Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Buckinghamshire
Rating: 3.92

3.9 Rating 2,222 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

Metrics

Info

3.9

Based on 2,222 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Welcome to Virgin Experience Days - the home of anti-ordinary gifts.

With more than 5,000 experience gifts across the UK to choose from, we’re firm believers that the best gifts bring people closer. From all-timers like driving and hot air balloons, through to husky hiking, immersive theatre and beyond, there’s an experience gift to suit everyone. And with easy exchanges, flexible booking and instant e-voucher delivery available across the range, you can be sure that it’s the right gift, every time.

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Email:

info@virginexperiencedays.co.uk

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic experience from start to finish! Website is easy to use, I have bought several gifts through Virgin Experience Days and they have always been a hit! It’s a great way to give a memory and something different rather than just another thing!”

Helpful Report

Posted 1 week ago

“WARNING: DO NOT use @VirginExperienceDays! They provide horrible service and zero accountability. I paid for a Sea Fishing trip in 2019 that was cancelled by their supplier (Escape Charters). After 5+ years of fighting (since 2020), VED is refusing a refund or alternative booking. Their excuse? The supplier "claimed" the voucher but never delivered the service, and VED says they are "unable to process a refund" because too much time has passed. They simply point the finger at the supplier. They are happy to take your money but won't deliver the experience. Avoid at all costs!”

Helpful Report

Posted 1 week ago

“Absolute joke of a platform. Terrible customer service. I ordered a gift voucher for family and when I came to use it I could not get in touch with the provider. I tried to resolve this with virgin gifts but they aren’t interested as I bought the voucher at Christmas. It’s absolutely appalling and I strongly discourage people from using this platform. There are much better experience day companies who care about their customers experience. Thank you for nothing!”

Helpful Report

Posted 3 months ago

“Terrible. Paid nearly £2000 for make your own ski's days for 2 friends. No longer available and wont issue refund. Ruined whole gifting experience. If I could give 0 stars I would”

Helpful Report

Posted 3 months ago

“Had a special birthday meal/Experience planned using the Virgin Experience voucher. Then to find out we'd have to exchange it as original experience was no longer available. Thought it would be easy enough to exchange. (as it states it is on the website) but was an absolute nightmare. Couldn't exchange or book anything else or extend . Just going round in circles. No help from the so called Customer service. (can't even call them that) absolutely useless. We tried everything we could and feel like we've been scammed out of £90. It's awful. Do not spend your money on these experiences. I would never EVER use this company again. Horrible frustrating experience.”

Helpful Report

Posted 4 months ago

“The customer service is a ‘bot’ there is not a person to talk too..it is the most discussing customer service I have ever dealt with.no one has ever got back to me. I will never buy or recommend this voucher service to anyone.”

Helpful Report

Posted 6 months ago

“DON'T BOTHER BOOKING!! THEY WILL CANCEL YOUR BOOKING IF SOMETHING BETTER COMES ALONG. OUR TICKETS HAVE JUST BEEN CANCELLED LESS THAN 2 WEEKS BEFORE OUR BOOKING DUE TO THEM TAKING A PRIVATE PARTY?! WE HAVE A HOTEL AND OTHER EXPERIENCES BOOKED AND PAID FOR SO UNABLE TO CANCEL THE REMAINDER OF OUR TRIP. PRETTY DISGUSTING BEHAVIOUR PUTTING YOUR BOTTOM LINE BEFORE YOUR BOOKED CUSTOMERS. **UPDATE** VIRGIN HAVE REFUNDED PART OF THE GIFT HOWEVER CAN ONLY SEND TO ORIGINAL PURCHASER. I HAVE HAD TO CONTACT THE GIFT GIVER AND EXPLAIN WHY THEY ARE HAVING MONEY REFUNDED TO THEM FOR A GIFT THEY PURCHASED FOR US?! WE HAVE HAD TO ACCEPT A REFUND AS THEY COULD NOT PROVIDE A SUITABLE ALTERNATIVE WITHOUT US HAVING TO PAY MORE MONEY!! TERRIBLE EXPERIENCE FROM START TO FINISH.”

Helpful Report

Posted 8 months ago

“The afternoon tea wasn't fresh at all and so disappointing.It wasn't served as shown on photos on a 3 tier stand and as you would expect it to be. Sandwiches on a plate ,cakes served separately at intervals and felt very rushed. Jelly runny in trifle that spilt on my dress.The caterers need contacting.Tea/coffee served in white plain beakers. No attention to detail at all”

Helpful Report

Posted 10 months ago

“We had a great afternoon on the steam train trip. In Queen Victoria's golden jubilee carriage with afternoon tea in Skipton. Embsay Bolton Abbey railway. The owner was very knowledgable and amusing and his wife did us a lovely tea fit for a queen. Her Majesty was sat very quiet in the corner. Great experience thanks.”

Helpful Report

Posted 11 months ago

“Bought a steak dining experience for my partner's birthday. The voucher entitled us to a meal at our local Stonehouse Pub Company venue in Frodsham. The meal was disgusting, undercooked steak, crucified chips and onion rings so overcooked they exploded all over the table when I tried to cut them. What a great experience (not)! To add insult to injury, it worked out cheaper to have gone to the pub and bought the meal off the menu, what a pointless voucher. Don't waste your money.”

Helpful Report

Posted 1 year ago

“I bought a race car ride experience with Virgin Experience Gifts several years ago. Each year, however, the availability to book has been limited to either two days in each year or no days at all . As a result I have not been able to book the experience and the company hasn't helped me get a booking. They refuse to give me a refund. For example, in 2025 when I contacted them about availability, they said there was one weekend available in June but when I have them my gift certificate information, they changed and said that "no, there wasn't anything available". Tough luck basically.”

Helpful Report

Posted 1 year ago

“Bought Back to the Future the Musical tickets as a gift to my parents and paid nearly £100 for two tickets plus their "gift presentation box" (fancy red box). When they came to book tickets through their online booking, no matter what day, performance etc the only tickets you can actually purchase are right at the back of the upper circle away in the gods! If you book directly with the box office, these tickets are only £18 each! What a rip-off! For what I paid for their two tickets, if I'd have booked directly, and spent the same as I did with Virgin Experience, I could have got them great seats in the stalls or dress circle and still had change to buy them a programme and a drink! Save your money and book any of these things directly!”

Helpful Report

Posted 1 year ago

“We were gifted a snowmobile tour through Virgin Experiences through our wedding registry. We tried to book on October 29, but none of the links on the website were working to make the booking. We reached out to the support desk and got no resolution. On November 11, they agreed in writing to provide a cash refund. As of November 22, we still have not been able to book, and they are refusing a refund. There’s nothing we can do through our credit card company since this was a gift given by someone else. We just feel bad that we requested someone we care about waste their money. Save your money - this just appears to be a scam.”

Helpful Report

Posted 1 year ago

“Worthless. I received a aerobatic flight voucher as a gift. It cost $399 and has no expiration date. Tried to book it online, but showed no longer available. I requested a refund through email because Virgin Experience DOES NOT USE PHONE CONTACT. They replied I was to book directly through provided. Provider canceled two of my appointments for maintenence issues within the first 9 months of my voucher. I then suffered injuries from two car accidents and had to partially recover before scheduling. A month ago I scheduled the flight with no problems. I drive two hours show up to my flight and the pilot cannot process the voucher. Virgin does not respond to any of mine or the pilots requests for assistance. I had to pay $500 out of pocket for the flight, which was amazing. Virgin will not refund my voucher or apply it to the $500 I had to pay the pilot. Never buy anything through Virgin Experience. Virgin only responds with scattered emails or text messages and there can be days between messages. I recommend to use their site to find good activities and then purchase the activity directly through the provider.”

Helpful Report

Posted 1 year ago

“I Purchased a comedy night for 2 for a relative for their Birthday in January 2024. When purchased it said the location available was Manchester. Fast forward a a few months and I asked the recipient if they had enjoyed their gift. To be told they couldn’t book Manchester as it was not available and had a bad experience with Virgin. I asked why they hadn’t exchanged the voucher and they told me how an advisor had told them the voucher was worth £500. They were told to choose another experience, they selected a tasting experience but were told they still had £368 still to spend. They told me they spend time looking and gave the advisor the codes for further experiences. The advisor said they would receive an email with the experiences soon. The next day they were messaged to say the experience was worth£39 and then a separate message to say it was £26. I was embarrassed as I got the experience day on sale and the recipient was embarrassed to tell me about their experience until I asked. It’s now August I have complained about the whole experience via messenger I included all correspondence from the recipient and a screen shot of the experience offering Manchester. The Birthday present I bought in January was worthless and the embarrassment caused to both myself and the recipient. Instead of responding to me they have again emailed the recipient. I have asked Virgin for the taster session as compensation for my recipient due to shambles and bad experience for both the recipient and myself. Virgin have refused this and the email which was sent to the recipient on 7 August instead of me. Admitted it was their error as the advisor made a mistake. I am sick of spending time having to deal with this error with no adequate resolution. I am making people aware of my experience and I would NOT recommend Virgin Experience.”

Helpful Report

Posted 1 year ago

“It's a con do not buy tickets...I been trying to activate the serial number and pin and it's not working..there is no one to talk to... frustrating. Absolute con... basically fraudsters!”

Helpful Report

Posted 1 year ago

“Lamboghini ride £69, we turn up with my 11yr Grandson, check in point told need Insurance £90 or would pay £5000 in access if he crashes,car photos with your child one photo £25 pack of 6 sent to your phone all the blimmin same picture £45 in-ride video absolutely £60 rip off you have 100's kids trying to get in cars hours delayed so they can extract as much money of you. Cafe extortionate prices £5 for chips £2.90 can pop we needed deep pockets. What was suppose to be fun was a rushed 2 track ride less than 10 minutes and spent £300 never again!!”

Helpful Report

Posted 1 year ago

“A total waste of money. I'm Never buying a voucher again. The system is corrupt Cant book the experience before the voucher runs out. I wasted my money on these gift.”

Helpful Report

Posted 2 years ago

“If I could give a 0 star review I would!!! I have been emailing your customer services team for 15 days now trying to get a resolution for the issure we are having with a voucher you have sold and the only response you've given is.. You are waiting for another team to respond. The experience we wanted to book was for this Thursday and we have taken annual leave to do it. It looks like now because of your company's lack of service we'll be unable to and also have one very disappointed 7 year old who was really looking forward to the Easter activity we had planned. You have effectively sold us a faulty product and now seem incapable of sorting it out. Do not use this company!!! Date of experience: 26 March 2024”

Helpful Report

Posted 2 years ago

“Rip off. Would have been cheaper to book directly (The Wave Bristol) £50 direct or for the same thing £65 with Virgin. Now I have a useless £15 credit I didn’t need and will never use. Secondly I had to email The Wave with a code and PIN and wait three days for a reply, couldn’t use Virgin voucher on The Wave website, making it the most complicated booking process I have ever had. Never again.”

Helpful Report

Posted 2 years ago

Virgin Experience Days is rated 3.9 based on 2,222 reviews