Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Buckinghamshire
Rating: 3.94

3.9 Rating 2,265 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

Metrics

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3.9

Based on 2,265 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Welcome to Virgin Experience Days - the home of anti-ordinary gifts.

With more than 5,000 experience gifts across the UK to choose from, we’re firm believers that the best gifts bring people closer. From all-timers like driving and hot air balloons, through to husky hiking, immersive theatre and beyond, there’s an experience gift to suit everyone. And with easy exchanges, flexible booking and instant e-voucher delivery available across the range, you can be sure that it’s the right gift, every time.

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info@virginexperiencedays.co.uk

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking product. My son was given an experience (go karting) and did not take it in time. There's no way to extend; he's just lost the opportunity to use it. So what happens to the money paid for this? Do Virgin just pocket it? Does the company providing the service keep it? Where's it gone? I suspect Virgin just keep it and it's tough. Nothing short of thievery, Virgin. You should be ashamed of this; the antithesis of good customer service. Never, ever again.”

Helpful Report

Posted 9 years ago

“Shocking - They send you a piece of paper then you have to go on the internet and get another piece of paper. Then you have to use that piece of paper to book by a phone call. Also, be careful, if you lose your 2nd piece of paper you have to wait 6 months before you can ask for a new one and it will cost you £20 for them to re-print and send this piece of paper. It's 2016, I can arrange a mortgage using a mobile app and this is the hassle you have to go through to book an experience day with Virgin. An absolute con, I'd love the see the number of people that DON'T manage to book their experience due to the horrendous Virgin customer experience...”

Helpful Report

Posted 9 years ago

“The Longbow Experience Day was brilliant! Adam was excellent - enthusiastic, patient, informative and fun to spend the day with. The venue was excellent with no restrictions, allowing you to shoot arrows in a safe environment. There was just the right mix of instruction and then plenty of time to use your new-found skills with various games, including shooting arrows at different targets, over trees and fences. Adam keeps you entertained with stories of the history of the longbow. His knowledge is extensive, interesting and amusing. Would highly recommend this experience, it's great fun!”

Helpful Report

Posted 9 years ago

“My super car day was not good. Site ran by very young people who let people pay to queue jump, no facilities except a burger van. Site only had 2 Porsches and over 40 people Queuing to ride the Porsche and this was at my allocated booking time so I had to wait almost 2 hours to drive 3 laps along a heavily congested track. The drive back on the M2 and M25 was less congested and faster in my own car, total waste of money and time off work. Never again”

Helpful Report

Posted 9 years ago

“Deluxe theatre experience... 2 crappy dry plays available. Swapped it and waited 3 months for my new voucher, spent a FORTUNE, on the telephone, I'll report back on my new experience soon, a 2 night stay in a hotel, watch this space....”

Helpful Report

Posted 9 years ago

“DO NOT USE, absolute rip off. No dates available for our voucher before it ran out. They then charged me a fee to "extend the voucher" but still could not guarantee there would be any dates. Now reporting this to trading standards as what they are doing is selling a product that they VERY often cannot provide (and NO refunds - just more money grabbing). JUST BUY the Experience DIRECT and don't throw your money away!!! 82% of reviews 1 star (and can we trust the UNVERIFIED 5 stars?).”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“So heppy so it is”

Helpful Report

Posted 9 years ago

“My wife booked the three car experience that you will find has a lot of hidden extras and no availability when booking. I had 1 month left when I called to book but was told fully booked. I was informed that I should have booked as soon as I received my voucher(fair play my fault) but pointed out that there wasn't anything on the paperwork advising me to do so. "It's in the T's & C's that the purchaser would have received when purchasing" I was expertly backside covering told. I called Virgin and was told additional £20 to extend voucher but haggled down to £10. I tried to book as soon as my new "9 month extended" voucher arrived to be told that they were fully booked until the end of the year (this was the end of August) and they haven't been issued dates for next year yet (my problem then!). Only by selecting another car to the Porsche was I able to book this year. The booking only covers week days so £20 to upgrade to the weekend then an additional £20 for Dunsfold aerodrome then additional £40 for insurance (all tucked away in the T's & C's at time of purchase no doubt). On arrival (as instructed) 1 hour before my first time slot it was really busy and you then had to stand around with all the other poor victims and wait for your time slot (30 mins between each car )Arrived at 2pm finished at 5:45 pm, 2x laps in each car, distance Unknown 15-20 mins approx total driving. The High speed passenger lap is excellent 150 mph but you are quite restricted when drivng 60-80 mph (it was raining) but I felt a bit let down by the experience. All staff/instructors onsite really nice and helpful but you get the impression that higher management are more interested in making money by selling you addons/upgrades than you having a good time. Would I do it again ? No”

Helpful Report

Posted 9 years ago

“Experience not as expected in the detailed information as given by Virgin Experience. I opted for an extended flying lesson. It stated that you would get at least 40mins in the air. We arrived at the venue for the allotted time. My son and I then had to wait for at least 30 minutes whilst the instructor ate their lunch in front of us! We got told they were checking over the plane. There was no information given for the extended flying lesson. Not only that I had to pay extra and then the actual flying time was certainly no longer than 25mins. All in all very diss appointed. This was ment to be a special treat which left me totally dissatisfied. I would not recommend virgin experience vouchers as feel very over priced for the service that we received.”

Helpful Report

Posted 10 years ago

“Been on the Lamborghini gellardo experience day at York today. Paid over £120 for this present. In the description it states how fast the car goes however the car was slow..my SKODA fabia VRS goes faster !! Also paid £25 waiver insurance on top on day as they scare you about the possibility of having an accident and excess is £5k should someone crash into you !! In description it says allow 2 hours...it was over with in 10 mins !! Also told 3-6 laps...I had 3 !! Not worth the money at all !!! Felt like it was a money making exercise. No option to spend time with car and family to take pics, you're in and out !! Would not recommend.”

Helpful Report

Posted 10 years ago

“had a virgin experience 2 day break with breakfast. Booked in to the Hallmark West Cliff hotel in Bournemouth on 31st July, as an Anivesary treat. the hotel was filthy, although the staff were friendly. Hotel was not hoovered from the time we arrived to the time we left. We were given a room where the valance was stained there was drink spillage marks down the wall and the room had not be dusted for ages you could wipe the dust off with your finger. We were quickly changed to another room. The spa treatment room was just a bedroom withthte bed taken out to make it into a make shift treatment room. A spillage on the stairs down to the spa had been reported but nothing had been done about it. The hot water had to be run for 20mins to get the hot water to come through. 3 other people complained whilst we were there, one for no tbeing able to check in on time, cracked tiles on the bathroom floor and the lack of hot water. This was really not the virging experieince I had expected. I have been on other virgin experience packages but this was awful and totally ruined what should have been a lovel anniversary weekend away.”

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Posted 10 years ago

“Cant get the spa experience booked for my wife , apparently the one night stay requires booking two nights at weekends, more expense, little options on locations and it runs out too early , NEVER NEVER BUY AGAIN !!!”

Helpful Report

Posted 10 years ago

“booked a flying experience travelled from wolverhampton to blackpool .all they give you is a postcode. got there and there are about 7 flying schools with that postcode.after knocking on mosts of the doors i found the 1 i was after only to be told that there ha been a mistake and they had not booked me in.was told by virgin just to book another 1 . i told them i dont think so. didnt want to give me a refund i told them i wouldnt trust them again did get my money back.would never use these agianyou are better off booking direct youself.”

Helpful Report

Posted 10 years ago

“Bought a pamper day as a present for my wife who wanted me to go with her...tried to arrange the visit but was told I needed to get a doctors certificate because I take medication to control high blood pressure. Please note I do not have high blood pressure as the medication controls this. I advised that I wasn't happy to get a doctors certificate as this is a waste of my time, would cost me money to get a certificate and more importantly it is an absolute waste of NHS resources. Cut to the chase, there is nothing else I could do other than get a different virgin experience....given the bad experience I had I was not likely to want anything to do with Virgin so why would you want to take another experience. After several discussions I asked to be put through to a Virgin representative rather than the representative from Acorne. This was refused initially then I was advised that Acorne own the rights to use the VIrgin brand for experience days. So, you may think you are buying a Virgin experience but you are not; you aer buying an Acorne product branded as Virgin. Had I have known this at the get go I would never have booked the experience in the first place. The health & safety policy is overly cautious and the cancellation policy is overly rigid. The funny thing about this is that I visited a virgin active gym and used exactly the same facilities I would have used on the experience day and I didn't have to complete a questionnaire. This sort of inconsistency annoys the hell out of me. For me Virgin Experience Days are a never to be repeated experience.”

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Posted 10 years ago

“I received a Virgin Experience Days voucher as a gift, and loved it. I received an afternoon tea at a local hotel, and it was delicious. I was told by the purchaser that it was only valid for 6 months, so I booked up straight away. I will be back again!”

Helpful Report

Posted 10 years ago

“having already spoken to virgin experience i fill i must let people no that if you have a voucher for the supercar thrill plus high speed passenger ride ,,you dont get everything they say you will get on voucher its misleading its says up to 4 laps we only got two full out fast laps completed in supercar , and your instructor does not take you around in you chosen supercar for a fast lap but another car is used not a supercar so if you have a voucher with this on you may not get what they say you get ,,,”

Helpful Report

Posted 10 years ago

“Since January, I have been trying to book up a Virgin reviver pamper day at several locations (as there seem to be no spaces available for my preferred everywhere!). This has been stupidly unsuccessful, with some Virgin Active centres saying they will call me back yet never do, others telling me that they are fully booked for two months, and some actually just literally never answering the phones. I must point out that my voucher only has a six month usage date on it which is ridiculous for the price that was paid by my partner (it was a gift). Even worse, when I have tried contacting the Virgin Experience Days customer service, I keep getting told that I am not able to get a refund but can pay £20 to get it extende or £10 to get it exchanged. Frankly, I find it an insult that they are asking for yet MORE money because their staff have not been able to ever assist me in booking this incredibly pointless voucher. I find this company one of the worst gift experience companies - and I've used many in the past - and would strongly recommend avoiding these overpriced and unhelpful money grabbers. I am now stuck with a Virgin pamper voucher and no time to go because all the local ones are booked for two months.”

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Posted 10 years ago

“This is my second bad experience should have learnt my lesson!!first time my husband brought me ticket for hot air balloon this was not cheap and couldn't get booked up never any available dates extended the voucher and after a year of trying finally gave up and told couldn't have refund as we never took out the extra insurance at a extra cost!! Brought tickets for chilli experience and went to book it up and fully booked no available dates!!!!!”

Helpful Report

Posted 10 years ago

“An awful experience! We attempted to redeem voucher for Virgin Experience Double Superblast car experience - attempted - they give you a phone number (no online booking or email) to call. You only ever get an answer machine. You leave a message and they call you back once - if you miss the call they do not call again. We called 10 times - they did not call back. After complaining they called and offered two impossible dates - with a take it or leave it attitude. We transferred vouchers to another experience.”

Helpful Report

Posted 10 years ago

Virgin Experience Days is rated 3.9 based on 2,265 reviews