Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,000 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All as advertised”

Helpful Report

“What a great find this company was. They had everything I wanted & more; I’ve replaced all the push on feet on our Rattan Cube furniture, including height adjustable ones on the table itself. In fact in all instances the replacements are better than the originals. Ordering was easy (min spend was £10, which was quite difficult given how low the prices are) and delivery was really quick. Very pleased indeed.”

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“My order was delivered incredibly quickly. They didn't have the exact part I ordered so sent a more expensive replacement at no extra cost. Result. Great service.”

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“Goods ordered were exactly what i needed and delivery was very prompt. I would recommend Vital Parts to friends.”

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“Quick and professional service”

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“Excellent company to deal with. Very helpful and received order next day. Thank you for a great service”

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“The items I ordered didn’t fit as I had incorrectly measured. I spoke to customer service, returned the package and received the correct size by return post. A very good company with a service department that other companies rarely have. Many thanks. It was a pleasure dealing with you.”

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“great service”

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“excellent service and great products recommended”

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“Quality parts that work. Cheaper third party options to protect the chairs kept coming off and were to thin”

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“Easy to order and quick delivery”

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“Easy to order - parts delivery quickly - good service”

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“Very helpful staff , rapid service , always able to talk to someone on the phone .”

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“I wasn't sure which size replacement feet I would need. I was sent a sample of two sizes (free of charge). When I found the correct size I placed an order online. They arrived in a couple of days. Excellent service.”

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“Exactly what it said it was and delivered quickly Used for feet of legs on metal garden furniture, the scrapping noise was really annoying, now silent Front legs are oval so had to use 2 round ferrules on each , so I will have to order 4 more Then perfect job done Thank you vital parts Regards Jill brake”

Vital Parts 5 star review on 30th April 2021

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“Easy to evaluate with sample. Final order fulfilled quickly. Excellent product at a reasonable cost. Good value.”

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“Good quality”

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“Good service”

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“Inexpensive parts very fast shipping what more could you ask for great company”

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“Vital Parts were very good when they supplied samples of bolt covers before making a final order, plus they delivered all the caps when ordered.”

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Vital Parts is rated 4.7 based on 3,000 reviews