Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Buckinghamshire
Rating: 3.94

3.9 Rating 2,258 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

Metrics

Info

3.9

Based on 2,258 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Welcome to Virgin Experience Days - the home of anti-ordinary gifts.

With more than 5,000 experience gifts across the UK to choose from, we’re firm believers that the best gifts bring people closer. From all-timers like driving and hot air balloons, through to husky hiking, immersive theatre and beyond, there’s an experience gift to suit everyone. And with easy exchanges, flexible booking and instant e-voucher delivery available across the range, you can be sure that it’s the right gift, every time.

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Email:

info@virginexperiencedays.co.uk

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was helped out by Zaakir who was amazing and was so helpful, polite and professional .”

Helpful Report

Posted 3 weeks ago

Hi Karl! Thanks so much for sharing your review with us! We love to hear reviews like yours, and we're thrilled Zaakir was able to help with everything you needed. We're always here on hand to help with anything. - Beth

Posted 3 weeks ago

“I had an excellent experience with Virgin Experience days. I had problems with my voucher and Robyn Du Preez was really kind, and efficient. He sorted out my problem very quickly without any fuss and with excellent communication. He updated me to let me know the progress of my enquiry at every step. I am very grateful for such a lovely experience with Virgin customer service.”

Helpful Report

Posted 3 weeks ago

Hi Farah! And we are so grateful for your review! Thanks so much for taking the time to share your experience with Robyn, one of our lovely Customer Service Advisors. We're glad they were able to help with everything along the way and get everything sorted for you! - Beth

Posted 3 weeks ago

“I ordered my partner a voucher for his birthday last year, however, due to bereavement and poor health in the family, he hasn’t been able to use it. We asked if it was possible to extend the voucher but knowing we were out of the time frame we were fully expecting a charge or for the extension to be declined completely. Robyn Du Preez extended the voucher for us with no issue and no charge. We couldn’t be more grateful as this is an experience he has truly been looking forward to and has now given him the opportunity to still enjoy it after a really terrible year. Thank you so much Robyn. We appreciate it hugely.”

Helpful Report

Posted 3 weeks ago

Hi Emily, Well isn't this just a lovely review to read about Robyn's service! Thank you for taking the time to share this, it sounds like an experience to enjoy is exactly what you and your partner need right now after a difficult year. And we're glad we can help be a part of that. We hope you get to enjoy this very soon! - Beth

Posted 3 weeks ago

“I needed help with a multiple voucher issue I was having and Robyn was very helpful and solved the issue by pointing me in the right direction over a short period of time. Thank again Robyn du Preez”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your recent experience with our advisor Robyn! She's always on hand to help, and we're pleased she was able to point in you in the right direction. - Beth

Posted 3 weeks ago

“I needed a refund due to an experience being so fully booked that we wouldn’t be able to book it before the voucher expired. The advisor who helped me was so efficient and kind. Fantastic service.”

Helpful Report

Posted 4 weeks ago

Hello, We're sorry to hear the experience is fully booked ahead of the voucher expiry date (it's a popular one!!), but we're so pleased our team were able to help resolve this for you. That's exactly what we are here for! - Beth

Posted 3 weeks ago

“Zaakir, Thankyou so much for your very prompt response to my query, I could not have asked for better you have made my experience so easy and dealt with it so quickly, Thankyou so so much. S Wisdom”

Helpful Report

Posted 4 weeks ago

Thank you so much for taking the time to share your recent experience with Zaakir, from our Customer Service Team! We're so pleased he was able to help with everything you needed and all in quick time as we know that is really important. - Beth

Posted 4 weeks ago

“Had a lovely birthday gift voucher but the pub for cream tea had closed. so Zaakir Oostendorp from Virgin experience days was so helpful and explained options and arranged everything for us. We’ve exchanged the experience and just paid a bit extra. He explained what to do next so just have to make my booking and off we go. so looking forward to our Experience Day.”

Helpful Report

Posted 4 weeks ago

Hi Sue! Thank you so much for taking the time to share your review with us, and sharing such lovely feedback for Zaakir! We're so pleased he was able to make the exchange as easy as possible. We're excited for you to enjoy your experience too. - Beth

Posted 4 weeks ago

“Great service and prompt responses from agents...all online.”

Helpful Report

Posted 1 month ago

Thank you for sharing your 5 star review with us! We're pleased you received the prompt and great service we really strive for! - Beth

Posted 1 month ago

“Zaakir was absolutely amazing, I cannot commend him enough - he will be the sole reason I will be recommending virgin to others, he’s an asset to the company and you should give him a pay increase for all the clients he’s single handedly bringing in from his exceptional service :)”

Helpful Report

Posted 1 month ago

Hi Geri, Wow - what a lovely review!! Thank you so much for taking the time to share your experience with our team. Zaakir is great and we're so glad he was able to help with everything you needed!- Beth

Posted 1 month ago

“My experience was booked up solid for 3 months and I only had a couple of months on my voucher. I reached out to Virgin and Zaakir helped me to a 3 month extension F.O.C. I was delighted as this will now give me time to book. Words of advice - don’t leave to too late to book, get in early to avoid disappointment. I was lucky. Thanks Zaakir 😊”

Helpful Report

Posted 1 month ago

Hi Chris, Thanks for taking the time to leave your 5 star review for our Customer Service agent Zaakir. Sometimes experiences can get booked up in advance, but we're always here to help and we're thrilled Zaakir was able to get the complimentary extension sorted for you, to give you plenty of time to enjoy this soon! - Beth

Posted 1 month ago

“We had a problem due to trains and were unable to get to the show in London. Zaakir was so helpful, friendly and made sure everything was sorted for us to rebook. Thank you for all your help, all sorted the same day .”

Helpful Report

Posted 1 month ago

Hi Wendy! Thank you for taking the time to leave us a review! We're so pleased Zaakir was able to help when your travel plans didn't go to plan. It's great to hear he got everything sorted quickly and made the rebooking process easy for you. - Beth

Posted 1 month ago

“Zaakir went above and beyond to re book something for me! He was polite, efficient, his replies were very fast and just super helpful. Thank you so much Zaakir!”

Helpful Report

Posted 1 month ago

Hello Lauretta, Thank you so much for your lovely review! We're delighted to hear that Zaakir was able to help and make things easier for you. We'll be sure to pass on your kind words – he'll be thrilled to know his support made such a difference. Thanks again for taking the time to share your experience, and we hope to welcome you back again soon. - Beth

Posted 1 month ago

“Excellent service. Robyn from customer service was very helpful!”

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Posted 1 month ago

Hello Jean, Thank you for sharing your recent experience with our customer service team! We're always here to help - with anything you need! - Beth

Posted 1 month ago

“Everyone i have spoken to has been so helpful.”

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Posted 1 month ago

Thank you for giving us 5 stars Jeanette and sharing your experience you had with our Customer Service Team! We really do appreciate it and are so pleased we could help with everything you needed. - Beth

Posted 1 month ago

“Robyn was understanding polite and considerate Top class employee It was a pleasure dealing with him/her Please pass on my gratitude”

Helpful Report

Posted 1 month ago

Hi Marion, Thank you so much for taking the time to share your lovely feedback for Robyn! We're thrilled she was able to help with everything you needed - that's exactly what we're here for! - Beth

Posted 1 month ago

“I have to say the help I received was absolutely outstanding and quick. I had a voucher which I wasn’t able to use in time before it ran out. I emailed to see if someone could extend it for me and explained the sad reason why I couldn’t use it already. Robyn handled my request with the utmost sympathy and care. She quickly sorted my dilemma and made it so easy for me change my voucher. Unfortunately the event was no longer on offer. Robyn gave me the time to select a new experience, never rushing me or putting me under pressure. In the end what could have been long and drawn out was quick and very easily completed. I couldn’t have wished for a better person to deal with my request. Thank you so much Robyn. You are a star!”

Helpful Report

Posted 1 month ago

Hi Jane, This was a delight to read! Thank you so much for taking the time to share your experience with Robyn, one of our brilliant Customer Service executives. We're so pleased she was able to help with everything you needed, and assisted with the exchange for you. We hope you get to enjoy your new experience very soon! - Beth

Posted 1 month ago

“Fantastic experience from start to finish! Website is easy to use, I have bought several gifts through Virgin Experience Days and they have always been a hit! It’s a great way to give a memory and something different rather than just another thing!”

Helpful Report

Posted 1 month ago

Thank you for the 5 star review and for being such a loyal customer of ours, we really do appreciate it! Creating memories is what it's all about, and gifting experiences over 'things' is a such a precious way to be able to do that. We hope to see you again soon. - Beth

Posted 1 month ago

“WARNING: DO NOT use @VirginExperienceDays! They provide horrible service and zero accountability. I paid for a Sea Fishing trip in 2019 that was cancelled by their supplier (Escape Charters). After 5+ years of fighting (since 2020), VED is refusing a refund or alternative booking. Their excuse? The supplier "claimed" the voucher but never delivered the service, and VED says they are "unable to process a refund" because too much time has passed. They simply point the finger at the supplier. They are happy to take your money but won't deliver the experience. Avoid at all costs!”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your review! We're really sorry to read of your disappointment. Taking a look into our database, we've only been able to locate interactions with our Customer Service Team, once in 2020 after the initial cancellation that took place due to COVID-19 and then when you reached out again in 2024. Which, at this stage, due to the significant time that had passed, the supplier of the experience advised they could no longer offer a future re-booking. We cannot see any recent correspondence with our team to coincide with this review, but please know one of our lovely Escalated Care Team will review this for you and reach out to you via email shortly. We hope we're able to sort this out for you, as customer satisfaction is truly important to us. - Beth

Posted 1 month ago

“Absolute joke of a platform. Terrible customer service. I ordered a gift voucher for family and when I came to use it I could not get in touch with the provider. I tried to resolve this with virgin gifts but they aren’t interested as I bought the voucher at Christmas. It’s absolutely appalling and I strongly discourage people from using this platform. There are much better experience day companies who care about their customers experience. Thank you for nothing!”

Helpful Report

Posted 4 months ago

“Terrible. Paid nearly £2000 for make your own ski's days for 2 friends. No longer available and wont issue refund. Ruined whole gifting experience. If I could give 0 stars I would”

Helpful Report

Posted 4 months ago

Virgin Experience Days is rated 3.9 based on 2,258 reviews