Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,000 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could have done with a locking nut but ok doing the job I got them for thanx”

Helpful Report

“Good products at a good price. Fast delivery and excellent communication. Called me to ask if a substitute item would be acceptable.”

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“Good arrived in time and were well packaged. Quality of end caps as required.”

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“Great service thank you!”

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“The parts for my garden furniture was better than the original so replaced more than I needed too”

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“Very satisfied with the service from Vital Parts would certainly use them again”

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“Excellent service, very helpful staff, would have no hesitate in ordering again”

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“Placed order 22/4 delivered to my home in Auckland New Zealand 7/5.Great service and the Connectors are exactly what I needed Many Thanks from Downunder.”

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“Web site not the easiest to understand technical department not the quickest to get back to you but finally got the parts i wanted and very happy now .”

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“This website is not the easiest to use but the service is great.”

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“Great Service. Good communication with phone order. one small problem with order but resolved very quickly. would defiantly use again.”

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“The inserts fit perfectly.”

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“Great customer service, honest business! I was accidentally sent a product that was defective and unfit for purpose. After verification, a full refund and replacement was offered. The process was pleasant and professional. I will happily order more from this business.”

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“Easy to use website, fair prices and delivered on time.”

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“Very fast and efficient”

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“Great product and great service. Would use again if needed”

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“Good customer service but unfortunately the selected product,rebar caps, were unsuitable.”

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“Super service, great price and fast delivery”

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“Great service”

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“Recently contacted as I was looking to renew some garden chair leg inserts. After a lot of help and a couple of free samples I was able to find exactly what I needed. Really helpful, many thanks.”

Vital Parts 5 star review on 5th May 2021

Helpful Report

Vital Parts is rated 4.7 based on 3,000 reviews