Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The parts I got were fine, they were missing 2 pieces however, and the parts I returned I never got a refund for after returning or even contacted in regards to them as promised via telephone. Won't be ordering again or recommending.”

Helpful Report

Hi Kurt, Apologies that it took longer than expected to respond to your return request, from time to time these requests can build up due to processing but we are always trying to improve efficiency here so your feedback has been noted. I do believe your refund has now been processed and replacements have been sent for the missing parts you did not receive. Unfortunately this is due to a pick error in our warehouse, we are always looking to improve on these so any feedback will go back to our warehouse manager. We have also included some extra inserts alongside your replacements as a gesture of goodwill. Please also get in touch for any future orders and we will also upgraded the postage on your next order free of charge. I hope that this resolution was satisfactory and that you won't be put off from using us in the future. If there is anything we can do to help, please do get in touch via email or over the phone. Kind Regards Lisa C, Vital Parts

“I ordered some nylon washers and PVC end caps from Vital Parts. They phoned me to say they were out of stock on the parts I ordered, and they offered me alternatives which were perfectly acceptable, so I said I would be happy to accept them. They arrived the next day!”

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“Great selection of useful fixtures and fittings - a lot of which are difficult to source elsewhere. Well organised web site makes it easy to find stuff. Prompt delivery and hassle free transaction. Highly recommended and will use again.”

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“Item supplied was as ordered. One small part was missing but Vital parts supplied a replacement without any problem. excellent customer service, would buy from them again”

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“Parts well made sizes as advertised perfect fit. Good delivery service as well.”

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“They did what they were intended to do, and they arrived fairly promptly.”

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“Perfect product for the use I needed it for.”

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“Great service. Delivered before stated time slot. Excellent.”

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“Very pleased with the product.Arrived very quickly.Easy to use and very effective.”

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“Just what I needed”

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“Good shopping experience! Goods as described excellent quality would use seller again”

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“Very efficient turn around from ordering and parts fit perfectly. Thank you.”

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“Great service from Vital Parts - my order came bang on time, very well packaged, cannot fault them in any way, and I recommend them to everybody.”

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“The rubber feet were screwed on with the screws supplied ,the problem was the rubber came of when anybody moved the patio chair. I resolved the problem by changing the the gauge of screw to a 10 gauge which as a bigger head which holds the rubber feet in place.”

Helpful Report

Hi John, sorry to hear that our product was unsatisfactory and not to a good standard. Your feedback on these has been noted and we will be getting these checked in the warehouse to make sure they are up to the correct standard. We are always looking to improve our service and are grateful for your feedback. We are glad to hear you will be ordering from us again in the future and we are happy to upgrade your postage on your next order as discussed. If there is anything further we can do to help, please do get in touch via email or over the phone. Kind Regards Lisa C

“Excellent service, lots of really useful stuff that’s hard to find.”

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“Order exactly as described, despatched quickly.”

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“Excellent service and goods on offer.”

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“Wanted some rubber feet for a new swimming pool heat pump that I’d purchased. Found just what I needed at Vital Parts. Just the job!”

Vital Parts 5 star review on 3rd September 2019

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“Everything arrived on time”

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“Very easy to contact by phone and staff were helpful with my queries about some products. We ordered just the right thing for our situation and are very happy with the. Furniture now glides easily & safely over our new vinyl flooring.”

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Vital Parts is rated 4.7 based on 3,001 reviews