Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,003 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,003 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for delivery of some pvc caps Ordered over a week ago”

Helpful Report

Good Afternoon, thank you for getting in touch with feedback surrounding your order. I can see that the goods have been delivered on a tracked service earlier today. Please accept my apologies for the delay around the order and should you wish to discuss this further, I will be happy to answer any questions you may have. Please do not hesitate to let me know a suitable time to call you to discuss. Kind Regards, Victoria Customer Service Manager

“Good arrived in time and were well packaged. Quality of end caps as required.”

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“All items delivered on time. This was the only supplier I could find that had the parts that I needed.”

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“Great service thank you!”

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“The parts for my garden furniture was better than the original so replaced more than I needed too”

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“Very satisfied with the service from Vital Parts would certainly use them again”

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“Excellent service, very helpful staff, would have no hesitate in ordering again”

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“Placed order 22/4 delivered to my home in Auckland New Zealand 7/5.Great service and the Connectors are exactly what I needed Many Thanks from Downunder.”

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“Web site not the easiest to understand technical department not the quickest to get back to you but finally got the parts i wanted and very happy now .”

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“This website is not the easiest to use but the service is great.”

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“Great Service. Good communication with phone order. one small problem with order but resolved very quickly. would defiantly use again.”

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“The inserts fit perfectly.”

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“Great customer service, honest business! I was accidentally sent a product that was defective and unfit for purpose. After verification, a full refund and replacement was offered. The process was pleasant and professional. I will happily order more from this business.”

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“Easy to use website, fair prices and delivered on time.”

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“Very fast and efficient”

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“Great product and great service. Would use again if needed”

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“Good customer service but unfortunately the selected product,rebar caps, were unsuitable.”

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“Super service, great price and fast delivery”

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“The parts I ordered were fine but to be honest the delivery was slow ordered on the 26th april recievieved on the 5th May”

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“Great service”

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Vital Parts is rated 4.7 based on 3,003 reviews