Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 2,999 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good website with lots of variety, at competitive price’s. Would recommend”

Helpful Report

“Vital parts have a great range I found exactly what I required. I ordered the part I required, but after a day was email to it was out of stock and that a replacement was available which would be dispatched instead if I didn't say otherwise. I found this customer service to be excellent and replacement product was great too.”

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“Exactly what I needed. Great product.”

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“Very easy transaction,would recommend to anyone”

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“very pleased fitted well thankyou”

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“Good price.Fairly Quick delivery.”

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“Excellent service and very quick on delivery. Would recommend this company.”

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“Absolutely fabulous service - special mention and thanks to Stephanie Just SO refreshing in this day and age of " impersonal " internet transactions and hassle , to be able to speak to a real human being , to be treated like customer who is important to their business , and for it to be followed up by impeccable product and service . I can not praise them enough congratulations”

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“Absolutely ideal. I was able to find the selection of parts needed. They arrived as ordered and did the job”

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“An excellent supplier with parts supplied on time and in full”

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“Good website and a large range of products. very good service. Peter Sandwell”

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“Very pleased with the caps that I received.”

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“Delivered promptly product very good”

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“Accurate advice given over the telephone and appropriate goods arrived to save the day.”

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“Amazing range, delivered promptly”

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“I received exactly what I ordered in good time. Their prices are competitive too.”

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“Good choice of parts and excellent service. I am not a commercial buyer so great that you can get small quantities.”

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“Had an issue with order but they managed too sort out they called me and was very professional”

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“Excellent service, good advice with free samples dispatched & goods doing the job”

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“Great customer service - when one of the parts I'd ordered was going to be out of stock for over a week they emailed immediately and recommended a perfect alternative that could be shipped immediately. Would definitely use again!”

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Vital Parts is rated 4.7 based on 2,999 reviews