Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,994 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“received items in a timely manner and as ordered”

Helpful Report

“Het contact met Vital Parts is zeer goed maar toch, Ik wacht op heden 18 april 2021 nog steeds op mijn zending sinds de besteldatum van 3 april 2021. Er zouden douaneproblemen geweest zijn (Brexit?) Ze ondernamen reeds een tweede poging om het pakket naar mij te sturen. Hoelang het nog zal duren weet Ik niet.”

Helpful Report

“Together with some adjustable feet, we ordered 40 off self adhesive felt pads 50mm x 50mm x 2mm, which were out of stock and we were offered an alternative 40mm x 40mm x 2mm. However, later that day we realized there was a better 45mm x 45mm x 3.5mm alternative and sales advised there were 49 in stock, so they emailed customer services to change our order. On checking later this hadn't been done and there were then only 30 left. So we asked customer services for those 30 and the remaining 10 of the 45 x 45 x 2. However, when the package arrived the order hadn't been changed as agreed. Not only that, but we don't appear to have been credited with the difference between the original ordered felt pads and the lower priced ones sent. It's only a few £'s, but nevertheless should have been done, and with the mess-up due to no stock, hasn't got us off to a good start on our first order.”

Helpful Report

“Everything was sorted expertly and proficiently.”

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“I ordered 40 nylon washers. They were perfect for my needs. They took 6 days to arrive; they were ordered on a Saturday and arrived the following Friday. They were despatched on the 16th of March.”

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“Parts missing first time because package cut open but very swift with replacement. Staff very good at sorting order,and explaining about products. Very good thanks.”

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“All delivered thank you”

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“New plastic feet for our chairs were difficult to fit but satisfactory when fitted.”

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“I ordered 100 components but was soon contacted by a lady who told me that they had insufficient stock. It turned out that there was only a small shortfall so the amount was made up by products of the next size down. Delivery was fast and free. I would definitely use Vital Parts again.”

Helpful Report

“Goods delivered promptly, and working as described, would recommend”

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“quality parts at a great price. delivery time could be shorter.”

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“The sales person was most helpful. Sent me a sample which helped me buy the correct product. Delivered on time from stock. Good”

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“Gamma muy variada”

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“Nice Service and quick delivery a little expensive.”

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“A BIT DELAYED GETTING THE ORDER OUT BUT PARCEL FORCE WERE VERY QUICK. AS THERE WAS NO ORIGINAL INVOICE OR CUSTOMS DECLARATION ON THE PARCEL I WAS VERY PLEASED TO RECEIVE IT WITHOUT COMPLICATIONS”

Helpful Report

“Excellent customer service provided by Bethany, answers were given in a timely manner and the parts were both correct, arrived in good condition within the timescale outlined.”

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“I WAS EXPECTING GREY AS THE PICTURE SHOWS. WOULD HAVE BEEN HELPFUL TO HAVE HAD A PROOF TO VIEW THE FONT BEFORE ORDERING.”