This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Postal Service, Own Driver, Courier
Telephone, Email, Live Chat
Under an hour
queries resolved in
How would you rate
Virgin Experience Days
"Food was amazing! Service was great!"
"As soon as we arrived at the hotel we began to relax and unwind."
"We had an Innkeeper's Lodge overnight stay at The Hedgehog, Lichfield, Staffordshire. The hotel was beautiful, an old Manor House. It has been tastefully re-furbished with many original features remaining. Comfortable guest room with a lovely shower room. Good selection of delicious food on offer in the restaurant. We woke up to 5 inches of snow and the only staff there was Reid, who stayed there overnight. He did a wonderful job with breakfast until more staff could get in. He also shovelled snow in the car park to help guests get their cars out. A wonderful get away!"
"This is the first time I have used the virgin experience days for a treat for my mom for Christmas last year for the theatre and dinner for two. Was very impressed overall from the purchase to the booking to the dinner and the theatre, just needs a little more choice in restaurants and more time to eat in between the dinner and theatre as you have to be there 30mins before. Will be recommending it to people (well already started to) and will 100% use again! Excellent!!!"
"Had a fabulous time very well organised venue"
"Process was slick and to plan. The cost of purchasing the 'experience' at the venue ourselves would have been very similar save for a free glass of house wine.
This was a gift to us from a relative and was very enjoyable."
"Great way to have an excitement filled day for yourself or your friends."
"My wife and I really enjoyed this. The guide was excellent - very knowledgeable and engaging. Highly recommended."
"Have been on a few experience days only one I was disappointed with, but got sorted out on the day.Over all I have been very pleased with them."
"An excellent 2 night stay at The Sandbanks Hotel.
Rooms were a little dated but big and clean.
Food was excellent and all the staff were very friendly."
"We upgraded the voucher by paying another £50 to increase the length of the activity but they forgot to send out a new voucher and advise the company who the trip was with TWICE. I was left to sort out the admin mess and 10 months on we still haven't had the activity. Rubbish customer service and you are left as piggy in the middle dealing with the mess. Advice go straight to a supplier and book the trip directly!"
Hi Mrs Boast, thank you for your review.
Please do accept our sincere apologies for any disappointment that has been caused when speaking with our Customer Services team. Usually our team are extremely friendly and helpful and we do apologise if that was not the case when speaking with us.
After looking into your voucher further for you, we can see that a booking has been successfully made and you have received your experience voucher. We do hope that you have a lovely time on your experience.
Posted 12 hours ago
"Awesome time from start to finish"
"Great event as a present. Wonderful cream tea at Hillthwaite House Hotel in Windermere which my wife swears is up there with the Savoy. The Chef was a genius."
"Never buy from Virgin Experience Days! They refuse to book experiences even when booking was attempted in accordance with their terms and conditions. They told the gift recipient how much the gift was worth and asked them to pay more. They refused to refund. They then utterly failed to deal with my (valid) complaints and were rude and obstructive - the worst customer service I have ever encountered!"
Hi there, thank you for your review.
We can assure our Customer Services team are usually very friendly and helpful and we can only apologise for the disappointment caused when speaking with us.
After looking into your voucher further for you, we can see that your query has now been dealt with by our Customer Service Manager. We do hope that you are happy with the resolution that was provided.
Posted 13 hours ago
"Great day out & took the drive at my daughters pace with gentle encouragement.
Great fun x"
"Easy service, good selection of activities available."
"Perfect 40th Birthday Present Hovercraft Experience"
"A great experience bought for us by our daughter."
"A 5 course Michelin Star Spanish meal in Belgravia - very disappointing meal but the staff were brilliant!"
"Excellent flying experience made the better by clear blue sunny skies. Great views and felt very relaxed with my instructor. Plenty of opportunity to take control and fly the craft."
"I had a great day, it was a present, but I had the option to change it from a single seat drive at silverstone to a rally day in Gloucester but there were many options to choose from. Very good website to use if you need to change."
"Had a great day but be aware of hidden costs, also book early as the best dates soon get booked up, I would have liked to have gone in the summer months but ealiest date available was October which meant a higher risk of rain and it did and meant driving slower due to the weather."