Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Buckinghamshire
Rating: 3.94

3.9 Rating 2,265 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

Metrics

Info

3.9

Based on 2,265 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Welcome to Virgin Experience Days - the home of anti-ordinary gifts.

With more than 5,000 experience gifts across the UK to choose from, we’re firm believers that the best gifts bring people closer. From all-timers like driving and hot air balloons, through to husky hiking, immersive theatre and beyond, there’s an experience gift to suit everyone. And with easy exchanges, flexible booking and instant e-voucher delivery available across the range, you can be sure that it’s the right gift, every time.

Visit Website

Email:

info@virginexperiencedays.co.uk

Write Your review

Tell us how Virgin Experience Days made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked the Weston Hotel, Scarborough for an impromptu weekend away using our Virgin Gift Card. The voucher arrived without delay and we were able to pass this to the staff at the Weston Hotel without any difficulties.”

Helpful Report

Posted 9 years ago

“Luxury chocolate making for two was amazing, would recommend and will deffo being going back again!!:)”

Helpful Report

Posted 9 years ago

“Super relaxing day had! Neck shoulder and back massage, followed by an energising facial then full access to all gym facilities. The best weekend I've had in a long time. I didn't want it to end.”

Helpful Report

Posted 9 years ago

“The most fantastic day out ever for me. Very informative guides. Warm Welcome. Words are not enough to describe the experience Photographic Paradise.”

Helpful Report

Posted 9 years ago

“Very friendly staff with fabulous spa treatments”

Helpful Report

Posted 9 years ago

“Easy from start to finish”

Helpful Report

Posted 9 years ago

“Experience vouchers were delivered quickly, and quick easy process to validate and use them”

Helpful Report

Posted 9 years ago

“Great day had by us on the Thames. Loved the journey, the music and the thrill factor.”

Helpful Report

Posted 9 years ago

“A very jolly stay at a lovely little glamping pod at Wall Eden Farm in Somerset. Cosy, comfy with everything we needed and lovely staff.”

Helpful Report

Posted 9 years ago

“A fantastic day out ,the staff are really helpful and cant do enough for you.”

Helpful Report

Posted 9 years ago

“They made me happy by being well organised and giving the right information to be able to enjoy whatever experience you are taking. I would certainly recommend them as a gift if you are unsure what to buy for somebody. They are also reasonably priced and enable you to perhaps do something you have not done before.”

Helpful Report

Posted 9 years ago

“Well for a start the 'lovely Virgin experience day' my Daughter purchased for my mothers day present ran out after 5 months, now I admit this was an oversight by myself, as having used another Experience company in the past, who give you at least a year, I amused this was the case with Virgin. I contacted customer service only to be told that not only was my booked experience out of date but also they no longer offered that particular venue and now I was to be charged a further £10 to re-new for a different venue that I didn't really want to go to. I asked for a refund but was refused (14 day refund policy regardless of your circumstances) and was told my Daughter was told about the short time span to use the voucher when she booked - SHE WAS NOT- I politely apologized for overlooking the expiry date and told them it was due to a very turbulent time with 2 family bereavements and the only 'kind gesture' offered was a half price re renewal fee of £5!!! what an insult- my daughter bought this present in good faith and paid a lot of money for it, and as virgin are a multi millionaire corporate company I feel its a bit poor that you could not even offer a free re-renewal!! appalling service and shame on you Mr Branson no wonder you own an Island!! of course you do! and we the public have paid for it!!! - ENJOY!!!! I totally accept that because of the expiry date and the venue no longer being offered by Virgin experiences, there was nothing that could be done, but I feel the customer service solution in this instant was unacceptable. Needless to say my daughter or I wont be using your company again- very disappointed.”

Helpful Report

Posted 9 years ago

“I had a great day on the 4x4 experience. The instructor Chris was very knowledgeable and good fun throughout the experience. I along with two others were on the course. We all left having had a great day which we all very much enjoyed. Many thanks to Chris our instructor and the organiser's.”

Helpful Report

Posted 9 years ago

“A wonderful birthday treat having unexpectly lost my husband to cancer. The staff were amazing and it was a perfect gift at a very difficult time.”

Helpful Report

Posted 9 years ago

“I brought a voucher for a helicopter tour. We saved this until the summer so the views would be good. On the first booking. It was cancelled due to weather and I totally understood. The second booking was cancelled with no reason given and the next available date it November. So a very high chance of this being cancelled again and if it isn't limited views. I asked if I could get a refund and after 2 weeks I was told no. So I asked for an extension on the voucher as it is only valid for 12 months. Again I was told no. I am now having to book in the winter and fully expect it to be cancelled again and have another wasted day off. I would suggest you stay away unless you want several wasted weekends So”

Helpful Report

Posted 9 years ago

“Well organised relaxing informative trip”

Helpful Report

Posted 9 years ago

“Lovely room and lovely food. Great hospitality.”

Helpful Report

Posted 9 years ago

“Children bought me kewgardens visit together with afternoon tea at the Richmond Gate hotel for my 60th birthday The afternoon tea was of such poor quality and was served to us in a dark sitting room where we were on our own. I was so disappointed I left.The quality of the food may be down to the hotel but the fact that you are putting this with a Visit to Kewgardens over half an hour away is totally unacceptable especially as the reviews for the afternoon tea are bad. There is no way the price for the afternoon tea can be justified. Other local establishments were offering a superior product for less than the Richmong Gate were charging. So disappointed.”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“View from The Shard was brilliant, but Cream Tea very very disappointing. Staff at Gong polite, but sandwiches stale as were scones. Cakes much too sweet, felt sick after consuming. Charged £30 for two small glasses of champagne , very overpriced. Wouldn't recommend this experience.”

Helpful Report

Posted 9 years ago

Virgin Experience Days is rated 3.9 based on 2,265 reviews