Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

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“It was only a small order but it was dispatched promptly. The product description was accurate.”

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“What a great company this is, where else can you get these specialist components in small quantities, delivered so quickly. Thank you Vital Parts.”

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“Prompt delivery and high quality product”

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“The small order I made was good quality and sent promptly. The cost of postage was however far too much for the 2 small items ordered.”

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“A very good service and excellent quality of parts supplied”

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“Excellent service from starting on the website to the swift dispatch and delivery of the materials as ordered. Customer service was excellent and I would not hesitate to recommend the company to other people. I would certainly use them again in the future.”

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“Very impressed with assistance given during telephone conversation. Order was dispatched and arrived sooner than expected. An excellent experience. Look forward to doing more business in the future.”

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“Vital Parts was very fast in confirming and shipping the item ordered. I would highly recommend them and not hesitate to use the company again. Very happy with the service”

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“I have had good experiences with Vital Parts, the only time I was disappointed was when I rang to order a few samples which didn't arrive - they were probably lost in the post however it may have been because the order was lost or not processed..?”

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“The product was exactly as described , well priced, quick to arrive and and totally satisfactory. Good site and service.”

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“Fast delivery, excellent communication, good quality product. Thank you.”

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“I was very happy with my order, they were exactly what I needed and arrived the next day... Couldn't be happier”

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“Everything was okay”

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“Excellent service. Staff member extremely helpful. Sent us a sample and we were able to determine the product size we required. Ordered the product, arrived on time and fit perfectly.”

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“Pleased with my purchase, Just what I had been looking for. Reasonably priced. Order arrived promptly and well packaged. I would happily use this company again.”

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“Although I was originally wanting pads for my 2"dia settee legs, I was persuaded by Lisa to order 40mm round PTFE adhesive furniture leg pads. These were promptly delivered and easy to fit. Hugh Campbell”

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Hi Hugh, Apologies for the incorrect parts being sent. From time to time there are pick errors in our warehouse. I have escalated this to our warehouse manager who advised that the parts were incorrect in our warehouse. This has now been rectified and we have sent out FOC replacements to be with you early next week. We are always trying to improve efficiency so your feedback has been noted. I do hope that this resolution was satisfactory and that you won't be put off from using us in the future. If there is anything else we can do to help, please do get in touch via email or over the phone. Kind Regards Lisa C

“Required parts arrived promptly.”

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“On both occasions I have used Vital Parts my order has been delivered promptly and at a reasonable price.”

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“Useful parts delivered promptly. I will use Vital Parts again soon”

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“Parts were great, dispatched in good time and am likely to be back for more!”

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Vital Parts is rated 4.7 based on 3,001 reviews