Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

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“These guys always seem to have what I need, when I need it. Received the parts promptly, they are great quality and exactly correct spec.”

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“Did what they said. Very efficient”

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“Thank you for your service. Correct parts and delivered on time.”

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“Prompt and just as described”

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“Great service, caught the sales team just before Xmas holidays. A member of staff stayed behind to process the order, so I had the items ready for my return in the New Year.”

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“Top service and support. Proposed something good in replacement of another not available.”

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“Just what I needed came exactly as specified.”

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“Quality parts good price”

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“Didn't get parts no contact from them they asked for a review won't use again”

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“Excellent service. Fast response to my questions. I messed up an order ant they quickly managed to stop the order and amend it to my requirements no hassle. Products I use (domed tube caps) are very hard wearing.”

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“Not yet received”

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“Items received are as expected.”

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“Good price, delivery time and products”

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“first class quick service”

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“Easy to order , good delivery time and that was during a strike , would definitely re-order.”

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“Excellent service”

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“Thank you Vital Parts. Excellent and faultless service from enquiry through to delivery.”

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“Amazing customer service everytime and super fast delivery great company”

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“When ordering my items online, I was asked if, for some reason, the parts I ordered were unavailable, would I be open to them supplying a substitute, if said substitute was of equal or better quality to the part they were unable to supply. Or words to that effect. Well, what an excellent service. I of course said 'Yes'. As it turned out, the items I ordered were indeed out of stock, and they rang me up to ask if they were ok to substitute. As I'd already said yes to this online, I thought the phone call a needless step, but nonetheless, I of course said yes again. When the goods arrived, in good time, despite disruption to the postal service, they were just perfect for my needs. Excellent products, and good service. I've only marked them down to four, from a possible maximum of five, as, by making that phone call,they seemed to show a lack of faith in their own online ordering system. A very minor complaint as that is, and probably a bit petty of me, it wouldn't stop me using them again. I recommend them.”

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“Great Prompt service, kit arrived in less than 24 hours. What else is there to say. Thanks.”

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Vital Parts is rated 4.7 based on 2,995 reviews