Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Buckinghamshire
Rating: 3.95

4.0 Rating 2,300 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

Metrics

Info

4.0

Based on 2,300 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Welcome to Virgin Experience Days - the home of anti-ordinary gifts.

With more than 5,000 experience gifts across the UK to choose from, we’re firm believers that the best gifts bring people closer. From all-timers like driving and hot air balloons, through to husky hiking, immersive theatre and beyond, there’s an experience gift to suit everyone. And with easy exchanges, flexible booking and instant e-voucher delivery available across the range, you can be sure that it’s the right gift, every time.

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info@virginexperiencedays.co.uk

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“‘I tried to book three months before the expiry, but there were almost no available dates, and I couldn’t book anything beyond the expiry even though the experience itself had availability. Because of that, I couldn’t redeem the voucher at all, and having to pay extra felt really unfair. It turned a birthday present into a frustrating experience, and honestly felt like service not provided despite me trying to book in good time. I’ve gone ahead with the exchange, but I wanted to let you know I’m really disappointed with how this was handled. I will not use your voucher ever again”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We’re really sorry to hear how frustrating this experience was, especially as it was intended as a birthday gift. We completely understand your disappointment and appreciate you taking the time to let us know. We’ll make sure your feedback is passed on to the relevant team, to avoid such disappointment where possible, going forwards - Chantelle.

Posted 1 month ago

“Disappointing and delayed afternoon tea but excellent Harry Potter studio tour.”

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Posted 6 years ago

“Not as described on voucher. Spa day actually on 2 hours in a very small spa with hottubs that weren't working. Cream tea was good.”

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Posted 6 years ago

“Food choices very limited”

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Posted 6 years ago

“We felt like we been rushed all the time there and didn't have enough time to enjoy this special occasion”

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Posted 6 years ago

“How can I write a review which is confined to 10 characters. Don't be silly.”

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Posted 7 years ago

“The afternoon tea was a bit dated hotel also dated very basic but was only £20 pp .. I was a bit underwhelmed .. staff were lovey and accommodating but not at all fancy Washington hotel Mayfair”

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Posted 7 years ago

“I’ve used Virgin Experience vouchers previously and found them great.....my last experience however was poor!! We visited The Rainforest Cafe London on Sunday 25th August for dinner at 5pm. We had booked our meal through the “Virgin Experience Vouchers” 2 courses and a soft drink for 2 adults and a child for £70.00. Firstly we would like to say that the menu choices for this deal were very limited with only 5 things on menu for main courses and 2 choices of pudding.....we felt we would of been better off just choosing from the normal menu and not going through Virgin, and therefore found it expensive for what you get! However, following our main meal, both myself and husband ordered the Tiramisu, after several mouthfuls my husband bit on a piece of plastic that went straight into his gum! We called over the waiter who in turn called over the duty Manager.....He was apologetic....but we were astounded to hear that we weren’t the first case of there being plastic in the Tiramisu. Apparently three other cases of plastic had been found in the last week!!! The Manager even explained how it must of happened stating that on delivery the crates are thrown onto the loading bay which in turn breaks the plastic casing and therefore this plastic goes inside the pudding!!!! Maybe the tiramisu should have been taken off the menu?? Whilst we were offered complementary drinks to apologise and compensate, I think as we had already paid for our meal through Virgin experience vouchers. We wanted to bring this to your attention as I’m sure if this keeps happening people won’t want to come back to the Restaurant, including us too!”

Helpful Report

Posted 7 years ago

“Overall a nice day but pool not very big and full of children. No seats around pool due to a large family stopping in hotel so spent the day sitting outside in our bathrobes eating lunch and drinking beer. Massage lovely and ladies that did them lovely too.”

Helpful Report

Posted 7 years ago

“On the face of it, the voucher would seem like a great deal but once purchased and the contracted centre is contacted, prepare yourself to pay extra for the supercars; from my experience it should perhaps be more accurately described as ‘Muscle Car Blast’ as the likes of Mustangs incur no extra cost but Ferraris and Lamborghinis did involve additional costs per car. The contracted centre was good, but just watch the small print for aspects that were extra that I don’t feel should have been...”

Helpful Report

Posted 7 years ago

“Some experiences are worthwhile. Some are disappointing - like the Spa Valley Railway. Disinterested staff, slow service, poor timekeeping. Afternoon tea at the Mercure Hotel was the saving grace.”

Virgin Experience Days 3 star review on 19th August 2019

Helpful Report

Posted 7 years ago

“Problem with Car Park for Steam train experience, a long way from Ticket Office, but this is not mentioned anywhere, so if you are of restricted mobility like me, Park in the Coop (right outside the Station) this is also cheaper than the normal car park.”

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Posted 7 years ago

“Lovely but chaotic We had to ask for champagne and were given a bill despite buying the voucher in advance”

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Posted 7 years ago

“Great driving experience when there, but the Silverstone Head to Head booking experience was a nightmare. Wasn't sure if I had a place, you pay to make the booking on the phone, the confirmation website doesn't give confirmation, only more buying options, no address of where to go to; OK, Silverstone, but where ?”

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Posted 7 years ago

“Disorganised, Queues. Little communication. A few minor changes would make a much better day”

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Posted 7 years ago

“It was a ok experience.”

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Posted 7 years ago

“Spectacular location, lacking charm, good good but overpriced, service very friendly.”

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Posted 7 years ago

“Full address of where to pick up the boat as well as directions and car parking advice should have been provided prior to travelling. A map would have been useful as well. As it was we had to rely on Google Maps and the internet.”

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Posted 7 years ago

“Great gift too long await on phone to book. 45 minutes in all”

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Posted 7 years ago

“The treatments and afternoon tea were fab but it wasn’t a spa day as such. In between these two things there was only one chair free in the spa so we showered and left and then came back later for tea. Feels like a misleading experience”

Helpful Report

Posted 7 years ago

Virgin Experience Days is rated 4.0 based on 2,300 reviews