Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,000 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well Done.”

Helpful Report

“I could not be any more impressed with Vital Parts and my dealings with them. They took customer care and satisfaction to another level in sourcing the perfect part for my requirement. Absolutely first class!”

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“Very quick and efficient company to deal with, and had a certain personal touch. They even gave me twice as many screws as I needed, not knowing that I have a habit of losing things like that. The furniture glides make my furniture much easier to move around now... Thank you”

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“Parts that were ordered arrived promptly. Communication from company was helpful and diligent. Overall a positive experience. Thank you.”

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“Required a new set of plastic end caps for a set of chrome frame dining chairs. Found just what was required on the web site with all important dimensions provided in the illustrations. Items arrived in a timely manner, given the Christmas break and were strait forward to fit. So very happy.”

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“These guys always seem to have what I need, when I need it. Received the parts promptly, they are great quality and exactly correct spec.”

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“Did what they said. Very efficient”

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“Thank you for your service. Correct parts and delivered on time.”

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“Prompt and just as described”

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“Great service, caught the sales team just before Xmas holidays. A member of staff stayed behind to process the order, so I had the items ready for my return in the New Year.”

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“Top service and support. Proposed something good in replacement of another not available.”

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“Just what I needed came exactly as specified.”

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“Quality parts good price”

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“Didn't get parts no contact from them they asked for a review won't use again”

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“Excellent service. Fast response to my questions. I messed up an order ant they quickly managed to stop the order and amend it to my requirements no hassle. Products I use (domed tube caps) are very hard wearing.”

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“Not yet received”

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“Items received are as expected.”

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“Good price, delivery time and products”

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“first class quick service”

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“Easy to order , good delivery time and that was during a strike , would definitely re-order.”

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Vital Parts is rated 4.7 based on 3,000 reviews