Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,981 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,981 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 5th May 2024

Imran Ali

Vital Parts 5 star review on 11th April 2024

John Schoon

Vital Parts 5 star review on 21st March 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Vital Parts 5 star review on 20th August 2023

Karen TAYLOR

Vital Parts 5 star review on 13th August 2023

Mark Gough

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy Web Site to order from, quick service and notified of order status”

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“Delivered in good time and items were as requested”

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“The items arrived on time,will use this company again.Thanks”

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“Arrived on time and did the business as hoped!”

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“Good product, good communication, quick delivery.”

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“Sadly the item we needed could not be supplied but Emily in Customer Services was extremely helpful in trying to resolve the problem (tech spec on website misleading) and ultimately refunding us.”

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“Well made products, well packaged and delivered in timely manner. I would like to see wider range of products ( I needed to trim the end caps as I am using a tube with a thicker wall).”

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“Very good service, easy to communicate with via email. Nice to be able to talk to someone in person who will deal with your queries swiftly.”

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“Only place I could find what we needed. Thank you.”

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“It's ben a while since I've needed Vital parts, did miss not being able to place order on phone but was very please I could go in as guest on web, items arrived on time and in good condition”

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“purchased the square plastic ferrules. They fit well, but wish they were also available in a clear plastic. I chose the white, but as my chair legs are wood, stand out a bit.”

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“Just like the original”

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“Good fit, arrived quickly. Would have preferred in clear plastic as the white stands out a bit. Otherwise all good.”

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“Goods arrived quickly and in good order. Bit disappointed that the rubber feet were a bit flimsy. Had to add washers before attaching them to chair legs or the screws would have pulled through the rubber. Very effective now that they are fitted.”

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“Vital Parts supplied excellent quality products but I have only one gripe and that was the despatch and delivery period which let you down and hence the reason for only given a 4 rating.”

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“I ordered part FWA001 (250 off) which at the time were said to be in stock! I received a bag claiming to contain part FWA003. I could have lived with the substituted part since it only meant using a pan head M2.5 screw instead of a countersunk M2.5 screw. However, the bag contained an assortment of much larger sizes M6/M8 etc which are useless to me!!! I rang customer services who said they would have them collected and would email me with a delivery time for the correct part!!! I've heard nothing!!! Terrible!!!! I cant be bothered to chase for my money back... I'll just never use Vital Parts again! Follow up: To be fair, Kimberley in customer services rang me. She was very apologetic and personally went to the warehouse herself to find there was a genuine mix-up in the storage bins. The delay meant I had to source the parts elsewhere, but Vital Parts promptly refunded my money and issued a free postage sticker for return of the goods. Thank you Kimberley ..and in hind sight I will try Vital Parts again if the need arises!”

Helpful Report

Good Afternoon Kim, Thank you for taking the time to leave your feedback. I can see from looking into this for you that a member of our Customer Service team are currently handling resolving this for you and will continue to do so until the matter is resolved. Thank you for your paitence and rest assured we will do what we can to put this right for you. Kind Regards, Victoria Customer Service Manager.

“Vital parts have provided me with the plastic feet I needed to support timber joists. For me they are an ideal solution to keeping the joists off the ground. However I do think they are rather expensive.”

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“Good quality part and a wide product range. Very good service. Only thing preventing me giving 5 stars is the min order of £10 which could be limiting in some circumstances, but is understandable.”

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“still not received goods . Update situation all sorted , good customer service”

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Good Afternoon Anthony, Thank you for getting in touch regarding your recent order. I am pleased a member of our team was able to assist you and put this right for you. If you require any further assistane, please do not hesitate to contact us. Kind Regards, Victoria Customer Service Manager - Vital Parts

“I am happy with the product and reasonable quick delivery”

Helpful Report

Vital Parts is rated 4.7 based on 2,981 reviews