Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,000 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods have not yet been received (ordered end of august )”

Helpful Report

“Everything is OK and arrived on time. Well done.”

Helpful Report

“Great communication, advised alternative parts and despatched in good time, recommended.”

Helpful Report

“Excellent service they were short of one particular item but rung me to explain and upped the number of the other item to compensate very good service indeed.”

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“Super Fast Delivery,Great Customer Care and Service.”

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“Very efficient and helpful response. They identified a shortfall on part of the order and quickly made contact to offer an alternative item. All quickly dealt with and no major fuss caused due to original item being out of stock.”

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“Very happy, exactly what I needed. The exact measurements help me choose the right product for me.”

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“Required some replacement rubber feet for a step ladder, which I am now unable to purchase locally. Only ordered a small quantity but they were dispatched and delivered promptly. They look more durable than previously purchased items as they have a steel washer embedded in the base.”

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“Really excellent service from Vital-Parts. Customer Services were very helpful when I had a query and rang in. A delight to have ordered parts from them.”

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“Great service, got my package quickly. I recommend.”

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“Quick response to query and very prompt delivery. Many Thanks”

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“Good Service & Delivery.”

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“Fast delivery and a good product.”

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“Very helpful and easy to deal with”

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“All good stuff”

Helpful Report

“Despairing of finding a source of level-adjusting furniture feet, I came across Vital-Parts which had a wide range of sizes. Only snag was the £10 minimum order - but I understand that, and just bought some extra sets of different sizes to give me a range of options. Parts supplied are of good quality - exactly what I need.”

Helpful Report

“Excellent parts. Exactly what I was looking for and great quality.”

Helpful Report

“Web site easy to use and the instructions for choosing the correct item were very helpful. My preferred colour turned out not to be avail;able but I was informed quickly and politely by phone and the alternative was perfectly acceptable. The order arrived promptly. Very satisfied and will definitely deal with you again. Thank you.”