockable access is required from the external side, then a French door or a 3 door Bifold door would be more suitable. We do appreciate you sharing your experience and we look forward to receiving your window review. Kind regards Vufold

Posted 2 years ago

“Nice doors fitting generally good don't like brown caps for screws”

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Posted 2 years ago

Thank you for your review. Glad to hear you like the doors and found the fitting good. Sorry to hear you do not like the screw cover caps - we do supply them in white, grey and brown however it is optional if you use them or install your own. Many thanks Vufold

Posted 2 years ago

“Doors arrived on time and undamaged. Service was excellent.”

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Posted 2 years ago

Dear James, Thank you for your review, and we are pleased to hear you are happy with the service received. Kind regards Vufold

Posted 2 years ago

“Great quality product, look really good in situ. Fitting instructions could be better (more small details needed) but customer service helped.”

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Posted 2 years ago

Dear Anthony, Thank you for your review and we are delighted to hear you are happy with the quality and look of your doors. Apologies for any confusion with the instructions, we will be sure to take a look for any improvements. We are pleased to hear a member of our customer service team was able to assist you. Kind regards Vufold

Posted 2 years ago

“Very helpful and knowledgeable”

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Posted 2 years ago

Dear Neil, Thank you for your kind feedback. Kind regards Vufold

Posted 2 years ago

“The 1200 x2100 French Doors were installed OK following delivery at the agreed time by two friendly guys. My only crititsim is I will need to fit aluminium storm guards to the doors that I believe should have been supplied.”

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Posted 2 years ago

Dear John, Thank you for your review and we do appreciate the feedback. We are really pleased to hear everything went ok with your delivery and also the installation. The French doors you purchased should not require any additional items adding to the set other than what was originally supplied, however we are happy to discuss this further with you. Kind regards Vufold

Posted 2 years ago

Vufold is rated 4.8 based on 1,833 reviews