Initially i was promised all work will be carried out within the hour, i paid £162 - then i was told they need to come out again which cost me an additional call out charge plus parts cost- the engineer turned up 2 hours late, i had to cancel my meetings to wait at home because another job was more important- then the engineer left a water leak through my boiler. I am far from impressed with the service, a manager was due to call me back- still heard nothing!! Won't be using them again. I'm left with a water leak and no one will answer my calls or call me back.