Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Buckinghamshire
Rating: 3.94

3.9 Rating 2,265 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

Metrics

Info

3.9

Based on 2,265 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Welcome to Virgin Experience Days - the home of anti-ordinary gifts.

With more than 5,000 experience gifts across the UK to choose from, we’re firm believers that the best gifts bring people closer. From all-timers like driving and hot air balloons, through to husky hiking, immersive theatre and beyond, there’s an experience gift to suit everyone. And with easy exchanges, flexible booking and instant e-voucher delivery available across the range, you can be sure that it’s the right gift, every time.

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info@virginexperiencedays.co.uk

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given two Virgin Experience Days as presents and it has been a nightmare to book! I have managed to book the Thames River Cruise but the horse racing is proving impossible! There are very limited dates - as I can't get the time off work, I won't be able to go! My husband and a friend will try to use them if we can ever get it booked! You have to activate the voucher, then contact the race course and they will send a form to send back with your voucher! Ridiculous! If we wanted to exchange the vouchers for another, we would have had the same nonsense with forms etc AND we would have been charged £20! Avoid!!!!!!!!”

Helpful Report

Posted 10 years ago

“Awful experience and that's just trying to book! Impossible to find a hotel which suits our availability within the strangely limited time limit of our voucher (9 months?) and in a desirable hotel. It seems as though Virgin know that British people are too polite to warn friends and family, who buy these vouchers in good faith as presents, not to bother in future as they are almost un-useable.”

Helpful Report

Posted 10 years ago

“BEWARE - Got this as a present from my gf and what it doesn't make clear are the extras that you probably want to have, such as insurance to cover the £5,000 excess on the supercars, the track I wanted to use extra £20 and £10 for a demo lap so you can get the most from the cars you drive. In the end cost an additional £65. Not gone on it yet but we feel disappointed that these items are not highlighted at point of purchase.”

Helpful Report

Posted 10 years ago

“We had a voucher for a London Theatre & Hotel over night stay. We did find getting through to the booking office took a long time but once we finally got to speak to someone (Helenie)she was more than helpful. We chose to see the show Wicked and we did wonder would we be given ( top price on the day tickets) as expected and sure enough we had brilliant seats. The hotel Central Park in Queensway was a great location. Very helpful staff. Rooms lovely everything we needed. Peaceful sleep. The only thing we felt Virgin experience could have booked was a full breakfast but we had a continental option for the sake of an extra £5 each I felt it was a bit of a let down. Having said that the breakfast we had was enjoyable. I had read negative reports on this hotel but my option is I would definitely stay again. We actually booked an extra night so that tells you something.”

Helpful Report

Posted 10 years ago

“Still waiting since Monday to book a date to use our virgin experience voucher. It is now Friday, and we still haven't been able to book, Just waited on the phone for 30 minutes, listening to a recorded message telling us that they were extremely busy. Then we were cut off with a message saying this number is temporarily unavailable. At this rate our voucher will be out of date and our phone bill will be expensive. Come on Virgin, we expect better than this.”

Helpful Report

Posted 10 years ago

“Tried to book an experience but could only book 2 days after the experience expired. Been in touch with them and was basically told that when I bought the experience it was half price, to boos that experience now I have to pay full price. It is not my fault that the experience is fully booked. What a terrible service and I will never be using virgin experience again.”

Helpful Report

Posted 10 years ago

“BEWARE: Complete waste of money. Received the voucher for my 50th birthday on 21 December. Voucher says that you should allow at least 8 weeks in advance, so I duly tried to book 10 weeks in advance before the expiry date of 14 June. However, everything is fully booked, no availability until dates after the expiry date. Voucher cannot be extended. So that's it, what a waste of money and how disappointing, especially for the person who bought this as a present for me.”

Helpful Report

Posted 10 years ago

“Paid for Virgin Experience at a London hotel with cinema for a film with food and a drink. Arranged a date to redeem the voucher then booked a hotel to stay for the event. Arrived at hotel with cinema to be told event was off as they had double booked. I will never purchase another Virgin Experience voucher again and would recommend avoiding them total waste of money.”

Helpful Report

Posted 10 years ago

“Admin fee of £5 to change a £15 voucher. They say this is a goodwill gesture because it would typically be a fee of £20. Hahahahaha! Avoid.... Can't understand why people buy gifts through sites like this but if you're going to bother, don't use this one! Oh, and if you are the lucky recipient of one of these 'gifts', look forward to lots of hassle! Richard Branson, you should be ashamed of linking your name to this endeavour. Gfy.”

Helpful Report

Posted 10 years ago

“Had a sharing platter & champagne at Harrods as a wedding anniversary present came up from Somerset with are overnight suit case only to be told we were not allowed in with the case ( Understandable) then instructed to go to the rear of the building where we could store the case on arrival they wanted a fee non refundable of £25.00 needless to say did not pay and did not experience the gift my wife was most disappointed..”

Helpful Report

Posted 10 years ago

“Brought superblaSt 2 car experience as Xmas present. After holding for ages on 0844 number was told there was very minimal days to go and as we wanted to coincide it with holiday chose anglesey but was told this would incur £20 surcharge per car. There is no mention of having to pay extra for certain tracks, insurance etc. As a disabled unemployed lady I feel it is totally unacceptable and wrong to advertise the experience day at one price but when you book doubles in price. Feeling very let down and disappointed. Won't use Virgin again. Beware.”

Helpful Report

Posted 10 years ago

“After taking nearly a week to get through to someone to book using my voucher, the day I wanted to go had now gone so had to book on a random day, unfortunately At 3am in the morning I was due to go I was violently sick and had to cancel, only to be told I needed to give 48hrs notice so would have to forfeit my voucher which by the way was a present from my partner. I was told I could try and claim it back but needed to fill out a form which had to also be filled in by a medical profession, obviously you don't bother a dr when uve been sick. Overall Iam very disappointed with the whole experience, it's supposed to be a nice thing it's been a nightmare, would never recommend Virgin experience to anyone !!”

Helpful Report

Posted 10 years ago

“Purchased a gift experience and when I received it the experience had less than 6 months to run, nothing was stated when purchasing that there would be such a short date to use the experience. Mealy mouthed in deducting my postage from my refund and I have lost out on postage twice by returning the item for a refund. I genuinely thought that I would have at least a year to use my experience""...... Never Again !!!”

Helpful Report

Posted 10 years ago

“Will never use virgin experiences again. Service absolutely terrible. To cut a long story short. Never got my package. Signed for delivery clearly shows a different person (not us signed for it). So in my opinion, fraud has occurred, Virgin refuse to resupply or refund. In my opinion, my wife's present obviously being enjoyed by someone else who has committed theft and Virgin do not care as they have their money. Disgraceful service and my personal recommendation is to never use this company.”

Helpful Report

Posted 10 years ago

“This star rating is for the customer service that I received after my son had a serious knee injury preventing him from using his driving experience voucher before the expiry date. I nearly didn't bother asking because of the negative reviews I'd read about voucher expiry (after all - the voucher did clearly state the expiry date), but I'm glad I did! A lady by the name of Lauren could not have been more helpful and the voucher was extended free of charge. I don't know why (or if) the service I received was any better than other people, but I can only report on my own experience. I have to admit that my son is yet to use the voucher, so I hope that he doesn't encounter any problems at that point. Either way, I will be back with a further review.”

Helpful Report

Posted 10 years ago

“Possibly the worst company I've ever dealt with from beginning to end (though I wish it was actually the end). I was given 160.00 voucher for a special birthday from my family. I bought 3 experiences. 1 towards a hotel, 1 full days sea fishing and 1 haircut, blow dry & head massage. Hotel went fine. I had booked sea fishing but then had to have an urgent operation and 2 weeks before the fishing realised I wouldn't be fit enough so cancelled and was told by the fisherman that he'd contact Virgin to let them know so they could reissue my voucher for another experience. After 3 weeks I heard nothing so I contact them to find out the fisherman has claimed I was there. So, I now have to pay for a doctor to fill in an insurance form to 'maybe' claim my money back if they agree to it. The hair voucher has been a complete joke! The process of booking anything is really hard work! After choosing my hair experience I was told there were no salons anywhere near me and they would contact me if any new salons joined. In April I was told they had a new salon 30 miles away but they couldn't tell me the name as it was company policy? I would hear from the salon. After 4 months I'd heard nothing. I called back and was given the number for the salon but they still couldn't tell me the name and that they forwarded my details to the salon 4 months ago. I called the salon who had never heard of Virgin Experience Day??? I gave my details and was told I'd be contacted within a week with more info. 3 weeks later still nothing. I called Virgin who now tell me they never spoke to me in May, 4 months ago and there might be 1 lady who I spoke to in May who has more details but she's in 'bookings' and she's the only person who works in that department. What a JOKE!!! I'm at my wits end! and considering contacting Watchdog or similar. I'll give it one more shot, try and speak to a manager, on their premium number then if no luck I'll take it further. In all my years I never thought Virgin would own a sideline that is so diabolical.”

Helpful Report

Posted 10 years ago

“My husband received a 15 mile helicopter flight as a Christmas gift. He registered the voucher on Boxing day. Shortly after registering it he had to undergo major surgery and was not able to take the flight for several months. In September he tried to book the flight, but could not remember his password, and the website did not recognise his email address to change the password. He has emailed the company 3 times and to date has not received a reply. When he telephoned them, they said 'We are Acorn, this is nothing to do with us, you have to do this through Virgin.' What a terrible waste of money.”

Helpful Report

Posted 10 years ago

“Without doubt The most complicated and lengthy booking process of anything I've ever booked. So many pitfalls and Ts and Cs! It's almost as it they don't want you to actually bother booking the experience at all. I suppose then Virgin/Acorne keep 100% of the money you've paid and don't have to compensate the experience provider - that's probably why it's so ridiculously complicated and prone to fail. I certainly wouldn't recommend it and am astonished the company gets any business at all.”

Helpful Report

Posted 11 years ago

“We bought a voucher for an Afternoon Tea for two at The Shard and were offer 10:30AM on one of two dates. Avoid this company, they will take your money and then say that there is no availability.”

Helpful Report

Posted 11 years ago

“We swapped a glamping weekend for 1 night in a hotel so we thought it would have been the same price as voucher. The room was nothing special we were one of 3 couples no one else so to the restraint very little choice so we ordered 2 burgers with chips that was £28 then 2 glasses of red wine and 2 halves of bud came in a total of just under £52 breakfast your cerals toast we had 2 English breakfast and that was in with price of the room at £63 what I want to know is where is the other £37 of my 1 night in a Mercure Park Newton it seems they mainly catered for weddings never again I feel thoroughly Ripped off and it ruined our break”

Helpful Report

Posted 11 years ago

Virgin Experience Days is rated 3.9 based on 2,265 reviews