Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.72

3.7 Rating 405 Reviews

22 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.7

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company should be avoided at all costs. I called them in to look at my broken boiler, which they had been servicing previously, on an 'informal' contract with our housing association. But when I mentioned a new boiler, they showed no interest at all in the repair, and spent the whole callout time trying to convince me that they had the best installation offer. And then, without the two dodgy operatives having done another single thing, they charged me the full callout fee (around £130 or so, as I recall). Avoid these cowboys.”

Helpful Report

Posted 9 years ago

Hi Thank you for your review, we really appreciate your feedback, sorry to hear about the price issue, but we have now improved our service based on your review by introducing a price match promise, so hopefully the next price we give you we can be much more competitve and save you money. Regards, Daniel Village Heating Customer Service Team

Posted 9 years ago

“Very disappointed, considering VHL are a sizeable (and locally well reputed) company. The service engineer left the boiler in such a state that it had to be disconnected, and that in the cold weather we had this year in March. The problems that the service engineer said my boiler had during our annual service were all incorrect, and this was proven when I got another company to come and replace my boiler. With the boiler dismantled, they were able to physically show me what the problem was and they told me that there was no need to replace my boiler after a mere seven years. All-in-all, very disappointed, both at the incorrect diagnosis of my boiler AND at the cost of having a new boiler installed based on the advice of VHL!”

Helpful Report

Posted 9 years ago

“Initially i was promised all work will be carried out within the hour, i paid £162 - then i was told they need to come out again which cost me an additional call out charge plus parts cost- the engineer turned up 2 hours late, i had to cancel my meetings to wait at home because another job was more important- then the engineer left a water leak through my boiler. I am far from impressed with the service, a manager was due to call me back- still heard nothing!! Won't be using them again. I'm left with a water leak and no one will answer my calls or call me back.”

Helpful Report

Posted 9 years ago

“Hopeless engineer wrong diagnosis very unhelpful The fault was not correctly identified Useless waste of money Very difficult to deal with the engineer and phone answering service Poor service bad engineers”

Helpful Report

Posted 9 years ago

“We have not used this company. We did request a quote, made an appointment for them to quote for a new boiler but they failed to attend. We phoned to make a second appointment, they never returned our call.”

Helpful Report

Posted 9 years ago

“The engineer was rude and abrupt, would never recommend the company. The engineer needs to be sent in a customer service course, would not recommend your company”

Helpful Report

Posted 9 years ago

“Avoid like the plague. Booked appointment to fix boiler at 11, engineer didn't turn up. Spoke to aggressive receptionist who said he was running late and would be there "soon". I rang a further 3 times over the next 2 hours after being told "he's on his way" each time. Eventually same aggressive receptionist admitted engineer had been held up at another job and couldn't leave. An engineer finally arrived at 3, did the "repair". A week later boiler went wrong again, same fault.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear about this issue, we are constantly improving our service and have retrained lots of our staff member to be able to assist our customers in a much better way, If you could drop me an email with you contact details so we can discuss the matter further and i can gain some more feedback, Thank you

Posted 9 years ago

“Never again”

Helpful Report

Posted 9 years ago

“Completely useless. I had to get a different company in to actually fix the problem, which it turns out was very simple. Also, VHL were completely unresponsive to my emails DO NOT use this company”

Helpful Report

Posted 9 years ago

“Please avoid this company. The price I was quoted before arranging a Saturday afternoon engineer visit AND fix to a F75 Vaillant boiler fault code was £140 + vat. The engineer's 20 minute diagnostic visit determined that I would need a new pump. I was not told in advance that all their parts suppliers closed at 12 midday, so the pump would not be possible to obtain until after the weekend. The quote for the new pump was £250 for the unit + 2 hours labour to install which came to over £400. Despite the fix being included in my original quote, two days later £168 was taken from my bank account with no invoice provided. I went to an a different heating company and had the new pump replaced and fitted for a total cost of £245 parts and labour. This quote was comparable to others I received, none were over £290, certainly not the over £400 quote I got from VHL. The company were completely unsympathetic when I called them afterwards to discuss this blatant overcharging and dishonest attitude.”

Helpful Report

Posted 9 years ago

“Spent 2days chasing a quote. Needed a report for the works required so I could send to the freeholder, still to this day they haven't bothered to send it. Absolutely disgusting service. Would never recommend or use again.”

Helpful Report

Posted 9 years ago

“I was not happy with the service provided VHL it cost me a lot of money to be left with the same problem. The engineer spent half a day apparently fixing my boiler. A week later he return for the same fault, he said that he could not find out exactly where the fault was and did not won’t to just change parts that COULD be causing the problem! which is very commendable given that it cost me £400 the previous week to fix the same problem F62/F27 after replacing a number of parts. he then suggest that It would be better to go directly to valiant.”

Helpful Report

Posted 9 years ago

“Engineer didn't turn up for appointment.”

Helpful Report

Posted 9 years ago

“Terrible”

Helpful Report

Posted 9 years ago

Village Heating Limited is rated 3.7 based on 405 reviews