Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,981 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,981 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 5th May 2024

Imran Ali

Vital Parts 5 star review on 11th April 2024

John Schoon

Vital Parts 5 star review on 21st March 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Vital Parts 5 star review on 20th August 2023

Karen TAYLOR

Vital Parts 5 star review on 13th August 2023

Mark Gough

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product, despatched on time. I had a little trouble deciding the correct size - could have done with the diagram having some more dimensions shown”

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“A source of hard-to-get parts.”

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“does the job”

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“I was pleased with the service that Vital Parts gave throughout.”

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“Items arrived on time, good quality for my purposes.”

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“Easy to see and order parts required from website. Parts were what was required and order and arrived within promised timeframe. Happy customer.”

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“Top service and support. Proposed something good in replacement of another not available.”

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“Quality parts good price”

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“Items received are as expected.”

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“When ordering my items online, I was asked if, for some reason, the parts I ordered were unavailable, would I be open to them supplying a substitute, if said substitute was of equal or better quality to the part they were unable to supply. Or words to that effect. Well, what an excellent service. I of course said 'Yes'. As it turned out, the items I ordered were indeed out of stock, and they rang me up to ask if they were ok to substitute. As I'd already said yes to this online, I thought the phone call a needless step, but nonetheless, I of course said yes again. When the goods arrived, in good time, despite disruption to the postal service, they were just perfect for my needs. Excellent products, and good service. I've only marked them down to four, from a possible maximum of five, as, by making that phone call,they seemed to show a lack of faith in their own online ordering system. A very minor complaint as that is, and probably a bit petty of me, it wouldn't stop me using them again. I recommend them.”

Helpful Report

“Great service but postage is a bit pricey so get everything you need in one order.”

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“The replacement chair foot pads that were supplied have been fitted.”

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“Great communication, advised alternative parts and despatched in good time, recommended.”

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“Great product good service”

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“Willing to supply small orders, a real plus for any DIY project. Online ordering was easy, delivery prompt and parts of good quality. It would have been a 5* review if they had every size I ordered in stock, unfortunately one size was out of stock and realistically they couldn't tool up a short run for a £2 order. Customer support were good about contacting me and offering different options, but a partial refund was the only practical option- it was actioned immediately. I will use Vital Parts again.”

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“Well made parts, fast delivery”

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“I have mixed feelings about this review. Usually, great service but two further delays and one l only found out about after l sent an email, only warrants 4 stars this time round. Don’t be put off however. This was my second order with this company and the quality of the items l ordered are superb and l am very happy that they are very well made and robust. I will definitely use this company again, bookmarked for next time.”

Helpful Report

“Goods arrived and were as described, all fitted very well. Unable to say much more as we have been away and so it is too long ago now to remember!”