Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web site not the easiest to understand technical department not the quickest to get back to you but finally got the parts i wanted and very happy now .”

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“This website is not the easiest to use but the service is great.”

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“Great Service. Good communication with phone order. one small problem with order but resolved very quickly. would defiantly use again.”

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“The inserts fit perfectly.”

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“Great customer service, honest business! I was accidentally sent a product that was defective and unfit for purpose. After verification, a full refund and replacement was offered. The process was pleasant and professional. I will happily order more from this business.”

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“Easy to use website, fair prices and delivered on time.”

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“Very fast and efficient”

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“Great product and great service. Would use again if needed”

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“Good customer service but unfortunately the selected product,rebar caps, were unsuitable.”

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“Super service, great price and fast delivery”

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“The parts I ordered were fine but to be honest the delivery was slow ordered on the 26th april recievieved on the 5th May”

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“Great service”

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“Recently contacted as I was looking to renew some garden chair leg inserts. After a lot of help and a couple of free samples I was able to find exactly what I needed. Really helpful, many thanks.”

Vital Parts 5 star review on 5th May 2021

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“All as advertised”

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“What a great find this company was. They had everything I wanted & more; I’ve replaced all the push on feet on our Rattan Cube furniture, including height adjustable ones on the table itself. In fact in all instances the replacements are better than the originals. Ordering was easy (min spend was £10, which was quite difficult given how low the prices are) and delivery was really quick. Very pleased indeed.”

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“My order was delivered incredibly quickly. They didn't have the exact part I ordered so sent a more expensive replacement at no extra cost. Result. Great service.”

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“Goods ordered were exactly what i needed and delivery was very prompt. I would recommend Vital Parts to friends.”

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“Had to chase up order previous order which was wrong when it arrived. Despite contacting company and showing what my original order was no apology given”

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“Quick and professional service”

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“Excellent company to deal with. Very helpful and received order next day. Thank you for a great service”

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Vital Parts is rated 4.7 based on 2,995 reviews